Labcorp

QA Automation Engineer

• Develop AI-driven test agents to automate routine testing tasks such as test case generation, documentation, and scripting.
• Implementing automation frameworks for testing AI models and software components.
• Integrate test automation solutions into existing automation frameworks.
• Design and develop automated test scripts using open-source tools and frameworks.
• Identify, analyze, and document defects in AI models and software applications.
• Collaborate with developers and data scientists to ensure AI algorithms meet quality standards.
• Monitor and troubleshoot AI system performance to improve accuracy and efficiency.
• Integrate security testing into the automation framework to identify vulnerabilities in AI systems.
• Conduct penetration testing to assess security risks in AI-powered applications.
• Ensure compliance with security standards and best practices for AI models and software.
• Stay updated on industry trends and advancements in AI testing methodologies and cybersecurity.

QA Test Automation Developer

Product Designer

• Accurately interpret and translate sponsor protocol requirements into the protocol specific database to generate a Statement of Work for the CLS project.
• Leverage technical, therapeutic area, client, and company specific process knowledge to provide a comprehensive and complete database design.
• Interact with external clients regularly through all duties and responsibilities.
• Liaise with internal departments to understand full company capabilities and assess feasibility of requests to meet client needs related to study design.
• Act as a consultant to advise on study design choices and work with the Global Study Manager (GSM) to highlight risks and budget impacts associated with study design.
• Expand consultancy capability at study program levels.
• Display strong interpersonal and communication skills that will build strong internal and external relationships to ensure high quality study design.
• Coordinate internal processes and communications related to study design (including but not limited to internal feasibility requests, material transfer agreements and supply forecasting) and ensure the eventual follow up is integrated into the database and global monitoring plan.
• Perform quality self-review.
• Ensure that all customer requirements with relation to study design are documented and acted upon.
• Act efficiently in an environment with dynamic timelines and priorities.
• Display appropriate self-organization and ability to manage conflicting priorities.
• Participate in functional meetings (e.g. Continuous Learning Forums (CLFs)) and provide input, keeping processes up to date.
• Comply with our internal Central Lab Global Project Management strategy.
• Manage a portfolio of global and local studies with varying complexities.
• Support a culture of continuous improvement, quality, and productivity.

Study Design Lead

• Accurately interpret and translate sponsor protocol requirements into the protocol specific database to generate a Statement of Work for the CLS project.
• Leverage technical, therapeutic area, client, and company specific process knowledge to provide a comprehensive and complete database design.
• Interact with external clients regularly through all duties and responsibilities.
• Liaise with internal departments to understand full company capabilities and assess feasibility of requests to meet client needs related to study design.
• Act as a consultant to advise on study design choices and work with the Global Study Manager (GSM) to highlight risks and budget impacts associated with study design.
• Expand consultancy capability at study program levels.
• Display strong interpersonal and communication skills that will build strong internal and external relationships to ensure high quality study design.
• Coordinate internal processes and communications related to study design and ensure the eventual follow up is integrated into the database and global monitoring plan.
• Perform quality self-review.
• Ensure that all customer requirements with relation to study design are documented and acted upon.
• Act efficiently in an environment with dynamic timelines and priorities.
• Display appropriate self-organization and ability to manage conflicting priorities.
• Participate in functional meetings and provide input, keeping processes up to date.
• Comply with our internal Central Lab Global Project Management strategy.
• Manage a portfolio of global and local studies with varying complexities.
• Support a culture of continuous improvement, quality, and productivity.

