Marsh McLennan

Financial Planning and Analysis

• Support Client Managers and Consultant Directors with client communications, including PowerPoint meeting decks, strategy changes, asset class manager and structure changes, market updates, monthly client dashboards and other materials
• Develop a deep understanding of client needs and requirements to ensure excellent client service
• Build relationships with client team members and teams across the business
• Proactively manage client and project workstreams to meet client needs
• Maintain and check technical accuracy and reasonableness of own work and others’ work
• Work closely with Strategy, Portfolio Management, Risk and Operations to deliver better client outcomes
• Support Client Directors and Managers with service excellence, investment advice, projects and ongoing workflow
• Conduct performance analysis, strategic asset allocation advice, economic commentaries, document drafting and PowerPoint presentations
• Potentially support specialist teams in Responsible Investment, Multi-Asset, Fixed Income, Alternatives or Client Reporting

Senior Investment Consulting Analyst – Delegated Investment Solutions

Advisor

• Develop an understanding of clients’ business strategic priorities, risk strategies and risk management needs
• Provide knowledge and advice to complex clients
• Identify the need for new products and develop innovative client solutions
• Complete policy management activities and deliver reviewed policies to clients
• Address client inquiries
• Deliver technical expertise in presentations of RFPs
• Act as lead advisory colleague on medium-sized, less complex books of business
• Review client exposures and loss experience and develop solutions for standard client needs
• Execute renewal and placement strategies with Placement, Advisory Leader and Client Executive
• Assist in presentations to prospective clients
• Negotiate and evaluate carrier quotes with Placement
• Build and maintain client relationships as primary day-to-day service contact
• Monitor client deliverables and invoicing
• Keep abreast of changing market conditions and contribute to internal product-line knowledge

Client Advisor – Aviation

Communications

• Create, review, and edit customized human resources communication materials for targeted audiences using MS Word and PowerPoint
• Write for digital communication platforms, including HR portals and virtual benefits fairs
• Implement communication strategies and work plans by creating project deliverables and applying knowledge from experience and research
• Interact regularly with clients by phone, email, and client meetings
• Answer questions, handle edits or changes, and provide requested materials
• Coordinate compliance, technical, editorial, client, and vendor reviews
• Resolve complex and unique issues raised during review processes, escalating difficult issues as appropriate
• Assist senior Communication consultants with project management and production coordination on large, complex assignments
• Leverage work to analysts, administrative assistants, graphic designers, and other resources when appropriate
• Provide guidance for accomplishing work and meeting performance standards
• Support business development through proposals and sales presentations
• Research and analyze business strategy, compensation trends, global expansion, and career management best practices
• Support employee-facing engagements that articulate client objectives, advance employee value propositions, promote total rewards programs, and drive behavior change

Communication and Change Management Associate

Human Resources

• Support ongoing configuration, maintenance, and enhancement of the Workday HR application
• Analyze business requirements and translate them into functional specifications and system configuration changes
• Assist with Workday security administration, including role-based access, access reviews, and audit/compliance support
• Maintain Workday organizational structures aligned with business and HR operating models
• Perform data governance and validation activities to ensure data quality, consistency, and integrity
• Investigate issues, perform root cause analysis, and recommend practical solutions
• Partner with HR, IT, and other stakeholders to gather requirements, test changes, and support production releases
• Create and maintain documentation
• Support day-to-day operations
• Contribute to continuous improvement, process streamlining, and user experience enhancements

Senior HR Workday Technology Analyst

Analyst

• Perform key defined benefit implementation functions
• Contribute to requirements, testing, documentation, and technical specifications
• Identify and resolve issues that could affect delivery quality
• Meet assigned deadlines and support modifications based on client requirements
• Manage deliverables according to the project plan
• Participate in internal status calls
• Participate in external/client status calls
• Facilitate internal and external workshops covering data, plan provisions, communications, and trustee processing
• Train the Delivery team
• Use AI and technology-enabled tools in the work environment

