Communication and Change Management Associate

Marsh McLennan

Mercer communication associate designing HR change strategies and employee communications. Supporting client engagements, project management, and business development for workforce consulting.

Posted 8/18/2026full-timePhiladelphia • District of Columbia, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $61,200 - $122,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong writing, editing, and project management skills, with expertise in creating effective communication materials for diverse audiences. Proficient in Microsoft Word and PowerPoint, with experience in HR communications and client engagement.

Highest-signal resume keywords

Strong Writing SkillsProject ManagementClient Relationship SkillsTechnical Writing ExpertiseMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

WritingEditingProofreadingTechnical WritingMarketing WritingPersuasive WritingWeb Content DevelopmentData AnalysisHR CommunicationChange Management Content

Soft Skills

CreativityOrganizational SkillsTeam CollaborationIndependenceProblem-Solving

Tools & Technologies

Microsoft WordMicrosoft PowerPointExcel

Industry Keywords

Human ResourcesProfessional ServicesConsultingEmployee EngagementTotal Rewards Programs

About the role

Key responsibilities & impact

Create, review, and edit customized human resources communication materials for targeted audiences using MS Word and PowerPoint
Write for digital communication platforms, including HR portals and virtual benefits fairs
Implement communication strategies and work plans by creating project deliverables and applying knowledge from experience and research
Interact regularly with clients by phone, email, and client meetings
Answer questions, handle edits or changes, and provide requested materials
Coordinate compliance, technical, editorial, client, and vendor reviews
Resolve complex and unique issues raised during review processes, escalating difficult issues as appropriate
Assist senior Communication consultants with project management and production coordination on large, complex assignments
Leverage work to analysts, administrative assistants, graphic designers, and other resources when appropriate
Provide guidance for accomplishing work and meeting performance standards
Support business development through proposals and sales presentations
Research and analyze business strategy, compensation trends, global expansion, and career management best practices
Support employee-facing engagements that articulate client objectives, advance employee value propositions, promote total rewards programs, and drive behavior change

Requirements

What you’ll need

Bachelor's degree in English, Business, Communication, Journalism, Human Resources, or related field of study
At least 3 years' experience writing content using both creativity and factual accuracy
Strong writing, editing, grammar, and proofreading skills
Expertise in technical, marketing, and persuasive writing
Ability to operate well in a team environment and independently with minimal supervision
Strong command of Microsoft Word and PowerPoint
Oral presentation and client relationship skills
Excellent organizational and project management skills
Ability to prioritize, meet deadlines, and handle multiple tasks in a demanding work environment
Experience writing corporate internal HR communications, such as compensation, benefits, and policies, and/or applicable experience
Experience in a professional services or consulting firm
Experience writing change management content to communicate career-related policy changes
Experience with web content development
Experience with Excel and/or data analysis platforms
Experience in a client-facing role
Ability to build internal partnerships to be effective in the role
Must work in the Philadelphia, PA or Washington, DC office at least three days per week

Benefits

Comp & perks

Professional development opportunities
Supportive leaders and talented colleagues
Health and welfare benefits
Tuition assistance
401K savings and other retirement programs
Employee assistance programs
Flexible hybrid work environment
Performance-based incentives