Mercury

Customer Support

• Own customer communications across chat and email, handling everything from application questions to complex Treasury/Invest topics
• Educate customers on product functionality and how it fits within their accounts
• Address escalated issues with swift resolution, balancing customer needs with business integrity and regulatory compliance
• Build genuine, lasting relationships with users
• Identify systemic issues, partner with product and engineering on solutions, and serve as the voice of the customer internally
• Use customer insights and data to spot trends and propose improvements
• Draft help center articles, FAQs, and customer comms
• Build processes, improve internal tools, and help scale Mercury's support and ops infrastructure
• Assist with compliance and other customer-facing tasks as needed
• Develop deep expertise in mutual funds, equity trading, and Treasury/Invest products
• Own your metrics (CSAT, WSPPH, One Touch %, QA) and use them to drive continuous improvement
• Contribute to internal knowledge bases, training content, and team-driven process improvements

Investment Support Specialist

Product Marketing

• Develop and execute product marketing strategy to drive awareness, adoption, spend, and revenue growth for Mercury’s Cards and Spend Management products.
• Go deep on our products, the market, and our customers in order to articulate product positioning, messaging, and value propositions.
• Use quantitative and qualitative data to understand what our customers need, and where the incumbent products available today aren’t cutting it.
• Plan and execute product GTMs, nailing audience segmentation, messaging, channel strategy, and measurement.
• Collaborate with Product, Design, and Engineering to influence the product roadmap, with the ultimate goal of increasing product adoption and customer growth.
• Partner closely with Sales and Relationship Management teams to improve sales win rates and product upsell opportunities
• Build a strong relationship with marketing and brand teams to develop email campaigns, landing pages, advertising, case studies, social posts, and public relations outreach relating to your products.
• Roll up your sleeves to get things done – this can be anything from writing a press release to negotiating a sponsorship to interviewing customers, or whatever the project requires.

Senior Product Marketing Manager – Cards & Spend Management

AI Engineer

• Own Mercury's knowledge infrastructure
• Build the knowledge layer on top of Mercury's AI infrastructure
• Own the reporting layer
• Drive company-wide adoption of standardized systems and practices
• Continuously improve how Mercury captures, organizes, and uses knowledge

AI Context Operations Lead

Risk

• Lead complex investigations into suspected account takeover (ATO) incidents, exercising sound judgment to determine risk, containment, and recovery strategies
• Own end-to-end response for high-impact and executive-visible ATO cases, serving as a primary coordinator across Fraud, Customer Support, Product, Engineering, Compliance, Legal, and Leadership
• Communicate directly with customers during sensitive account security incidents, providing timely, empathetic guidance throughout the investigation and recovery process
• Help develop and continuously improve ATO investigation policies, playbooks, and operational workflows to increase consistency, quality, and speed to response
• Partner with Product, Engineering, and Risk teams to identify detection gaps and recommend improvements to authentication controls, fraud detection systems, and customer security features
• Escalate emerging account takeover trends, attacker behaviors, and fraud vectors, working with leadership and partner teams to turn findings into actionable operational and product improvements
• Provide subject matter expertise during critical incidents and help guide investigation strategy for the team's most complex and high-risk cases
• Identify opportunities to automate repetitive investigative tasks and improve tooling, operational efficiency, and customer experience
• Maintain clear, defensible investigative documentation that supports internal decision-making, regulatory requirements, and cross-functional collaboration
• Mentor teammates by sharing investigative best practices, reviewing complex cases, and contributing to onboarding and training materials

Risk Investigator – Third Party/ATO Fraud

Product Manager

• Own the end-to-end user journey from deposit to meaningful engagement
• Set the direction and define prioritized roadmaps for the team
• Build systems that drive activation through in-product experiences
• Define customer lifecycle strategies for different segments and product surfaces
• Use data and user insights to develop hypotheses, design experiments, and measure impact
• Help develop sticky experiences that make it simple for customers to adopt and find repeatable value across our platform

Senior Product Manager – Activation

Support Engineer

• Drive quality consistency and operational integrity: Review customer interactions to assess compliance, risk, and quality standards, applying strong judgment in ambiguous or edge-case scenarios. Lead and contribute to calibration efforts that strengthen fairness, alignment, and consistency across quality evaluations.
• Deliver behavior-based quality insights: Provide thoughtful, actionable feedback on customer interactions, identifying strengths, opportunities, and recurring behaviors that support coaching, skill development, and performance improvement.
• Investigate patterns and uncover meaningful signals at scale: Leverage AI-assisted tools, QA data, and qualitative analysis to identify recurring behaviors, risks, and opportunity areas across large volumes of customer interactions, surfacing trends that would be difficult to identify through manual review alone.
• Connect insights to root causes and operational improvements: Distinguish between agent behavior, process gaps, and product or tooling issues to identify root causes and translate findings into actionable recommendations for quality processes, workflows, and customer experience improvements.
• Translate insights into coaching and cross-functional action: Synthesize patterns and signals into clear, actionable guidance for Leadership, Enablement, and cross-functional partners, helping drive follow-through and measurable improvements across support operations.
• Contribute to the evolution of the Quality model: Support experimentation, iterative improvement, and new approaches to understanding customer interactions at scale as Mercury continues evolving toward a more insights-driven, AI-assisted Quality function.

Senior Customer Support Quality Analyst

Business Development Rep

• Grow existing accounts by deepening executive and stakeholder relationships
• Source new opportunities via outbound calls, networking, referrals, and social
• Qualify inbound leads and prioritize the highest-value pursuits
• Run a crisp sales process: discovery, solutioning, objection-handling, negotiation, close
• Partner with marketing and operations to deliver seamless client outcomes
• Maintain clean, accurate CRM hygiene and pipeline forecasts
• Stay sharp on industry trends, competitors, and Mercury offerings
• Hit and exceed targets—consistently

Business Development Manager

Solutions Engineer

• Build Mercury’s integration with an FFIEC-approved bank core and connections to payment networks.
• Design internal APIs that give product teams simple, consistent interfaces to complex external systems.
• Handle the messy realities of enterprise integrations such as retries, failures, format mismatches, and downtime.
• Build data pipelines that keep Mercury's systems in sync with our bank core.
• Own monitoring, alerting, and recovery for our most critical external connections.
• Partner with teams at Mercury to define clean boundaries and reliable contracts.
• Help shape the technical architecture of Mercury Bank.

Senior Software Engineer – Banking Integration Platform

Developer Relations

• Strengthen the frontend foundations every Mercury engineer builds on
• Evolve our React, TypeScript, and Vite infrastructure
• Help engineers move efficiently with automation
• Optimize our testing platform for fast feedback loops
• Make our CI/CD pipelines stable, ergonomic, and fast
• Drive decisions by unifying technical metrics
• Foster enthusiasm about frontend work at Mercury

Senior Software Engineer – Frontend Developer

SEO Marketing

• Own product-level SEO and AI Search strategies, using performance data, competitor deep dives, and audience insights to prioritize opportunities, close coverage gaps, and improve content effectiveness over time — ultimately driving qualified traffic that converts into Mercury account applications and revenue.
• Partner cross-functionally with Social, Product, Product Marketing, Engineering, and Community teams to turn SEO and AEO opportunities into shipped work across channels — including blog content, YouTube scripts, social, and community surfaces
• Own the technical SEO/AEO roadmap for Mercury.com, working closely with Engineering to improve page speed, rendering, and site architecture and experiment with new delivery techniques to make the site accessible and fast for both humans and bots
• Build repeatable systems, AI workflows, and guidelines that increase the consistency, efficiency, and impact of Mercury’s SEO and AEO efforts
• Drive SEO-driven evergreen content optimizations, working with content partners to improve performance while preserving writing quality, usefulness, and brand standards
• Identify and scope high-value tools, templates, calculators, downloadable PDFs, and other multi-format assets that make Mercury content more useful, shareable, linkable, and cite-worthy
• Relentlessly test new plays for improving traditional and AI search traffic and visibility — from new page types to edge caching for bots — scaling what works, stopping what doesn't, and feeding learnings back into team-wide strategy

Organic Search Marketer – SEO, AEO

Account Manager

• Build and maintain relationships with venture capital and law firms
• Collaborate with internal teams to support partnership goals
• Identify and pursue new business opportunities

Strategic Partnerships Manager – VCs, Law Firms

• Hunt and close new partnerships
• Proactively identify, target, and close high-leverage partnerships across the AI and developer ecosystem: AI coding assistants, agent frameworks, MCP-native tooling, and developer communities
• Own the full partnership lifecycle: from sourcing and outreach through negotiation, integration scoping, and activation
• Build Mercury's presence in developer communities, attending and speaking at conferences, engaging in online communities, and becoming a known, credible voice in the AI/developer ecosystem.
• Build the playbook
• Define and execute Mercury's go-to-market strategy for the AI and developer ecosystem, this is a category Mercury is still early in, so you'll have real ownership over how we show up
• Develop joint GTM plans with key partners, including co-marketing, co-sell motions, and integration launch strategies
• Feed insights from the developer ecosystem back into Mercury's roadmap and partnership strategy
• Navigate the AI ecosystem
• Build Mercury's presence as a financial infrastructure partner in the AI-native landscape: MCP integrations, AI platforms, developer tools, and the growing universe of products being built on LLMs
• Position Mercury as the default financial layer for AI-native businesses and the platforms they're built on
• Identify where the next wave of distribution is forming before competitors do and place Mercury there.

Strategic Partnerships Manager – AI/API

• Win platform-distribution deals
• Identify, target, and pursue the highest-leverage partnership opportunities in Mercury's addressable universe.
• Close deals where Mercury becomes natively embedded in a platform.
• Own outreach and relationship development at the senior executive and C-suite level.
• Drive deals through the full lifecycle.
• Structure first-of-a-kind deals.
• Leverage Mercury's full product suite as strategic currency in negotiations.
• Develop and pressure-test the business case for each partnership.
• Own the channel from day one.
• Build Mercury's enterprise partnerships motion from scratch.

Senior Strategic Partnerships Manager – Enterprise

Content Marketing Manager

• Create content that supports Mercury’s educational content program, strategic campaigns, and brand initiatives
• Work cross-functionally to develop and execute distribution plans
• Repurpose content across formats and channels
• Collaborate on SEO and AEO strategies
• Experiment with new content formats, creative approaches, and distribution strategies
• Use performance data and audience insights to improve content effectiveness
• Leverage AI tools and workflows to accelerate research, ideation, production, and content repurposing
• Help build repeatable systems and production processes

Content Marketer

Systems Engineer

• redefine and ship large, foundational improvements to Mercury’s design language
• partner with Brand and other craft leaders to bring expressive moments into the product
• set the craft bar for the design org
• actively coach product designers on their craft
• partner with design systems designers and engineers
• represent design systems and visual craft in conversations with Brand, Engineering, and design leadership