Defined Benefit Implementation Analyst

Consultant

• Own significant workstreams within client engagements and ensure timely, high-quality delivery of analyses, insights, and recommendations
• Structure complex business problems, develop hypotheses, and identify required analyses and information
• Conduct quantitative and qualitative analysis and translate findings into actionable client insights
• Build trusted client relationships and contribute to discussions, interviews, and working sessions
• Develop client deliverables and communicate findings and recommendations through presentations and discussions
• Support Engagement Managers and Partners with work planning, prioritization, issue resolution, and project execution
• Guide, coach, and provide feedback to junior team members
• Contribute to intellectual capital, thought leadership, recruiting, firm-building, and business development
• Lead and manage complex client programs as an Engagement Manager, ensuring on-time delivery against agreed goals
• Guide clients through commercial processes and identify new and expanded business opportunities
• Oversee consulting teams developing hypotheses, reviewing information, conducting interviews, deriving insights, and producing deliverables
• Develop others and build followership within the firm
• Work on commercial effectiveness engagements involving pricing, go-to-market, sales force effectiveness, marketing effectiveness, propositions, tools, technology, commercial organization, and change enablement
• Travel 50% of the time, including internationally

Senior Consultant, Engagement Manager

Account Manager

• Develop and maintain internal and external stakeholder relationships to provide tailored client service
• Provide timely and accurate client advice across alternative risk transfer and insurance products
• Achieve growth targets and retain and grow a portfolio of local government clients
• Plan and implement effective renewal strategies to support account retention and defence
• Build presence across Victoria by understanding regional nuances and sector-specific challenges
• Visit metropolitan and regional councils throughout Victoria
• Develop expertise in Discretionary Trusts, Mutuals, and bespoke general insurance products
• Deliver innovative risk transfer solutions protecting critical public assets and services

Senior Account Manager

Insurance

• Manage the renewal process
• Provide insurance advice on technical aspects and service support for new and renewal business
• Maintain client retention of existing accounts
• Provide communication and client service to internal and external clients
• Master the Sagitta agency management system and document management system
• Mentor associates
• Solve problems, including through abstract reasoning
• Manage client accounts receivables and payables
• Apply time management and organization skills
• Pursue professional growth and development

Business Insurance Client Advisor

General

• Formulate and execute a client-first vision, strategy, and operational design for Claims Advocacy.
• Lead multiple Claims Advocacy teams and field claim executives.
• Direct claims operations activities and best practices to deliver services effectively and efficiently.
• Synchronize catastrophe event responses, major-claim resources, educational offerings, and capabilities across PCS regions.
• Resolve insurer issues protecting key clients and Family Offices and retaining relationships.
• Contribute to client and center-of-influence communications and participate in client webinars.
• Serve as the external face of MMA PCS Claims Advocacy.
• Lead claims professionals in resolving complex and/or high-value losses while keeping relevant parties informed.
• Coach the team toward favorable client outcomes and internal claims-operations KPIs.
• Evaluate claims processes and departmental strategy and develop improvement plans.
• Direct design and implementation of claims technologies with PCS Operations and EPIC Transformation teams.
• Communicate client and Family Office matters, team updates, market developments, and claims trends to field leadership and MMA regions.
• Maintain regular client and local PCS service-team contact.
• Collaborate across the enterprise and with MMA regions on claims activities and carrier relationships.
• Monitor external trends, regulatory changes, and best practices; identify risks and opportunities and implement action plans.
• Contribute claims and risk-management insight to client and Family Office annual reviews.
• Participate in prospect meetings, center-of-influence presentations, projects, and committees.

