Customer Success Manager

Meltwater

Customer Success Manager at Meltwater focused on driving product adoption and client satisfaction. Collaborating with teams to support customers and enhance their relationships with Meltwater solutions.

Posted 7/21/2026full-timeChicago • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $48,000 - $64,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management capabilities with a focus on client engagement, product adoption, and retention. Possesses exceptional communication skills to effectively collaborate with internal stakeholders and empower clients.

Highest-signal resume keywords

Account Management ExperienceClient EngagementProduct AdoptionCommunication SkillsCustomer Retention

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Exceptional CommunicationInterpersonal SkillsResults-Driven MindsetProactive ApproachCollaborative Spirit

Industry Keywords

Customer FeedbackOnboardingTraining SessionsRenewal ManagementUpsellingCross-Functional TeamworkExecutive Business ReviewsExpansion Opportunities

About the role

Key responsibilities & impact

Collaborate with internal stakeholders, including Renewal Managers and Account Managers
Provide strategic guidance to ensure adoption of Meltwater solutions
Empower clients with resources for strong advocacy
Foster understanding of customer's organizational context
Partner with Account Managers for upselling and growth
Engage with accounts ahead of renewal dates
Take ownership of customer account gross retention
Drive client engagement and product adoption
Conduct onboarding and training sessions for new customers
Gather customer feedback through executive business reviews
Identify expansion opportunities for Account Managers

Requirements

What you’ll need

A Bachelor's degree or higher is preferred
At least 2 years of hands-on experience in account management
Exceptional communication and interpersonal skills
Results-driven mindset
Proactive approach in addressing customer needs
Collaborative spirit for cross-functional teamwork
Excellent written and verbal communication skills in English
Willingness to work a hybrid schedule, 3 days in-office

Benefits

Comp & perks

Comprehensive paid time off
Excellent medical, dental, and vision options
401(k) matching
Life insurance
Commuter benefits
Parental leave plans
Complimentary CalmApp subscription
Energetic work environment with a hybrid work style
Ongoing professional development opportunities