Account Manager, Customer Growth

Meltwater

Account Manager responsible for growing customer accounts at Meltwater. Managing relationships and driving expansion opportunities in a hybrid remote setup.

Posted 7/23/2026full-timeCape Town • 🇿🇦 South AfricaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B SaaS sales, account management, and driving commercial growth through effective pipeline management and customer engagement strategies. Proven ability to collaborate with cross-functional teams and leverage CRM tools to achieve revenue targets and enhance customer success.

Highest-signal resume keywords

B2B SaaS Sales ExperienceAccount ManagementRevenue ForecastingSalesforce ProficiencyCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quota AchievementPipeline ManagementOpportunity InspectionRevenue GrowthAccount GrowthCross-Sell OpportunitiesTerritory PlanningDeal ExecutionCustomer Adoption StrategiesForecasting Accuracy

Soft Skills

Strong Communication SkillsCollaborative TeamworkStakeholder ManagementProactive Problem SolvingCustomer Engagement

Tools & Technologies

SalesforceCRM Software

Industry Keywords

Media IntelligencePRMarketing TechnologySaaS Environment

About the role

Key responsibilities & impact

Own a clear expansion and upsell quota, taking accountability for driving commercial growth across your portfolio and delivering against ACV targets.
Generate and manage your own pipeline by identifying opportunities within existing customer accounts, creating demand, and executing a proactive growth strategy rather than waiting for opportunities to emerge.
Lead deal execution from discovery through close, navigating complex sales cycles and driving opportunities to successful commercial outcomes.
Expand customer adoption by understanding business objectives, uncovering unmet needs, and positioning the right solutions to deliver measurable value.
Partner closely with Customer Success, Renewals, and other GTM teams to ensure a coordinated customer experience, aligned account strategies, and seamless execution across the customer lifecycle.
Develop and execute territory and account plans that prioritise growth opportunities, strengthen customer engagement, and maximise portfolio performance.
Maintain forecasting accuracy and operational rigour through effective pipeline management, opportunity inspection, and revenue forecasting processes.
Proactively identify commercial opportunities and spot retention risks, building action plans early to protect revenue and support long-term customer success.

Requirements

What you’ll need

A bachelor's degree or equivalent professional experience.
Strong written and verbal communication skills in English
2–5 years of experience in B2B SaaS sales, account management, customer growth, or a quota-carrying commercial role.
A proven track record of achieving or exceeding revenue targets through new business, account growth, expansion, renewals, or cross-sell opportunities.
Experience managing customer relationships and navigating multiple stakeholders to drive commercial outcomes.
A demonstrated ability to work collaboratively across teams, building strong partnerships with cross-functional stakeholders to achieve shared business goals.
Eligibility to work in the country of hire.
Experience using Salesforce or a similar CRM to manage pipeline, forecasting, and customer activity.
Experience within media intelligence, PR, marketing technology, or a related SaaS environment is a plus.

Benefits

Comp & perks

Enjoy flexible paid time off options for enhanced work-life balance
Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need
Benefit from our family leave program, which grows with your tenure at Meltwater.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.