Client Service Specialist

Marsh McLennan

Client Service Specialist supporting policy documentation and technical administration for Marsh, a global risk and management consultancy. Maintaining accurate insurance operations data, compliance, SLAs and KPIs in a hybrid Sydney or Melbourne role.

Posted 8/13/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in insurance operations, including policy documentation, compliance with legislation, and effective communication. Capable of driving process standardization and contributing to team objectives while maintaining high performance standards.

Highest-signal resume keywords

Insurance Operations ExperiencePolicy Documentation ProductionMicrosoft Office Suite ProficiencyAnalytical SkillsVerbal And Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy DocumentationOperations Process StandardizationAnalytical StatisticsComplex Document ProcessingInsurance Legislation Knowledge

Soft Skills

Negotiation SkillsTime ManagementMotivated Self-StarterTeam CollaborationAutonomous Work Ability

Tools & Technologies

Marsh IT ApplicationsMicrosoft Office Suite

Certifications & Qualifications

High School CertificateCriminal & Bankruptcy Check Approval

Industry Keywords

Insurance Life CycleBroking RoleOperational RoleComplianceSLAKPI

About the role

Key responsibilities & impact

Support colleagues and clients with administration and technical support across the insurance life cycle
Produce policy and related documentation accurately, efficiently and on time
Drive standardization of operations processes and procedures
Provide legally compliant work to clients
Enter accurate information into Marsh IT applications to enable analytical statistics
Upskill non-client-facing operations colleagues with product and client knowledge
Ensure timely and accurate processing of complex documents and information, including report preparation
Maintain understanding of relevant insurance and related legislation
Adhere to company policies and performance standards
Contribute to Operations team SLAs, KPIs and business objectives

Requirements

What you’ll need

High School Certificate or equivalent
Experience in a similar broking or operational role is preferred, ideally in an insurance-related field
Excellent analytical and negotiation skills
Exceptional written and verbal communication
Proficiency in Microsoft Office Suite
Ability to learn new systems quickly
Strong verbal and written communication skills
Ability to work under pressure and meet deadlines through effective time management
Motivated self-starter focused on achieving results
Ability to work autonomously and as part of a team
Appropriate approval to work in Australia
Successful applicants must complete a Criminal & Bankruptcy check before commencing employment

Benefits

Comp & perks

Professional development opportunities
Online learning modules, systems support and 1:1 on-the-job learning
Supportive leaders
Vibrant and inclusive culture
Range of career opportunities
Benefits and rewards to enhance well-being
Flexible work environment
Remote working flexibility