M3 USA

Project Manager

• Day-to-day management of multiple studies with a focus on qualitative research
• Actively manage all aspects of each project to ensure successful completion
• Manage qualitative projects through the entire project life cycle
• Facilitate screening, scheduling, and confirming of respondents
• Setup and testing of survey/screener, monitoring statistics
• Coordinate project kickoff meetings to ensure project specifications are understood
• Provide regular updates and progress reports on recruitment status
• Proactively identify potential fielding concerns and issues
• Manage relationships with vendors for accurate and timely deliverables
• Manage study profitability by monitoring project costs
• Provide guidance and mentoring to Market Research Project Management team members

Qualitative Project Manager

Data Engineer

• Manage and optimize databases (SQL Server, PostgreSQL, Oracle) for performance, security, and availability.
• Design and maintain database schemas, indexes, and partitions to support scalability and efficiency.
• Perform database monitoring, backup, recovery, and disaster recovery planning.
• Implement security best practices, including access control, encryption, and auditing.
• Troubleshoot database performance issues and optimize query performance.
• Ensure compliance with data governance, security policies, and industry standards.
• Participate daily standups, prioritize tasks, and ensure you are aligned with business needs.
• Mentor team members and drive best practices in data management and reporting.

Senior Data Engineer, SQL DBA

• Responsible for day-to-day management of multiple studies, both domestic and international.
• Actively manage all aspects of each project, ensuring successful project completion, on time and within budget.
• Manage qualitative projects through the entire project life cycle.
• Facilitate screening, scheduling and confirming of respondents for TDIs, focus groups, online interviews, etc.
• Setup and testing of survey/screener, monitoring of statistics, managing respondent honoraria.
• Coordinate and lead project kickoff meetings for all assigned studies.
• Provide regular updates and progress reports on recruitment status.
• Partner with sales team members and operations staff to address issues and improve performance.

Business Development Rep

• Own net new client acquisition across target enterprise and mid-market accounts
• Proactively build and manage a robust outbound pipeline through prospecting, networking, events, and strategic outreach
• Identify, engage, and close new logo opportunities aligned to NAS solutions
• Manage full sales cycle from prospecting → qualification → solutioning → close
• Navigate long, complex sales cycles (3–9+ months) involving multiple stakeholders
• Lead discovery, present tailored solutions, and position NAS offerings to align with client business outcomes
• Act as a trusted advisor on recruitment marketing, employer branding, and talent acquisition strategies
• Deliver compelling presentations, proposals, and business cases
• Provide insight on market trends, competitive landscape, and client needs
• Partner with internal teams (marketing, product, delivery) to ensure strong solution alignment
• Represent NAS through industry events, webinars, and thought leadership activities

Vice President, Business Development

Recruitment

• Maintain full ownership and accountability for initiating phone contact to potential study participants from all lead sources including internal marketing campaigns, outbound database call lists, EHR/provider practice databases, central campaigns, and community outreach efforts.
• Conduct phone-based pre-screening interviews for potential study participants to determine pre-qualification status and eligibility for onsite screening visits.
• Provide detailed study information and answer patient inquiries regarding eligibility criteria, study visits and procedures, time commitments, logistics, etc.
• Consistently provide outstanding customer service with every patient interaction.
• In the case of patient disqualification from initial study of interest, conduct live assessment of patient eligibility for other enrolling or upcoming research studies within appropriate therapeutic areas and conduct additional pre-screening interviews as necessary.
• Schedule onsite screening visits for eligible patients within established scheduling guidelines.
• Input and record patient information and call notes into CTMS database and other portals and systems in compliance with standardized patient enrollment processes and procedures.
• Track information and report data such as call outcomes, limiting factors, etc.; as directed.
• Attend and participate in regularly scheduled and ad-hoc patient enrollment and M3 Wake Research staff meetings, as directed.
• Maintain compliance with all standardized patient enrollment processes and procedures.
• Maintain compliance with HIPAA regulations, FDA, GCP, and IRB guidelines, local regulations, and M3 Wake Research SOPs and Work Instructions.

Participant Recruitment Specialist

• Provide leadership and direct supervision to a distributed team of Participant Recruitment Specialists across multiple research sites.
• Drive recruitment and enrollment performance by establishing clear expectations, accountability standards, and measurable outcomes.
• Partner closely with Marketing and Clinical Operations to align recruitment strategy with real-time site capacity and study timelines.
• Interpret and operationalize clinical study protocols, including inclusion/exclusion criteria and visit schedules, into effective screening workflows.
• Develop, maintain, and ensure compliance of patient screeners, qualification scripts, and enrollment processes.
• Monitor individual and team performance through KPIs, dashboards, and reporting to support data-driven decision-making.
• Identify operational bottlenecks, conversion challenges, and workflow gaps, implementing corrective action plans to improve efficiency.
• Provide regular enrollment forecasts, performance updates, and strategic insights to senior leadership while staying current on best practices in patient recruitment and retention.

