Sales Support Representative

Milestone PLM Solutions Private Limited

Sales Support Representative managing customer renewals at Milestone. Ensuring smooth and reliable renewal journeys while supporting customer loyalty and retention.

Posted 6/1/2026full-timeLake Oswego • Oregon • 🇺🇸 United StatesJunior💰 $70,000 - $82,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a high-volume portfolio of Milestone Care renewals and related support offerings.
Proactively engage customers and partners ahead of renewal dates to ensure timely execution.
Generate accurate, complete quotes that support efficient partner and customer decision-making.
Monitor renewal stages, identify risk signals, and escalate concerns to the Sales Support Lifecycle Manager when needed.
Identify upsell or expansion opportunities during renewal conversations and route them appropriately to field or channel teams.
Respond to inbound inquiries with urgency, clarity, and professionalism.
Generate accurate quotes and route opportunities to the appropriate sales team for follow-up.
Track renewal performance, risks, and outcomes using Salesforce.

Requirements

What you’ll need

1–3 years of experience in inside sales, renewals, customer success, or sales support roles.
Strong communication and relationship-building skills.
Highly organized with strong attention to detail and follow-through.
Comfortable managing high-volume outreach and administrative tasks.
Proficiency in Salesforce CRM; experience with Excel, Outlook, and Teams preferred.
Ability to work collaboratively in a fast-paced, execution-focused environment.

Benefits

Comp & perks

Medical/dental benefits
FSA or HSA
401k with 6% Safe Harbor employer match
Paid parental leave
Generous PTO (20 days' vacation, 10 days paid sick time, 12 company holidays)
Fully paid Short Term disability policy
Fully paid Long Term disability policy
Life Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

inside salesrenewalscustomer successsales supportquote generationrisk identificationupsellingadministrative tasksattention to detailperformance tracking

Soft Skills

communicationrelationship-buildingorganizational skillsfollow-throughcollaborationurgencyclarityprofessionalismexecution-focusedproactivity