Implementation Manager – Level II

Meltwater

Implementation Manager facilitating seamless onboarding for Meltwater clients. Collaborating with teams and managing project tasks to enhance client satisfaction.

Posted 7/6/2026full-timeCharlotte • North Carolina, Texas • 🇺🇸 United StatesJunior💰 $67,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Facilitate seamless onboarding experience for new Meltwater clients
Collaborate with various teams for tailored experience
Initiate and nurture client relationships
Lead and manage client implementations
Set up application to meet clients' outcomes
Manage complex Boolean logic queries
Develop customized reports and dashboards
Conduct training sessions for clients
Manage project tasks and timelines
Enhance client satisfaction through follow-ups and clear communication

Requirements

What you’ll need

A Bachelor's degree or higher
1 year of relevant experience in a client-facing role
Strong executive presence
Empathy and understanding of customer needs
Business acumen
Strong problem-solving skills
Proficiency in presentation skills
Deep understanding of media, news, and current affairs
Experience in crafting complex Boolean queries
Excellent written and verbal communication skills in English
Legally eligible to work in the country of hire.

Benefits

Comp & perks

Comprehensive paid time off
Excellent medical, dental, and vision options
401(k) matching
Life insurance
Commuter benefits
Parental leave plans
Complimentary CalmApp subscription

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Boolean Logic QueriesCustomized ReportsDashboards DevelopmentClient ImplementationsOnboarding Experience

Soft Skills

EmpathyProblem-SolvingBusiness AcumenStrong Executive Presence