Participant Recruitment Manager

• Recruitment of medical professionals and other healthcare sector specialists
• Screening target groups for qualitative or telephone interviews and documenting screening information in Excel
• Inviting participants through cold and warm outreach
• Conducting telephone interviews (CATI)
• Collaborating with an interdisciplinary team

Recruiter, Interviewer – Market Research

Manager

• Manage the full contract lifecycle (intake, drafting, review, negotiation, execution, amendments, renewals, and close-out) for client, supplier, partner, and other third-party agreements
• Review and analyze contract requirements, special provisions, and terms and conditions
• Develop negotiation strategies and lead or support negotiations in time-sensitive situations
• Draft, revise, and prepare contract documents for internal review, approval, and signature
• Coordinate the contract review process and solicit input from internal stakeholders
• Evaluate and manage requests for contract changes
• Administer executed agreements, including tracking key obligations, deliverables, milestones
• Maintain and continuously improve contract administration policies, systems, procedures
• Provide guidance to internal teams on contract interpretation and commercial terms
• Maintain accurate contract records and reporting in contract management tools
• Support commercial contract matters related to licensing agreements, data use arrangements, renewals, and new business

Contract Manager

Administration

• Clearly communicate technical solutions in a user-friendly, professional manner.
• Provide one-on-one end-user training as needed.
• Quickly respond to all requests and resolve on First Call as often as possible. (FCR goal > 80% )
• Properly assign and route tickets to other areas of IT, providing detailed documentation when escalating or routing tickets.
• Escalate more complex technical issues as needed while still maintaining full contact with user.
• Troubleshoot, resolve, and document network printer problems.
• Troubleshoot, resolve, and document end user hardware and software issues.
• Conduct hardware and software inventory database maintenance and upkeep.
• Assist with maintaining the service catalog.
• Assist with building and maintaining the Knowledge Base.
• Assist with desktop installations as needed.
• Assist with onboarding / offboarding tasks.

Service Desk Administrator

Research Analyst

• Project Recruitment
• Schedule interviews
• Provide updates in the given format and timings to the project management team
• Ensure that outsource targets for allocated markets are achieved
• Execute the allocated panel building initiatives in Scandinavia region and any other QQFS assigned markets
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints
• Build and maintain strong relationships with the panel members
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects

Market Research Associate, Danish Speaking

• Ensure that recruitment tasks assigned for projects in Scandinavia region and any other QQFS assigned markets are fully executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Schedule interviews proactively plan, organize and implement panel recruitment solutions on allocated projects
• Provide updates to the project management team on the work done for projects, progress, results and action plans
• Flag to the senior manager projects of concern when recruitment progress is off track
• Ensure that outsource targets for allocated markets are achieved
• Execute allocated panel building initiatives in Scandinavia region and any other QQFS assigned markets
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints
• Build and maintain strong relationships with the panel members through timely and professional communication

Director

• Develop and launch new Locum VMS and inhouse float pool system from ground up
• Collect and analyze inputs and feedback from PracticeMatch customers, stakeholders, and other teams to shape requirements, features, and end products
• Build and maintain product roadmaps based on team strategy and vision
• Working with team leadership, define KPIs for your initiatives and manage and report on performance, keeping all stakeholders updated on progress and impact
• Following the agile development process, break down initiatives to MVPs, write stories, and ensure clarity across product, design, and development teams
• Ensure initiatives are delivered in a timely fashion and to specifications
• Oversee user acceptance testing and lead launch planning and execution
• Contribute to overall improvement of team processes
• Make creative recommendations to expand product base and vision
• Coach other product managers on best practices of product development process and project management
• Assist product managers to set proper deliverables and timelines, while clearly setting expectations with senior management
• Assist subsidiary senior management to translate their business needs into product roadmap
• Help senior management to set reasonable expectation and understand the tradeoff among project scope, priority and delivery timelines

Product Director

• Manage international quantitative market research projects through entire project life cycle.
• Work directly with various teams to setup and test survey links, prepare and send sample, conduct quality/audit checks, and manage respondent inquiries.
• Coordinate and lead project kickoff meetings to ensure all involved parties understand project specifications and responsibilities.
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables.
• Monitor productivity and quality of data collection to produce regular updates on project status.
• Manage study profitability by monitoring all project costs.

Quantitative Project Manager

Account Executive

• The most successful candidate will be a healthcare sales consultant with direct experience in dental sales, specifically working with dental practice owners, Dental Service Organizations (DSOs), hospital CEOs, Vice Presidents, and Director-level healthcare executives.
• Manage efforts in a 2–5 state territory
• Schedule webinars and face-to-face meetings with prospective dental practices, DSOs, and healthcare clients to obtain signed contracts
• Travel within your region 5 days each month
• Contact and build rapport with dental practice administrators, office managers, and hospital/practice leadership to gain insight into their practice needs and recruiting efforts
• Maintain organization within your territory and provide timely information and consistent follow-up
• Effectively present information and respond to questions accurately using a variety of venues including webinars and phone presentations

Sales Consultant – Dental

• Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including: Project specifications review, project set up, resource planning, fieldwork and timelines planning
• Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
• Programming, translations, overlays and testing, ensuring quality standards and timelines are met
• Project launch execution and analysis, with detailed feedback to clients with a solution approach
• Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
• Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner
• Provide to client the agreed deliverables within expected timelines and quality
• Meet billing deadlines and goals, ensuring high adherence to internal processes
• Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
• Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey.