Enterprise Client Success Executive

Meltwater

Enterprise Client Success Executive driving value and fostering long-term partnerships with esteemed clientele. Guiding clients towards achieving their KPIs and facilitating organizational growth.

Posted 7/10/2026full-timeDubai • 🇦🇪 United Arab EmiratesSeniorLeadWebsite

About the role

Key responsibilities & impact

Join us as an Enterprise Client Success Executive, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele.
As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business objectives, and facilitating organizational growth.
Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs.
By leveraging your expertise and insights, you'll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio.
Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.
Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.
Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.
Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.
Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.
Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.
Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.
Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.
Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.

Requirements

What you’ll need

A Bachelor's degree or higher is preferred for this role.
An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management or other client-facing positions.
Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios.
A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success.
Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.
Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.
Bonus points for previous experience in Project Management, enriching your profile.
Excellent written and verbal communication skills in English are required, proficiency in German and French is a strong plus.
Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
The ability to legally work in the country of hire is required for this position.

Benefits

Comp & perks

Enjoy flexible paid time off for enhanced work-life balance
Secure your future with a Creative Pension
Take advantage of our cycle-to-work scheme promoting eco-friendly commuting options
Elevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journey
Prioritise well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long term health needs.
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need
Benefit from our family leave program, which grows with your tenure at Meltwater.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Portfolio ManagementProject ManagementBusiness Review ConductingData AnalysisSaaS Expertise

Soft Skills

Excellent Communication SkillsAgility in MultitaskingProblem-SolvingAdaptability