M3 USA

Engineering Manager

• Define and execute a multi-year technology roadmap that systematically modernizes PracticeMatch's legacy platform, prioritizing migrations and rewrites based on business value, risk, and continuity.
• Partner with product and business leadership to align engineering priorities with PracticeMatch's competitive strategy and customer outcomes.
• Establish a pragmatic, phased approach to system transformation — maintaining product stability and customer commitments while executing toward a modern, maintainable architecture.
• Evaluate and recommend modern technology choices (languages, frameworks, cloud infrastructure, data platforms) that position PracticeMatch for long-term scalability.
• Champion the responsible adoption of agentic AI across the engineering lifecycle — from planning, design, and development through testing, deployment, and production operations — ensuring engineers build the review discipline and repository context that make AI-assisted work reliable.
• Lead, manage, and develop the PracticeMatch engineering team, including direct and indirect reports across software engineering and QA functions.
• Build and sustain a culture of engineering excellence: clear standards for code quality, security, documentation, peer review, and test automation.
• Attract, recruit, and retain strong engineering talent; build career paths and development plans that grow engineers at every level.
• Conduct regular performance conversations; provide direct, constructive feedback; and address performance issues promptly and fairly in partnership with HR.
• Foster psychological safety and a team environment where engineers can raise concerns, propose improvements, and learn from failure.
• Own engineering delivery — ensuring that projects are scoped well, executed reliably, and completed to a standard of quality the team can stand behind.
• Maintain and improve the engineering systems — CI/CD pipelines, automated testing, deployment infrastructure, quality gates, and observability — that allow the team to ship confidently.
• Troubleshoot complex production incidents; drive root cause analysis and durable fixes.
• Implement and refine the repository context, conventions, and executable plans that support effective agentic coding with tools such as Claude Code and Codex.
• Identify engineering work that can move to AI-assisted or automated workflows, keeping human review in place where it protects quality, accuracy, and compliance.
• Serve as the primary technology partner to PracticeMatch's business and product leadership, translating technical considerations into business terms and business priorities into engineering plans.
• Collaborate with M3 USA's broader technology leadership and other business unit CTOs on shared infrastructure, platforms, and standards.
• Communicate architecture decisions, transformation progress, and engineering health clearly to senior leadership, including the M3 USA CEO and CHRO.
• Partner with HR on workforce planning, organizational design, compensation benchmarking, and talent strategy for the engineering team.

Head of Engineering

Recruitment

• In this position you are required to recruit healthcare professionals to take part in Qualitative and Quantitative projects.
• Recruit and schedule respondents for interview and follow-up to confirm their attendance.
• Ensuring that assignments are conducted in compliance with the ISO 20252 / 26362 standard, as represented in the Company’s Quality Manual and supporting procedures including industry guidelines (e.g.BHBIA and EphMRA) and other regulatory- and client requirements such as Adverse Event Reporting.
• Being able to work on multiple assignments simultaneously and be able to organise your time to meet demanding deadlines on a regular basis.
• You need to be confident in your ability to conduct discussion around complex healthcare related issues with patients and professional people across the medical spectrum including payors and key opinion leaders.

Qualitative Resources Recruiter

• Manage, develop, and implement recruitment efforts and processes to ensure quality of client servicing is of the highest possible standard.
• Manage a book of business to achieve personal performance quotas.
• Continuously develop new business with existing clients and maintain current business through strategic account development and client relationships.
• Achieve all individual goals and quotas, delivering as a minimum on target revenue per quarter and revenue growth year over year.
• Effectively handle client calls, onsite evaluations, candidate screens and presentations.
• Create, implement, and monitor effective marketing strategies to maximize revenue return from our clients and ensure success of each individual partnership.
• Effectively advise candidates and clients, present opportunity features, overcome objections, and provide consultation and recommendations to clients.
• Implement various prospecting techniques to generate new candidate leads on behalf of clients.
• Contribute ideas and strategies for the growth and success of the recruitment department.
• Effectively create, plan, and deliver presentations on company’s services and clients’ opportunities.
• Deliver proposals offers and negotiate contracts on behalf of prospective clients when needed.
• Contribute to a vibrant, competitive, and supportive culture within the team where all team members focus on achieving success for their accounts and building/fostering lasting client relationships.

Allied Dental Recruiting Consultant

Project Manager

• Manage qualitative projects through entire project life cycle
• Facilitate screening, scheduling and confirming of respondents for TDIs, focus groups, in-person IDIs, online qual interviews, etc.
• Setup and testing of survey/screener, monitoring of statistics
• Coordinate and lead project kickoff meetings for all assigned studies
• Provide regular updates and progress reports on recruitment status
• Proactively identify potential fielding concerns
• Manage study profitability by monitoring and accounting for all project costs
• Provide guidance and mentoring to members of the Market Research Project Management team as needed.

