Technical Support Professional, French

Milestone PLM Solutions Private Limited

Technical Support Professional assisting Milestone Partners with Open Platform IP Video Management Systems. Delivering high-quality technical support and serving as a trusted technical advisor.

Posted 6/1/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Deliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners.
Act as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating, and maintaining Milestone solutions.
Serve as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels.
Analyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required.
Collaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels.
Perform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Requirements

What you’ll need

Technical background, DevOps, Degree in Computer Science, Computer Engineering, or FP on Informatic or Telecommunications.
At least 4 years of work experience providing technical support for external clients.
Technical understanding and practical experience with Microsoft Windows operating systems and relevant technologies.
IP Network knowledge, troubleshooting experience and storage technologies knowledge. (JBDO, RAID, SAN, NAS, Cloud).
Relational Databases maintenance (Backup, Restore, Shrink, Detach, Attach).
Experience providing multichannel support, confident in providing support over the phone, chat and web cases.
Excellent communication skills and fluency in written and verbal, C level French and English.

Benefits

Comp & perks

25 days of paid vacation
Flexible working hours
Transportation benefits
Compliments gift card
Sports card
Food vouchers
Luxury health and dental package
Life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportDevOpsMicrosoft WindowsIP Networktroubleshootingstorage technologiesrelational databasesmultichannel supportbackup and restorecloud

Soft Skills

communication skillstechnical advisorcollaborationknowledge sharingproblem-solvingcustomer servicetrustworthinessempowermenttimely resolutionescalation

Certifications

Degree in Computer ScienceDegree in Computer EngineeringFP on InformaticFP on Telecommunications