Meltwater

Account Manager

• Own a clear expansion and upsell quota, taking accountability for driving commercial growth across your portfolio and delivering against ACV targets.
• Generate and manage your own pipeline by identifying opportunities within existing customer accounts, creating demand, and executing a proactive growth strategy rather than waiting for opportunities to emerge.
• Lead deal execution from discovery through close, navigating complex sales cycles and driving opportunities to successful commercial outcomes.
• Expand customer adoption by understanding business objectives, uncovering unmet needs, and positioning the right solutions to deliver measurable value.
• Partner closely with Customer Success, Renewals, and other GTM teams to ensure a coordinated customer experience, aligned account strategies, and seamless execution across the customer lifecycle.
• Develop and execute territory and account plans that prioritise growth opportunities, strengthen customer engagement, and maximise portfolio performance.
• Maintain forecasting accuracy and operational rigour through effective pipeline management, opportunity inspection, and revenue forecasting processes.
• Proactively identify commercial opportunities and spot retention risks, building action plans early to protect revenue and support long-term customer success.

Account Manager, Customer Growth

Customer Success Manager

• Collaborate with internal stakeholders, including Renewal Managers and Account Managers
• Provide strategic guidance to ensure adoption of Meltwater solutions
• Empower clients with resources for strong advocacy
• Foster understanding of customer's organizational context
• Partner with Account Managers for upselling and growth
• Engage with accounts ahead of renewal dates
• Take ownership of customer account gross retention
• Drive client engagement and product adoption
• Conduct onboarding and training sessions for new customers
• Gather customer feedback through executive business reviews
• Identify expansion opportunities for Account Managers

• Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team
• Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams
• Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth
• Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions
• Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches
• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations

• Manage, renew, and foster growth within assigned accounts
• Focus on driving sustainable, long-term growth while overseeing renewals
• Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth
• Identify and actively pursue expansion opportunities within accounts
• Collaborate closely with the Customer Success team
• Partner with Renewals Representatives to ensure robust account retention
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches
• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations

Account Executive

• Identify opportunities within the dynamic mid-market segment, driving targeted outreach initiatives and harnessing the momentum generated by our proactive Business Development and Marketing teams.
• Captivate potential clients with engaging product demonstrations and persuasive sales presentations that showcase the value of Meltwater's solutions.
• Tailor carefully crafted proposals that not only address client needs but also exceed expectations, setting the stage for lasting partnerships.
• Serve as a trusted advisor throughout the purchasing journey, guiding prospects with confidence and clarity through solution exploration and pricing considerations.
• Champion win-win outcomes through skilled negotiation of contract terms and pricing, ensuring alignment and satisfaction on all fronts.
• Seize every opportunity for growth by identifying upselling opportunities and nurturing relationships beyond the initial sale, fostering loyalty and trust.
• Thrive in a results-driven environment by consistently surpassing sales targets and securing deals at competitive price points.
• Foster seamless integration and ongoing success by collaborating closely with internal teams, leveraging collective expertise to deliver unparalleled customer experiences.

Account Executive II

Business Analyst

• Interpret customer requirements, translate them into clear reporting deliverables, including generating dashboards, query building and recurring or ad hoc report formats.
• Conduct quantitative and qualitative analysis of earned and owned media data, including social listening outputs, news coverage, and content performance, to identify key narratives, opportunities, and risks.
• Craft contextual insights based on performance metrics and KPIs, turning raw data into clear, concise storylines.
• Maintain visibility across reporting timelines, proactively communicate progress or blockers, and ensure methodological consistency and quality across all deliverables.
• Uphold visual and formatting consistency across deliverables, proofreading for clarity, data integrity, and narrative cohesion.
• Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency.
• Conduct quantitative and qualitative analysis of data to provide clients with insights on brand perception, performance, and industry trends.
• Own the reporting workflow from setup to delivery, ensuring clarity in expectations, smooth coordination with internal teams, and high-quality outputs for clients.
• Utilize Meltwater software, Excel, and PowerPoint to extract data, synthesize findings, and package insights in a way that informs strategic decisions.
• Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team.

Insights Analyst

Business Development Rep

• Conduct proactive outreach to generate new leads, researching and evaluating prospective opportunities to position Meltwater's services effectively.
• Run initial meetings to develop a comprehensive understanding of opportunities, prospect needs, and potential solutions.
• Qualify leads based on prospects' current situation and pain points, ensuring alignment with our business objectives before passing them to the Customer Acquisition organization.
• Collaborate closely with the marketing team to optimize lead generation strategies and align messaging with ongoing campaigns.
• Maintain accurate and up-to-date prospecting data in the CRM system to ensure efficient tracking and reporting.
• Proactively respond to inbound leads, engaging in initial discovery conversations and lead qualification.
• Secure and schedule meetings and demos for the quota-carrying sales team, ensuring a seamless handover of qualified opportunities.
• Monitor, track, and report on lead generation metrics to evaluate performance and identify areas for improvement.
• Provide regular updates and reports to key business stakeholders including the BDR Manager, contributing to the overall success of the business development function.

