Labcorp

Account Executive

• Manages a large existing client base while also introducing focused specialty products, analytical platforms and workflow efficiencies to clients.
• Strives for strong customer service with increased growth from the customer base.
• Educates, instructs and introduces new testing to assigned and newly generated accounts in the assigned territory.
• Acts as a liaison between the client and the LabCorp operations team in relation to client needs.
• Provides ongoing service and problem resolution to customer base.
• Assists with customer billing issues.
• Ensures customer retention by providing superior customer service.
• Recommends solutions that are client focused and persuasive.
• Provides account management for client's day to day operations.
• Provides new laboratory tests to assigned customer base.
• Works closely with senior sales representatives to grow customer base.
• Continuously provides educational material to the client base.
• Resolves any customer related issues in a timely manner.
• Meets and exceeds monthly retention and additional sales.

Key Account Executive – Account Management

Administrative Assistant

• Prepare and maintain reports using Microsoft Excel and Word
• Complete credentialing applications for various payors with high accuracy
• Coordinate document signatures and communications between Directors and VP
• Manage inter-office mail, scanning, and handling of confidential documents
• Support department projects and assist with denial resolution and inventory tracking
• Use Adobe Pro and internal portals for document and data management

Provider Enrollment Administrative Assistant

Accounts Receivable Specialist I – Provider Enrollment Administrative Assistant

Architect

• Engaging with our business partners to lead/assist and design End to End solutions
• Establish strong working relationships with business and technology leaders
• Define the reference and implementation architectures for solutions
• Collaborating with Platform, Solution, Application and Data Architects
• Acts as a trusted advisor for business implementations
• Stay current with industry technology trends and introduce best practices

Principal IT Architect

Manager

• Key contact for clients; Liaison between Clients, CRO, and Labcorp
• Displays leadership to ensure successful interactions between LabCorp study team members needed to provide seamless study delivery to the client
• Provides project management oversight; focusing on key client deliverables through budget, risk, and milestone management
• Facilitates communications between Client and extended LabCorp study team, including Study Design Lead and Regional Study Coordinator
• Performs review of SOW to ensure quality implementation of client specifics and requirements
• Manages a portfolio of global and local studies with varying complexity
• Acts as an ambassador on behalf of the client within LabCorp Drug Development CLS and across LabCorp business units; exemplifies the concept of Signature Client Service through outstanding, personalized customer service skills
• Ensures that all customer expectations are documented and acted upon in compliance with regulatory requirements
• Demonstrates through appropriate self-organization the ability to manage conflicting priorities and to make difficult decisions
• Able to act efficiently in an environment with dynamic timelines and priorities
• Accountable for the implementation, monitoring and reporting of performance metrics
• Actively participates in LabCorp CLS development through continuous process improvement, quality and productivity
• Work with appropriate internal and external personnel to understand the culture and pipeline of assigned clients
• Demonstrates strong interpersonal and communication skills that will build strong internal and external relationships to ensure deliverables are on time and within budget
• Displays appropriate self-organization and ability to manage conflicting priorities
• Participate in functional meetings (eg. CLFs) and provide input, keeping processes up to date
• Comply with CLS Global Project Management strategy
• Support a culture of continuous improvement, quality and productivity
• Other duties as assigned

Global Study Manager

Sales

• Establishing a robust QA and testing program
• Leading a team of offshore QA engineers
• Creating, formalizing and performing QA processes, documentation and testing activities
• Analyzing non-functional requirements and technical designs
• Translating functional requirements into test cases
• Identifying defects and driving them to resolution
• Developing and communicating meaningful, clear metrics
• Driving continuous improvement and process improvements.

Software Quality Lead – Salesforce, Related Systems

Data Scientist

• Perform analyses of complex, multi-modal RWD assets to drive internal insight generation and collaborative research.
• Assist commercial teams in identifying potential patient cohorts of interest and convey any caveats or other considerations as these data are pursued.
• Develop and implement methodologies to present a patient-level view of records in Labcorp’s RWD assets to enable chronological assessments of events in the course of a patient’s care.
• Design, create, and validate data payloads to support RWD commercial activities, ensuring data transfer meets regulatory standards as necessary.
• Build methods to link patients across disparate data sources to create a unified view of the patient journey.
• Develop, test, and deploy dashboards and analytics user interfaces supporting a variety of use cases for internal and external stakeholders.
• Act as a point of contact for projects requiring analytics expertise, resource allocation, and guidance on best practices.
• Produce end-to-end data quality metrics to ensure that data pipelines are operational and data is processed as expected.
• Mentor and serve as a role model for junior team members, fostering collaboration, effective communication, and shared responsibility across the team.
• Troubleshoot data pipelines and resolve issues related to aberrant results in RWD projects.
• Contribute to the creation of RWD publications and/or conference presentations to share insights and outcomes with the broader research community.

Senior Data Scientist

Customer Support

• Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
• Initiate payment plans for patients for outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program.

RCM Customer Service Support Representative, 10am-7pm EST

Product Designer

• Lead efforts to design brand-defining digital products, marketing emails, in-house communications, and other digital collateral that is consistent with our brand image and, most critically, informed by business results and customer insights.
• Proactively push our design practice and approach forward by nurturing new ideas from concept to execution along with your creative peers
• Foster a healthy culture of design criticism and learning by having an active voice in cross-functional design reviews.
• Interact with Product owners to understand business needs
• Leverage existing data and customer trends to inform UX recommendations
• Analyze customer insight research and usability activities to understand existing challenges, inform strategic and creative direction—including user research, user testing and customer journey mapping—to make strategic recommendations that will advance our experiences
• Create wireframes and prototypes, lead user testing exercises and document UX design recommendations
• Contribute to presentations, delivering strategic UX recommendations with confidence and conviction
• Work closely with the technical team to implement UI solutions and ensure the technology executes on the vision and requirements
• Evaluate and identify UX improvements within existing products/platforms and provide design solutions
• Execute in a fast-paced and highly fluid environment while continually striving to iterate on and improve the creative process.