Private Client Claims Advocacy Leader

• Maintain and reconcile the investment performance measurement system across custodian feeds, unit pricing, and internal records
• Perform data quality checks and exception management to identify and resolve source-data discrepancies
• Collate and maintain key datasets outside core systems and document definitions, methodologies, and procedures
• Support benchmark index and composite calculations
• Assist senior performance analysts with attribution analysis against benchmarks
• Coordinate with custodian, data vendor, fund accounting, and investment management teams to gather regulatory-submission data
• Provide analytical support and explain investment outcomes and regulatory data to non-technical stakeholders
• Respond to ad hoc data requests by collating, manipulating, and presenting data from multiple sources
• Identify process-enhancement opportunities through automation, improved data sourcing, or risk mitigation
• Support internal and external audits with documentation, reconciliations, and explanations
• Contribute to projects involving performance-system upgrades, data warehouse development, and regulatory change programs

Analyst – Investment Performance, Regulatory Reporting

• Support the Regional Director and Producer by carrying out MMA-NE Service and Operational standards
• Exceed retention goals and prevent E&O exposure
• Develop strong relationships with clients, intermediaries, and the insurance marketplace
• Interact with accounting, marketing, claims, loss control, and management in the servicing function
• Establish renewal strategy with Producer, Service, and Placement teams
• Expand services through upselling and cross-selling at each renewal
• Secure client exposure information and identify coverage deficiencies
• Conduct client contract reviews and review audits and endorsements
• Prepare, maintain, and execute service calendars with clients, service team, and producer
• Assist with pre-renewal/stewardship activities, renewal proposal presentations, claims reviews, and loss control meetings
• Address and resolve client issues
• Retain accounts proactively and work independently within the Equine Farm & Ranch team

Senior Account Manager, Equine Farm & Ranch

Risk

• Support the IMEA Operational Risk Consulting leader with execution of key strategic initiatives
• Improve the efficiency, consistency and scalability of the IMEA Valuation and Property Risk Engineering practice
• Act as the operational hub between leadership, engineers, valuers, business development, finance and regional teams
• Support key proposals and pitches
• Maintain proposal libraries and templates
• Track opportunities and submissions
• Maintain the fee benchmark database
• Produce monthly IMEA dashboards and revenue, pipeline and utilisation reporting
• Prepare executive presentations and leadership packs
• Track regional action items and coordinate implementation of strategic initiatives
• Escalate delays and maintain accountability
• Develop service sheets, capability statements and case studies
• Maintain project databases and credential libraries
• Compile valuation and engineering data
• Create recurring client and management presentations

Associate Director – Risk Consulting

Client Services Representative

• Support colleagues and clients with administration and technical support across the insurance life cycle
• Produce policy and related documentation accurately, efficiently and on time
• Drive standardization of operations processes and procedures
• Provide legally compliant work to clients
• Enter accurate information into Marsh IT applications to enable analytical statistics
• Upskill non-client-facing operations colleagues with product and client knowledge
• Ensure timely and accurate processing of complex documents and information, including report preparation
• Maintain understanding of relevant insurance and related legislation
• Adhere to company policies and performance standards
• Contribute to Operations team SLAs, KPIs and business objectives

Client Service Specialist

• Partner with state governments and internal teams to manage overall service delivery and strategy for Mercer’s financial and consulting support
• Examine financial reports to understand emerging Medicaid health care experience and managed care organization financial performance
• Help ensure Medicaid dollars are utilized efficiently
• Work with client and team project managers to define project scope, timelines, and deliverables
• Develop and propose essential project documents, including budgets and work plans
• Communicate regularly with clients to review project status and expectations
• Provide expertise and insight to solve potential project problems
• Manage project scope, budget, and timelines
• Lead and partner with analysts, actuaries, consultants, and subject matter experts to achieve client service delivery success
• Use AI and technology-enabled tools in the consulting environment

Senior Government Healthcare Financial Consultant

• Partner with state governments and internal teams to manage overall service delivery and strategy for Mercer’s financial and consulting support
• Examine financial reports to understand emerging Medicaid healthcare experience and managed care organization financial performance
• Help ensure Medicaid dollars are utilized efficiently
• Work with client and team project managers to define project scope, timelines, and deliverables
• Ensure development and proposal of essential project documents, including budgets and work plans
• Communicate regularly with clients about project status and expectations
• Provide expertise and insight to solve potential project problems
• Manage project scope, budget, and timelines
• Lead and partner with analysts, actuaries, consultants, and subject matter experts to achieve client service delivery success
• Embrace AI and technology-enabled tools