Manager

• Direct the daily operational activities of the laboratory ; both the technical and non-technical operations
• Effectively manage the staffing of the department and monitor the production schedule to ensure adequate coverage and proper use of overtime, and adjust as needed
• Directly supervise, train, and mentor supervisors along with responsibility for all departmental staff
• Ensure the diagnostics laboratory provides market leading service levels, meeting the needs of our clients and corporate service metrics established for TAT
• Resolve client inquiries and operational issues in a timely manner by consulting with the Medical Director, Technical Director, QA, managers, discipline directors, laboratory directors or corporate operations
• Ensure laboratory is compliant with corporate, state and federal regulatory requirements (CAP, CLIA, State, ISO, etc) related to personnel safety and quality of laboratory testing as well as professional conduct
• Assist with developing and implementing laboratory procedures and installation of equipment and methods
• Manage staff including hiring qualified employees, performance management, training and development
• Ensure effective communication with leadership, clients, sales, corporate operations and all departmental staff
• Conduct departmental meetings and ensure appropriate departmental communication
• Investigate deviations from established procedures to ensure effective corrective action
• Maintain technical knowledge in the assigned department(s) for the laboratory testing
• Will provide oversight to additional network locations as needed

Lab Manager

Chief Marketing Officer

• Own the annual customer marketing growth agenda across all Dx customer segments—setting strategy, defining success metrics, and ensuring marketing investments drive measurable audience expansion, adoption, and brand preference across primary care, specialty providers oncology, women’s health, patients, and other high-priority audiences.
• Lead the development and ongoing refinement of a segment-first customer marketing framework.
• Build and maintain deep, AI-enhanced customer personas for each segment.
• Define the end-to-end customer marketing strategy for each Dx segment, aligned to enterprise priorities, commercial needs, and market opportunities.
• Serve as the enterprise voice for customer segment strategy—influencing investment priorities, go-to-market decisions, and long-term growth planning across the diagnostics business.
• Partner with customer segment leaders, portfolio leads, and sales to translate Labcorp’s diagnostics positioning into targeted go-to-market campaigns and messaging tailored to each audience.
• Lead content strategy for the Dx customer marketing function—defining content pillars, editorial direction, and a content roadmap that builds clinical credibility, drives engagement, and supports customers at every stage of their journey.
• Drive consistent, differentiated messaging across all campaigns, channels, and customer touchpoints.
• Champion the use of AI and advanced marketing technology to accelerate every dimension of customer marketing.
• Build a culture of data fluency and AI experimentation across the customer marketing team—setting high expectations for insight-driven decision-making at every level.
• Lead, mentor, and develop a high-performing team of Customer Marketers responsible for executing segment-specific strategies.

Executive Director, Diagnostics Customer Marketing

Associate

• Serve as the primary point of accountability for all day-to-day investigator site support activities.
• Manage and resolve issues related to incoming study samples for assigned projects, ensuring timely and accurate processing.
• Coordinate with Project Managers to ensure the accurate and timely delivery of study supplies to clients.
• Collaborate with specimen management teams across all locations to identify, escalate, and resolve issues.
• Review, communicate, and distribute abnormal test results in accordance with established protocols and PSW designation.
• Partner with cross-functional project teams to troubleshoot and resolve issues related to specimen handling, result reporting, and site compliance.
• Engage with appropriate stakeholders to address challenges related to study setup, reporting processes, and regulatory compliance.
• Maintain and effectively utilize all tracking systems, tools, and databases required to support operational activities.
• Establish, maintain, and ensure the accuracy of study files and documentation in compliance with departmental and regulatory requirements.
• Perform all responsibilities in accordance with standard operating procedures (SOPs), policies, and quality standards.

Clinical Trials Site Support Associate

General

• Build, configure, and launch end-to-end customer journeys using Adobe Journey Optimizer (AJO)
• Configure audience segmentation, triggers, business rules, and dynamic content personalization
• Define omnichannel customer journeys across email, SMS, in-app channels, and more.
• Translate customer, campaign, and business requirements into personalized journey experiences
• Partner with content teams to operationalize modular content and dynamic personalization frameworks
• Design and execute A/B tests, holdouts, and optimization experiments
• Analyze performance data and customer behavior to continuously optimize journeys
• Improve engagement, conversion, and retention metrics through iterative personalization
• Work closely with Adobe Experience Platform (AEP), RT-CDP, CJA and source systems to activate audiences
• Support event frameworks, customer profiles, schemas, and personalization data models
• Collaborate with IT teams to improve data quality and orchestration readiness
• Establish journey orchestration standards, best practices, and governance frameworks
• Continuously identify new personalization use cases and platform capabilities