Business Development Representative

• Identify opportunities within the dynamic mid-market segment.
• Captivate potential clients with engaging product demonstrations and persuasive sales presentations.
• Tailor carefully crafted proposals that address client needs.
• Serve as a trusted advisor throughout the purchasing journey.
• Champion win-win outcomes through skilled negotiation of contract terms and pricing.
• Identify upselling opportunities and nurture relationships beyond the initial sale.
• Thrive in a results-driven environment by consistently surpassing sales targets.
• Foster seamless integration and ongoing success by collaborating closely with internal teams.

• Join us as an Enterprise Client Success Executive, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele.
• As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business objectives, and facilitating organizational growth.
• Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs.
• By leveraging your expertise and insights, you'll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio.
• Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.
• Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.
• Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.
• Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.
• Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.
• Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.
• Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.
• Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.
• Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.

Enterprise Client Success Executive

AI Engineer

• Contribute to the development of scalable algorithms for processing large datasets
• Implement and evaluate machine learning and deep learning algorithms for Natural Language Processing/Understanding
• Assist in the design, development, and testing of ML models and pipelines for real-time processing of unstructured data
• Collaborate with senior team members to analyze the impact of algorithm changes
• Learn and grow under mentorship, gaining exposure to industry-standard NLP tools and techniques

• Contribute to the development of scalable algorithms for processing large datasets, implement and evaluate machine learning and deep learning algorithms for Natural Language Processing/Understanding.
• Assist in the design, development, and testing of ML models and pipelines for real-time processing of unstructured data.
• Collaborate with senior team members to analyze the impact of algorithm changes.
• Learn and grow under mentorship, gaining exposure to industry-standard NLP tools and techniques.

• Identify opportunities within the dynamic mid-market segment, driving targeted outreach initiatives and harnessing the momentum generated by our proactive Business Development and Marketing teams.
• Captivate potential clients with engaging product demonstrations and persuasive sales presentations that showcase the value of Meltwater's solution.
• Tailor carefully crafted proposals that not only address client needs but also exceed expectations, setting the stage for lasting partnerships.
• Serve as a trusted advisor throughout the purchasing journey, guiding prospects with confidence and clarity through solution exploration and pricing considerations.
• Champion win-win outcomes through skilled negotiation of contract terms and pricing, ensuring alignment and satisfaction on all fronts.
• Seize every opportunity for growth by identifying upselling opportunities and nurturing relationships beyond the initial sale, fostering loyalty and trust.
• Thrive in a results-driven environment by consistently surpassing sales targets and securing deals at competitive price points.
• Foster seamless integration and ongoing success by collaborating closely with internal teams, leveraging collective expertise to deliver unparalleled customer experiences.

Implementation Specialist

• Facilitate seamless onboarding experience for new Meltwater clients
• Collaborate with various teams for tailored experience
• Initiate and nurture client relationships
• Lead and manage client implementations
• Set up application to meet clients' outcomes
• Manage complex Boolean logic queries
• Develop customized reports and dashboards
• Conduct training sessions for clients
• Manage project tasks and timelines
• Enhance client satisfaction through follow-ups and clear communication

Implementation Manager – Level II

• Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
• Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
• Lead and manage client implementations to ensure smooth transitions.
• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
• Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
• Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
• Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
• Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
• Effectively communicate project status and deliverables with internal and external teams to ensure project success.
• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
• Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

Implementation Manager

Support Engineer

• Provide operational and administrative assistance to Sales teams in CPQ and CRM.
• Assist in evaluating deal economics, against business rules and operational requirements.
• Support deal approvals, reviews, and compliance assurance processes.
• Partner with global Sales teams to drive efficient deal execution and provide support across multiple regions.
• Identify opportunities to streamline and improve Deal Desk processes.
• Assist in implementing standardized methodologies and best practices to enhance efficiency and effectiveness.
• Identify opportunities for improved sales efficiency and proactively work with sales to implement new business rules.
• Maintain familiarity with all business rules and understand their context to ensure compliance and efficiency.
• Demonstrate a thorough understanding of CRM and CPQ systems to effectively navigate and utilize them in deal management processes.
• Adhere to all company policies, procedures, and business ethics codes, ensuring compliance and integrity in all dealings.

Account Manager, Customer Growth

Customer Success Manager

Account Manager

Account Manager

Account Executive II

Insights Analyst

Business Development Representative

Account Executive II

Enterprise Client Success Executive

AI Engineer

AI Engineer

Account Executive

Implementation Manager – Level II

Implementation Manager

Deal Desk Support Analyst