Mercury

Product Manager

• Own the P&L, strategy, and product offering across accounts, user experience, payments, new rails, and agents
• Build AI- and data-driven user experiences at scale
• Recruit and lead a high-performing product-management team
• Establish build discipline, develop future leaders, and set operating cadence and culture
• Deepen the core account and scale new 0-1 products, rails, capabilities, and agents
• Own uptime, correctness, latency, and support outcomes
• Align product, engineering, design, data, risk, compliance, legal, marketing, sales, support, and partners behind one strategy
• Drive deposit and payment growth and own business performance

Head of Product – Business Banking

• Own Personal Banking end-to-end, including product strategy, team leadership, growth, engagement, and business performance
• Build a personal banking experience covering money management, banking, savings, investments, money movement, and future lending
• Own metrics, product strategy, and customer propositions
• Set a high product-craft bar across copy, latency, and empty states
• Drive AI adoption where it meaningfully improves the product experience
• Recruit and lead a high-performing product management team
• Establish build discipline, develop future leaders, and set an operating cadence and culture focused on pace and quality
• Own acquisition, activation, retention, and growth loops
• Connect Personal Banking to the businesses Mercury already serves
• Own uptime, correctness, latency, and support outcomes
• Align product, engineering, design, data, risk, compliance, legal, marketing, support, and partners behind a cohesive strategy

Head of Product – Personal Banking

Full-stack Engineer

• Lead high-impact, cross-functional projects across the Investments space
• Architect, build, and scale brokerage trading and/or custody systems and processes
• Collaborate with product, operations, and compliance teams to ship features for customers and internal users
• Take strong product ownership and help shape and build Mercury’s future
• Build scaled, novel, and compliant Trading & Custody systems powering Treasury and Invest products
• Empower the internal Investment Operations team with robust and efficient tools
• Provide technical leadership in a collaborative, cross-functional environment

Senior Software Engineer – Investments

• Own the vision, strategy, and roadmap for Mercury’s reconciliation platform, including work supporting Mercury’s bank charter
• Partner with engineers to understand financial data flows, schemas, transformations, dependencies, and failure modes
• Collaborate with Product, Accounting, Finance, and Reconciliation Operations to define priorities and deliverables
• Scale and simplify the reconciliation platform, enabling unified systems and tooling across the company
• Build tools for identifying discrepancies, understanding causes, resolving issues, and accurate reporting
• Structure a cross-functional problem space while balancing immediate operational needs with long-term platform leverage
• Develop deep knowledge of Mercury’s money movement and accounting systems and make product and technical tradeoffs

Senior Product Manager – Reconciliation

Financial Crime

• Lead the development and implementation of new operational processes, creating comprehensive procedures to support BPO outsourcing and execution
• Partner cross-functionally with Compliance, BSA, Product, Risk Strategy, and other teams to enhance Mercury's ongoing due diligence program and drive operational efficiency through data and technology
• Continuously refine and standardize desktop procedures for various KYC workflows to improve operational efficiency, accuracy, and regulatory compliance
• Support complex KYC Refresh and related workflow cases as needed to ensure accurate and consistent execution
• Identify opportunities to reduce unnecessary case volume by proposing auto-clearing logic
• Maintain and enhance metric dashboards to monitor control performance, remediation status, and operational effectiveness
• Support strategic initiatives that strengthen ODD’s KYC risk program and controls
• Enhance existing operational workflows and develop new KYC/EDD controls for upcoming product launches and processes
• Implement automation, introduce new controls, and build scalable solutions that minimize customer friction
• Report directly to the ODD KYC Lead

Senior KYC Investigator – Ongoing Due Diligence

Product Designer

• Own meaningful Cards & Credit product problems from initial framing through shipped experience, partnering closely with Product and Engineering to understand the problem and shape what to build
• Turn complicated systems, requirements, and edge cases into simple and intuitive experiences
• Work across the entire design stack, including problem framing, concept exploration, workflows, detailed interactions, visual design, prototyping, and final implementation
• Explore broadly and design from first principles, questioning inherited patterns and assumptions
• Bring interaction and visual craft to Cards & Credit, including workflow structure, hierarchy, typography, motion, and state
• Collaborate with Mercury’s Brand team on physical cards and related products to create a cohesive experience
• Develop a deep understanding of customers, communicate design reasoning clearly, and work through tradeoffs with partners

Senior Product Designer – Cards & Credit

Brand Designer

• Own production across Brand Creative campaigns and projects, balancing priorities, capacity, staffing, budgets, timelines, and risk across multiple concurrent initiatives
• Personally lead ambitious campaigns and selected projects from concept through delivery across film, photography, motion, experiential, digital, and integrated work
• Partner with creative leaders to turn ambitious ideas into production plans, challenge underdeveloped briefs, and protect the creative idea through execution
• Build and lead a network of agencies, directors, studios, photographers, freelancers, and production partners
• Establish Brand Creative processes for prioritizing, staffing, greenlighting, reviewing, and delivering projects
• Bring clarity to complex projects by communicating work status, decisions, constraints, tradeoffs, and risks
• Work with Brand Creative leadership to raise work quality and build a strong in-house creative team

Executive Producer – Brand Creative

Product Operations

• Own Mercury's Product Launch Program, including launch workflows, review processes, coordination, and retrospectives
• Lead the New Grad PM Rotational Program by coordinating rotations and partnering with managers and leadership
• Build and own Product Manager onboarding through programming, documentation, and peer connections
• Drive Product Culture programming across internal rituals, external events, and thought leadership
• Lead complex cross-functional initiatives across Product, Engineering, Design, Communications, Recruiting, and People
• Translate strategic direction into durable operating systems and continuously improve operating programs

Senior Product Operations Specialist

• Lead, coach, and develop a team of Partner Operations Specialists through feedback, clear expectations, and career development.
• Build operational frameworks for existing and future product partnerships across Banking and Expansion.
• Improve documentation, knowledge management, and communication systems.
• Lead organizational change initiatives involving processes, tooling, and operating models.
• Partner with Product, Engineering, Design, Risk, Compliance, Legal, Customer Support, and external banking partners on operational challenges.
• Establish performance metrics for operational health, partner experience, and team effectiveness.
• Drive strategic planning, prioritization, and resource allocation.
• Champion scalable tooling and workflows, including Linear and other operational systems.
• Advocate for the team and create stakeholder alignment.
• Help shape Mercury’s long-term product partnership ecosystem strategy.

Senior Manager – Product Partner Operations

Cloud Engineer

• Help build and define cloud security posture, enable cyber resilience, and support zero trust initiatives
• Apply Governance, Risk and Compliance principles to cloud engineering
• Collaborate with infrastructure and engineering teams to improve cloud infrastructure reliability and security
• Automate cloud security controls to minimize threats, vulnerabilities, and risk
• Shape Mercury's AWS cloud architecture around resilience, least privilege, and long-term maintainability
• Address remote access challenges in Mercury's remote-first environment
• Work with teams and stakeholders across Mercury to address cloud security concerns

Senior Cloud Security Engineer – InfoSec

Sales Development Rep

• Reach out to potential customers and introduce them to Mercury
• Conduct research to identify and target potential customers
• Collaborate with the sales team on outreach strategies
• Generate interest through cold calls, social, and email prospecting
• Qualify leads to ensure they meet ideal customer profile
• Build relationships with prospects to understand their needs
• Track and report on sales metrics and pipeline activity

Sales Development Representative

Account Executive

• Own the end-to-end sales process—from initial outreach to close
• Partner with our robust SDR team to build and nurture a strong outbound pipeline
• Proactively identify new lead sources and learn about potential customers
• Convert signups into enthusiastic, long-term Mercury champions
• Manage a high volume of high-velocity sales cycles using internal tools
• Collaborate with our Relationship Management team to onboard complex customers
• Work cross-functionally with the Partnerships team to unlock new acquisition channels
• Translate customer feedback into insights that inform product development

Customer Support

• Own customer communications across chat and email, handling everything from application questions to complex Treasury/Invest topics
• Educate customers on product functionality and how it fits within their accounts
• Address escalated issues with swift resolution, balancing customer needs with business integrity and regulatory compliance
• Build genuine, lasting relationships with users
• Identify systemic issues, partner with product and engineering on solutions, and serve as the voice of the customer internally
• Use customer insights and data to spot trends and propose improvements
• Draft help center articles, FAQs, and customer comms
• Build processes, improve internal tools, and help scale Mercury's support and ops infrastructure
• Assist with compliance and other customer-facing tasks as needed
• Develop deep expertise in mutual funds, equity trading, and Treasury/Invest products
• Own your metrics (CSAT, WSPPH, One Touch %, QA) and use them to drive continuous improvement
• Contribute to internal knowledge bases, training content, and team-driven process improvements

Investment Support Specialist

Product Marketing

• Develop and execute product marketing strategy to drive awareness, adoption, spend, and revenue growth for Mercury’s Cards and Spend Management products.
• Go deep on our products, the market, and our customers in order to articulate product positioning, messaging, and value propositions.
• Use quantitative and qualitative data to understand what our customers need, and where the incumbent products available today aren’t cutting it.
• Plan and execute product GTMs, nailing audience segmentation, messaging, channel strategy, and measurement.
• Collaborate with Product, Design, and Engineering to influence the product roadmap, with the ultimate goal of increasing product adoption and customer growth.
• Partner closely with Sales and Relationship Management teams to improve sales win rates and product upsell opportunities
• Build a strong relationship with marketing and brand teams to develop email campaigns, landing pages, advertising, case studies, social posts, and public relations outreach relating to your products.
• Roll up your sleeves to get things done – this can be anything from writing a press release to negotiating a sponsorship to interviewing customers, or whatever the project requires.

Senior Product Marketing Manager – Cards & Spend Management

AI Engineer

• Own Mercury's knowledge infrastructure
• Build the knowledge layer on top of Mercury's AI infrastructure
• Own the reporting layer
• Drive company-wide adoption of standardized systems and practices
• Continuously improve how Mercury captures, organizes, and uses knowledge