Account Manager

Meltwater

Account Manager at Meltwater responsible for managing and growing SaaS customer accounts. Collaborating with teams to enhance customer retention and strategic growth.

Posted 7/20/2026full-timeChicago • Illinois, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management with a focus on customer retention and growth, utilizing strategic planning and effective communication to drive engagement and satisfaction. Proven ability to identify expansion opportunities and implement proactive sales processes to achieve growth targets.

Highest-signal resume keywords

Account ManagementCustomer Retention StrategiesStrategic PlanningCommunication SkillsGrowth Target Achievement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account PlanningCustomer Growth StrategiesUpsellingCross-SellingRenewal Negotiation

Soft Skills

Strategic ThinkingCollaborationResults-Oriented Mindset

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer SuccessAccount GrowthStakeholder EngagementCustomer SatisfactionHybrid Work Schedule

About the role

Key responsibilities & impact

Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team
Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams
Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth
Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives
Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions
Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements
Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction
Monitor customer usage patterns to inform strategic renewal and product expansion approaches
Implement proactive sales processes to effectively counter competitive threats during renewal negotiations

Requirements

What you’ll need

A Bachelor's degree or higher is preferred for this role
A minimum of 2 years tenure in account management is desired
Strong strategic thinking and execution capabilities, with a focus on customer retention and growth
Ability to develop effective account plans and strategies aligned with customer goals
A proactive approach to identifying and driving expansion opportunities within accounts
Refined communication and collaboration abilities to engage with both the Client Success and Renewals teams
Results-oriented mindset with a focus on achieving growth targets and customer satisfaction
Excellent written and verbal communication skills in English
Willingness to embrace a hybrid work schedule
The ability to legally work in the country of hire is required for this position

Benefits

Comp & perks

Comprehensive Paid Time Off & generous paid & unpaid leave policies
401K matching, life insurance, commuter benefits, and parental leave plans
Excellent medical, dental, and vision options
Collaborative, transparent and fun loving office culture
Accelerated professional development and growth programs