Digital Operations, Web Support Associate

Milestone PLM Solutions Private Limited

Digital Operations Associate at Milestone Systems ensuring accurate user signup and validation processes. Collaborating across systems to enhance customer experience and support web operations.

Posted 7/6/2026internshipSofia • 🇧🇬 BulgariaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Review and validate user sign-up submissions manually
Navigate internal systems and databases to verify user information, customer status, and licensing details
Cross-check data across platforms (Salesforce and internal tools) to ensure consistency and accuracy
Verify license codes, email domains, and customer eligibility
Flag, reject, or escalate submissions that do not meet requirements
Maintain accurate records of validation and approval decisions
Send approval and rejection communications using predefined templates
Respond to user inquiries regarding account status, access issues, and onboarding updates
Provide clear and timely communication to ensure a positive customer experience during sign-up
Collaborate with internal support and product teams to resolve escalations and technical issues
Open to responding to internal email requests relating to Milestone's website.

Requirements

What you’ll need

Good written and verbal communication skills in English
Strong attention to detail and ability to follow structured processes consistently
Analytical mindset with the ability to critically assess data and identify inconsistencies or edge cases
Comfortable working across multiple digital systems and tools to look up, validate, and compare data
Ability to quickly learn new platforms (experience with Salesforce is a plus, but not required)
Customer-oriented mindset with a focus on accuracy and responsiveness

Benefits

Comp & perks

Individual development plans aligned with your career goals
Access to training, learning resources, and certifications
Flexible working arrangements
Supportive leadership and regular feedback
Opportunities for cross-functional and cross-regional collaboration
Social activities and spaces to connect with colleagues
25 days’ vacation
Employer covered luxury health and dental packages
Public transport card sponsored by us
Compliments gift card
Food vouchers
Multisport card covered by the employer
Employee Assistance Program supporting mental, financial and legal topics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data VerificationUser Sign-Up ReviewCross-Checking DataRecord MaintenanceEmail Communication

Soft Skills

Written CommunicationVerbal CommunicationProblem-SolvingCollaborationResponsiveness