Insights Analyst

Meltwater

Insights Analyst at Meltwater transforming data into meaningful narratives for clients. Collaborating and analyzing media data to guide strategic decisions and report outcomes.

Posted 7/15/2026full-timeCape Town • 🇿🇦 South AfricaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in data analysis and report writing, utilizing tools such as Excel and PowerPoint to deliver insights that inform strategic decisions. Exhibits strong communication skills and a customer-focused mindset, ensuring high-quality deliverables and effective collaboration with internal teams.

Highest-signal resume keywords

Data AnalysisReport WritingMicrosoft ExcelMicrosoft PowerPointClient Servicing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReport WritingQuantitative AnalysisQualitative AnalysisDashboard GenerationQuery BuildingPerformance MetricsKPI AnalysisData IntegritySocial Media Trends

Soft Skills

Exceptional Communication SkillsAttention to DetailCritical ThinkingAdaptabilityCustomer-Focused Mindset

Tools & Technologies

Meltwater SoftwareMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Social SciencesCommunicationsMarketingMedia StudiesData Analytics

About the role

Key responsibilities & impact

Interpret customer requirements, translate them into clear reporting deliverables, including generating dashboards, query building and recurring or ad hoc report formats.
Conduct quantitative and qualitative analysis of earned and owned media data, including social listening outputs, news coverage, and content performance, to identify key narratives, opportunities, and risks.
Craft contextual insights based on performance metrics and KPIs, turning raw data into clear, concise storylines.
Maintain visibility across reporting timelines, proactively communicate progress or blockers, and ensure methodological consistency and quality across all deliverables.
Uphold visual and formatting consistency across deliverables, proofreading for clarity, data integrity, and narrative cohesion.
Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency.
Conduct quantitative and qualitative analysis of data to provide clients with insights on brand perception, performance, and industry trends.
Own the reporting workflow from setup to delivery, ensuring clarity in expectations, smooth coordination with internal teams, and high-quality outputs for clients.
Utilize Meltwater software, Excel, and PowerPoint to extract data, synthesize findings, and package insights in a way that informs strategic decisions.
Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team.

Requirements

What you’ll need

Bachelor's degree in a relevant field such as Social Sciences, Communications, Marketing, Media Studies, Data Analytics, or related fields emphasizing research and analysis.
0-2 years of relevant work experience (client-facing roles are advantageous).
Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English.
Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions.
Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity.
Proficient report writing skills, covering both qualitative and quantitative aspects.
Customer-focused mindset with a commitment to exceptional client servicing.
Critical thinking skills, facilitating insights derived from data analysis.
Strong interest in current affairs, mainstream media, and social media trends.
Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations.
A keen interest in learning, adaptability, and resilience in a dynamic work environment.
Excellent written and verbal communication skills in English, particularly in report writing.
A second language is a plus.
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
The ability to legally work in the country of hire is required for this position.

Benefits

Comp & perks

Enjoy flexible paid time off options for enhanced work-life balance
Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need
Benefit from our family leave program, which grows with your tenure at Meltwater.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.