Qualitative Project Manager

Marketing

• Lead the execution of data-driven marketing campaigns aimed at panel growth, engagement, and retention across all centralised panels and key markets
• Responsible for end-to-end marketing initiatives delivery, performance analysis, and continuous optimization in alignment with brand guidelines and marketing best practices
• Develop and execute marketing campaigns in collaboration with the Team Lead and Manager
• Manage campaign lifecycle from ideation to post-analysis
• Handle audience and payment data accurately, following data protection and company guidelines
• Follow department procedures to maintain campaign accuracy and consistency
• Implement A/B testing and data-driven optimizations
• Ensure deliverability, personalization, and compliance
• Produce campaign reports and insights for optimization
• Collaborate with all Panel functions and the wider team as required to ensure Global Panel goals are delivered
• Brief and collaborate with design, content, and analytics teams
• Respond to member and internal queries professionally and within timelines
• Stay current with marketing trends and innovations
• Support panel growth strategies and knowledge sharing

Panel Marketing Specialist

Project Assistant

• Coordination of qualitative projects and assisting the Project Manager
• Aide in recruitment of respondents on a project in the local language
• Finalize internal and client recruitment update spreadsheets for the Project Managers
• Responsible for the management and control of the vendors selected for qualitative projects
• Negotiate costs with vendors and freelancers and manage their progress
• Maintain and develop relationships with freelancers and vendors
• Liaise with clients on behalf of Project Managers

Qualitative Project Assistant, French Speaking

• Coordinate qualitative projects and assist the Project Manager to ensure project specs are met.
• Aide in recruitment of respondents on a project in local language.
• Finalize internal and client recruitment update spreadsheets.
• Manage and control vendors for allocated qualitative projects to exceed client expectations.
• Check deliverables from vendors.
• Negotiate costs with vendors and freelancers and manage their project progress.
• Maintain and develop relationships with freelancers and vendors on behalf of M3 Global Research.
• Liaise with clients on behalf of Project Managers.

Business Development Rep

• Manage and develop sales processes to ensure the highest standard of client service
• Drive new business through lead identification, prospect qualification, and relationship building across the team
• Lead the team in generating new leads and growing pipeline through conferences, cold-calling, referrals, job boards, and other outreach channels
• Grow existing accounts through strategic account development, client relationships, and issue resolution
• Monitor team KPIs and productivity to ensure balanced workloads and clear, quarterly-tracked goals
• Develop pricing schedules, quotes, and proposals; negotiate contracts to meet team sales targets
• Achieve personal and team sales quotas, including quarterly revenue targets and year-over-year growth
• Contribute ideas and strategies to support departmental and company growth
• Oversee the creation and delivery of client-facing service presentations
• Build and maintain sales process strategies that maximize client revenue and partnership success
• Foster a competitive, supportive team culture centered on account success and lasting client relationships
• Provide ongoing verbal and written feedback to team members on performance, expectations, and initiatives
• Train and develop new staff on client advising, service presentation, objection handling, and consultation

Divisional Vice President – Business Development, Allied & Dental

Software Engineer

• Maintain full responsibility for online survey development and related tasks: Thorough review of client materials and preparation of queries in a timely manner.
• End-to-end high-quality programming on the ConfirmIT Professional Authoring platform.
• Ability to program online survey components such as custom set-ups using jQuery / HTML / CSS, implementing Conjoints, Max-diff, algorithmic designs, segmentation / typing tools, and image highlighters.
• Formulate recommendations to ensure efficient programming and optimal data layout.
• Identification and implementation of innovative programming techniques and non-standard solutions to address programming challenges.
• Survey preparation for fielding, data templates and field progress creations.
• Respond to queries from the data validation team in a timely manner.
• Utilize their past experiences to support process improvement, with a goal to increase capabilities, efficiencies, skillsets, and competitive advantage in the marketplace.
• Expected to spend time reporting and receiving information to and from their manager and committed to learning the latest technologies in the data collection field.
• Expected to assist in training and mentoring junior team members.

Senior Survey Programmer – ConfirmIT

Data Analyst

• Thorough review of client materials and preparation of queries in a timely manner.
• Assist in building analysis plan using Sawtooth/Excel.
• Deliverables include advance analytics solutions such as maxdiff, conjoint, TURF analysis, etc..
• Deliver against assigned tasks in timely and high-quality manner.
• Ensure end-to-end project delivery in alignment with Client and Operations, leading to high satisfaction.
• Utilize their past experiences to support process improvement, with a goal to increase capabilities, efficiencies, skillsets, and competitive advantage in the marketplace.
• Expected to spend time reporting and receiving information to and from their manager and committed to learning the latest technologies in the data collection field.

Analyst, SME, Data Services

Sales

• Lead efforts to identify and pursue new business opportunities in the market research industry.
• Build and manage a pipeline of prospective clients, including Fortune 500 companies, startups, and other potential partners.
• Strategize and implement new business development initiatives through methods of cold outreach, networking, attending industry events.
• Seek out and source new clients by developing networks and independently identifying and developing relevant resources for sales and business development.
• Develop and execute strategic sales plans to meet aggressive revenue targets.
• Establish long-term client relationships through proactive outreach, networking, and personalized engagement.
• Manage and grow self-acquired accounts using exceptional sales and relationship building skills.
• Maintain an in-depth knowledge of key research methodologies (e.g., qualitative, quantitative, ethnographic) and technologies.
• Establish relationships with key decision-makers and stakeholders within client organizations.
• Serve as the point of contact for new and potential clients, guiding them through the sales cycle from lead generation to contract negotiation.
• Commit and meet all personal KPIs on a weekly basis.
• Share weekly PoA to meet KPIs during weekly Sales calls.
• Achieve all personal financial goals, delivering on target revenue and profit per quarter.
• Ensure high levels of customer satisfaction by managing client expectations and delivering high-quality market research services.
• Work closely with internal teams, including research, analytics, and marketing, to ensure seamless project execution and delivery.
• Coordinate with the marketing team to create sales materials and campaigns that resonate with target audiences.
• Actively participate in new product/service development, providing feedback based on client interactions.
• Track and report on business development activities, including sales pipeline, client meetings, and revenue generation.

Sales Director – Market Research

General

• Conducting phone interviews with graduating residents and fellow physicians
• Obtaining personal contact information and future practice desires from physicians
• Placing outbound calls to physicians regarding future practice opportunities
• Connecting with residents/fellows on social media platforms
• Informing physicians on PracticeMatch's career resources
• Receiving inbound calls from physicians, hospitals, and administrators
• Working independently to meet daily and weekly quotas for call attempts and interviews
• Producing between 80-100 calls each day

Physician Relations Specialist

Director

• Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including: Project specifications review, project set up, resource planning, fieldwork and timelines planning
• Coordination of project kickoff meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
• Programming, translations, overlays and testing, ensuring quality standards and timelines are met
• Project launch execution and analysis, with detailed feedback to clients with a solution approach
• Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
• Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner
• Provide to client the agreed deliverables within expected timelines and quality
• Meet billing deadlines and goals, ensuring high adherence to internal processes
• Support in the training and management of Junior Project Managers. As well as the delegation of work.
• Collaborate with senior management to lead, motivate and develop junior staff.

Project Director, Qualitative Research

Account Manager

• Engage the client, bid effectively, and efficiently to win RFPs in market research
• Own bidding process for projects with understanding of costs and feasibility
• Support maintenance of existing business managing contracts and up-sell opportunities
• Actively network within existing client contacts for new business/prospects
• Organise client and internal kick off calls, develop proposals and deliver sales communications
• Consult with clients on sample design and business issues
• Provide superior customer service to clients; ensure internal team understands research design
• Respond to difficult client issues and influence internal resources or escalate issues
• Manage bid requests and ensure proper and timely delivery
• Collaborate with partners and vendors for seamless project execution.

Account Manager, Bidding

• Define and execute a multi-year technology roadmap that systematically modernizes PracticeMatch's legacy ColdFusion and SQL Server platform, prioritizing migrations and rewrites based on business value, risk, and continuity.
• Partner with product and business leadership to align engineering priorities with PracticeMatch's competitive strategy and customer outcomes.
• Establish a pragmatic, phased approach to system transformation — maintaining product stability and customer commitments while executing toward a modern, maintainable architecture.
• Evaluate and recommend modern technology choices (languages, frameworks, cloud infrastructure, data platforms) that position PracticeMatch for long-term scalability.
• Champion the responsible adoption of agentic AI across the engineering lifecycle — from planning, design, and development through testing, deployment, and production operations — ensuring engineers build the review discipline and repository context that make AI-assisted work reliable.
• Lead, manage, and develop the PracticeMatch engineering team, including direct and indirect reports across software engineering and QA functions.
• Own engineering delivery — ensuring that projects are scoped well, executed reliably, and completed to a standard of quality the team can stand behind.
• Maintain and improve the engineering systems — CI/CD pipelines, automated testing, deployment infrastructure, quality gates, and observability — that allow the team to ship confidently.
• Serve as the primary technology partner to PracticeMatch's business and product leadership, translating technical considerations into business terms and business priorities into engineering plans.

Head of Engineering

Qualitative Resources Recruiter

Allied Dental Recruiting Consultant

Qualitative Project Manager

Panel Marketing Specialist

Qualitative Project Assistant, French Speaking

Qualitative Project Assistant, French Speaking

Divisional Vice President – Business Development, Allied & Dental

Senior Survey Programmer – ConfirmIT

Analyst, SME, Data Services

Sales Director – Market Research

Physician Relations Specialist

Project Director, Qualitative Research

Account Manager, Bidding

Head of Software Engineering