Lead UI/UX Designer

Project Manager

• Serve as the primary liaison between internal teams and external partners to support seamless data exchange and system integration.
• Lead vendor and system onboarding, including certification, documentation, testing coordination, and timeline management.
• Perform detailed data analysis to identify root causes of system or process issues and partner with IT to implement corrective actions.
• Collaborate with leadership to develop and implement process improvements that enhance data quality and operational efficiency.
• Support implementation efforts by delivering training, creating documentation, and guiding teams through new processes.
• Develop and execute project plans, including risk identification, mitigation strategies, communication plans, and milestone tracking.
• Coordinate internal and external resources to meet project goals and timelines.
• Lead special projects and cross‑functional initiatives as assigned.

Project Analyst III

Full-stack Engineer

• Develop through modern Agile development methodologies intuitive, easy-to-use software in collaboration with the development team, project managers, business analysts, UX designers, quality assurance and users across the organization.
• Take ownership of assigned application development tasks.
• Code complex RESTful micro services for new applications and enhancing existing applications.
• Learn and follow best practices for test-driven development and QA automation integration.
• Provide modern and performant solutions for large-scale applications.

Software Engineer – Associate

Pricing Analyst

• Responsible for the setup and maintenance of all customer account information
• Document, review, and enter/update customer account information in LabCorp systems
• Maintain and distribute relevant information in support of customer/test level pricing decisions
• Retrieve, manipulate and understand data from multiple sources
• Operates, understands, and appropriately engages all pricing templates, pricing calculators
• Complete all projects, including any documentation for compliance
• Research, investigate and support resolution of pricing issues arising from customer inquiries
• Prepare and distribute pre-defined documents/files of data

Pricing Specialist

Business Development Rep

• Consistently achieve or exceed sales goals
• Develop and implement territory growth plans and utilize strong consultative sales skills
• Frequent in-person and virtual client visits to promote Labcorp’s product portfolio
• Develop differentiated competitive bid strategies and establishing unique customer partnerships
• Leverage Salesforce.com and other data sources for commercial sales metrics and customer management
• Build and maintain deep relationships with key thought leaders and influential industry leaders in the given geography
• Must be proficient with selling at all levels, including C-Suite
• Positive attitude to drive an encouraging culture in the organization and division
• Attend regional or national sales meetings as needed
• Attend and pass all required product and sales training courses

Precision Medicine Business Development Executive – Pacific Region

Analyst

• Works directly with Segment Science and Marketing management teams to develop an understanding of existing and emerging technologies to provide education, appeals influence and insight pertaining to payer policy for Government and Commercial payers.
• Provide support to include attending Payer meetings with Payor Solutions Account Executives to communicate specific policy concerns and denials trends.
• Regularly monitors payer policy updates and changes such as NCD, LCD and other coverage policies impacting revenue.
• Functions as a liaison between LabCorp Medical Directors and Government and Commercial Payer Medical Directors on issues pertaining to existing payer policies and proposed policy changes impacting reimbursement.
• Will assist the Manager with subject matter expertise for the development of comments on regulatory proposals, written testimony, policy position papers and regulations that affect the company, analyzing public policy, legislative and regulatory proposals, and reporting internally as required.
• Coordinates with the Payer and Policy Relations Team to help develop LabCorp’s policy positions, strategy and tactics, and advocates company positions with regard to new or amended legislation, regulations, or public policy.
• Helps support efforts in defending against risk of Medicare and private sector payer price erosion associated with the Protecting Access to Medicare Act of 2014(PAMA).
• Supports efforts at the state and federal levels as appropriate by developing responses, talking points, strategy on key issues while helping to assure policy consistency across the organization.
• Assists in advocating company positions orally and in writing before, during and after meetings at ACLA (the clinical laboratory trade association), with other trade and professional associations, with laboratory coalitions (e.g., CCLA, PLUGS, AECS, Medicaid Review boards, ICD-10 coalition, CMS Provider Compliance Group), and others.
• Communicates developments and updates on a regular basis through periodic reporting mechanisms and appropriate internal and external communications channels.
• Examines health care trends, monitors implementation of Government Health Care Acts to inform business of implications and identify potential opportunities and/or risk for Medicare, Medicaid, Accountable Care Organizations, and Commercial payers.
• Evaluates laboratory-related state legislation and laws to engage subject matter experts to determine potential impacts and next steps.
• Crafts language based on state laws to assist in appealing claim denials and pursue payer reimbursement.
• Develops and maintains key contacts and relationships with policy makers for Medicare Contractors, Medicaid Payers and Commercial insurers.
• Ability to collaborate with third party groups affected by Medicare, Medicaid, and CLIA regulations that impact lab services.
• Performs other and further duties and responsibilities as shall be assigned by the manager, Director and/or Vice President of Payer Policy.

Senior Payer Policy Analyst

Product Manager

• Collaborate with the Product Manager, UX and engineering teams to translate designs into user stories, adhering to Agile principles and ceremonies.
• Make decisions and/or recommendations for existing and new features, synthesized all data points, develop a proposal aligned with the product strategy.
• Serve as a liaison between business stakeholders and the technical team.
• Act as the main information resource for feature definition and scope-specific requirements.
• Gather business requirements and effectively communicate and document complex user interaction scenarios.
• Engage in frequent communication with business stakeholders for gathering requirements and making recommendations.
• Own/organize documentation of product workflow changes and technical/functional designs needed to support the business and/or customer requirements.