Senior KYC Investigator – Ongoing Due Diligence

Mercury

Senior KYC Investigator strengthening Mercury’s fintech banking due-diligence and risk controls. Building scalable workflows, automation, and dashboards across Compliance, Product, and Risk teams.

Posted 9/2/2026full-timeRemote • California, New York, Oregon • 🇺🇸 United StatesSenior💰 $95,600 - $132,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in KYC processes, risk investigations, and regulatory compliance within financial services, while effectively leading operational improvements and implementing scalable solutions to enhance efficiency and accuracy.

Highest-signal resume keywords

KYC Process ManagementRisk InvestigationsAML ComplianceKYC Verification SoftwareOperational Efficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KYC Process ManagementRisk InvestigationsAML ComplianceOperational Process DevelopmentData AnalysisAutomation ImplementationControl Performance MonitoringWorkflow StandardizationCustomer Escalation ManagementMetric Dashboard Maintenance

Soft Skills

Self-StarterCuriosityCross-Functional CollaborationProblem SolvingAdaptability

Tools & Technologies

KYC Verification SoftwareAlloyMidDeskSocure

Industry Keywords

Financial ServicesRegulatory ComplianceBPO OutsourcingKYC WorkflowsEDD Controls

About the role

Key responsibilities & impact

Lead the development and implementation of new operational processes, creating comprehensive procedures to support BPO outsourcing and execution
Partner cross-functionally with Compliance, BSA, Product, Risk Strategy, and other teams to enhance Mercury's ongoing due diligence program and drive operational efficiency through data and technology
Continuously refine and standardize desktop procedures for various KYC workflows to improve operational efficiency, accuracy, and regulatory compliance
Support complex KYC Refresh and related workflow cases as needed to ensure accurate and consistent execution
Identify opportunities to reduce unnecessary case volume by proposing auto-clearing logic
Maintain and enhance metric dashboards to monitor control performance, remediation status, and operational effectiveness
Support strategic initiatives that strengthen ODD’s KYC risk program and controls
Enhance existing operational workflows and develop new KYC/EDD controls for upcoming product launches and processes
Implement automation, introduce new controls, and build scalable solutions that minimize customer friction
Report directly to the ODD KYC Lead

Requirements

What you’ll need

3 - 5 years of experience related to KYC, Risk Investigations, AML, or Sanctions
2+ years of experience building programs or processes
Highly motivated self-starter, comfortable working within a high risk environment under minimal supervision
Strong understanding of Financial Services (or any other highly regulated) environments
Experience managing customer-facing queues to support excessive caseloads and/or handle customer escalations as required
Experience with KYC Verification Software such as Alloy, MidDesk, Socure, etc.
Curiosity about the US banking system, startups, and ecommerce companies

Benefits

Comp & perks

Base salary
Equity (stock options/RSUs)
Benefits
Equal Employment Opportunity employer
Reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs