Private Client Claims Advocacy Leader

Marsh McLennan

Claims Advocacy Leader guiding high-value private client insurance claims for Marsh McLennan Agency. Leading national claims teams, insurer resolutions, catastrophe response, and claims technology strategy.

Posted 8/14/2026full-timeNew York City • California, Florida, Illinois, Massachusetts, New York • 🇺🇸 United StatesSenior💰 $125,000 - $233,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Claims Advocacy, leading teams to achieve favorable client outcomes while managing complex claims processes and implementing effective operational strategies. Proficient in client communication, risk management, and claims technology integration.

Highest-signal resume keywords

Claims ExperienceTeam LeadershipClient CommunicationNegotiation SkillsClaims Technology Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims OperationsInvestigation ActivitiesSettlement ActivitiesAnalytical SkillsProblem-Solving SkillsKnowledge of Personal Lines ProductsInsurance PracticesContract ApplicationRegulatory KnowledgeKPI Management

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationCustomer Service OrientationCoaching SkillsCollaboration Skills

Tools & Technologies

Claims TechnologiesPCS OperationsEPIC Transformation

Certifications & Qualifications

Producer Licenses (Casualty - Commercial and Personal)Claim Adjuster Licenses

Industry Keywords

Claims AdvocacyHigh-Net-Worth ClientsAffluent BrokerCatastrophe Event ResponseRisk ManagementClient WebinarsMarket DevelopmentsJurisdictional LawPolicy ExclusionsFamily Offices

About the role

Key responsibilities & impact

Formulate and execute a client-first vision, strategy, and operational design for Claims Advocacy.
Lead multiple Claims Advocacy teams and field claim executives.
Direct claims operations activities and best practices to deliver services effectively and efficiently.
Synchronize catastrophe event responses, major-claim resources, educational offerings, and capabilities across PCS regions.
Resolve insurer issues protecting key clients and Family Offices and retaining relationships.
Contribute to client and center-of-influence communications and participate in client webinars.
Serve as the external face of MMA PCS Claims Advocacy.
Lead claims professionals in resolving complex and/or high-value losses while keeping relevant parties informed.
Coach the team toward favorable client outcomes and internal claims-operations KPIs.
Evaluate claims processes and departmental strategy and develop improvement plans.
Direct design and implementation of claims technologies with PCS Operations and EPIC Transformation teams.
Communicate client and Family Office matters, team updates, market developments, and claims trends to field leadership and MMA regions.
Maintain regular client and local PCS service-team contact.
Collaborate across the enterprise and with MMA regions on claims activities and carrier relationships.
Monitor external trends, regulatory changes, and best practices; identify risks and opportunities and implement action plans.
Contribute claims and risk-management insight to client and Family Office annual reviews.
Participate in prospect meetings, center-of-influence presentations, projects, and committees.

Requirements

What you’ll need

Preferred minimum of 10 years of claims experience, preferably with an affluent and high-net-worth broker or carrier.
Knowledge of personal lines products and services, insurance practices, contracts, and their application.
Experience in a customer service environment, including WFH arrangements, flexible work schedules, and extended work hours preferred.
Experience leading a team of claims professionals is a plus.
Proven ability to meet customer needs and provide exemplary service.
Proven knowledge of investigation, negotiation, and settlement activities for very complex and/or high-value claims.
Analytical and problem-solving skills for coverage, jurisdictional law, policy exclusions, and exceptions.
Excellent verbal and written communication skills.
Ability to travel approximately 20%.
BS/BA degree preferred.
Producer licenses (Casualty - Commercial and Personal).
Claim adjuster licenses.

Benefits

Comp & perks

Health and welfare benefits
Tuition assistance
401K savings
Other retirement programs
Employee assistance programs
Performance-based incentives may be available
Hybrid work arrangement