Senior Specialist – Personalization, Journey Orchestration

Product Manager

• Owns strategy and lifecycle performance for a multi-product line autoimmune portfolio.
• Drives enterprise-level decision-making across investment priorities, roadmap, and growth strategy.
• Influences senior stakeholders across R&D, Medical Affairs, Market Access, and Commercial teams without direct authority.
• Shapes clinical positioning, evidence strategy, and market differentiation across disease states.
• Establishes the vision for the autoimmune portfolio, defining long-term strategy, investment prioritization, and innovation roadmap aligned to enterprise objectives.
• Leads enterprise-wide initiatives that advance portfolio differentiation, clinical value, and commercialization effectiveness.
• Integrates scientific, clinical, regulatory, and market dynamics into cohesive portfolio strategies that inform executive decision-making.
• Owns end-to-end portfolio lifecycle management, including roadmap, forecasting, pricing, and margin optimization across multiple offerings.
• Drives cross-functional alignment at scale, influencing execution across Medical, R&D, Operations, Market Access, and Commercial.
• Applies deep clinical expertise to identify unmet needs and translate them into strategic innovation and market opportunities.
• Develops enterprise-level business cases, including market modeling, investment trade-offs, and long-term value creation.
• Acts as a senior strategic advisor and spokesperson, influencing executive stakeholders and governance forums.
• Identifies and advances strategic partnerships, licensing, or acquisition opportunities to expand capabilities.
• Ensures end-to-end commercialization readiness, including launch excellence, scaling, and integration of new capabilities.
• Partners with Marketing and Medical to elevate thought leadership and clinical authority in autoimmune diagnostics.

Senior Director, Product Management – Autoimmune

Administration

• Serve as the primary point of contact for large national clients within Labcorp Employer Services
• Provide timely and accurate communication and support
• Full account management and coordinating on-site health fairs
• Handle supply orders and collaborate across departments
• Regular correspondence via email and phone as well as support for special projects and reporting

Account Administrator

• Perform blood collections by venipuncture and capillary techniques for all age groups
• Collect specimens for drug screens, paternity tests, alcohol tests etc.
• Perform data entry of patient information in an accurate and timely manner
• Process billing information and collect payments when required
• Prepare all collected specimens for testing and analysis
• Maintain patient and specimen information logs
• Provide superior customer service to all patients
• Administrative and clerical duties as necessary
• Travel to additional sites when needed

Phlebotomist, Float

IT Support

• Design, build, and maintain RESTful web services and modern single-page applications.
• Develop scalable microservices on AWS that support LIMS workflows.
• Write clean, well-tested code following TDD practices.
• Participate in code and design reviews; give and receive constructive feedback.
• Work closely with product, QA, and other engineers in an Agile/Scrum team.
• Help improve coding standards, CI/CD pipelines, and DevOps automation.
• Troubleshoot issues across the stack and support applications through their full lifecycle.
• Communicate progress, trade-offs, and technical decisions clearly to the team.

Senior IT Technician

Senior IT Technical Specialist

Customer Support

• Implementation of CX Journey Designs: Take completed customer journey design outputs (such as journey maps, design concepts, and touchpoint strategies) and lead the execution of those designs across various business functions.
• Work closely with business units to ensure that the customer journey improvements are implemented in a timely and effective manner.
• Ensure clear alignment of the CX strategy with business objectives to drive both customer satisfaction and business outcomes.
• Act as the central point of contact for CX-related initiatives, working to secure resources, assign responsibilities, and drive execution across the business.
• Build and maintain strong relationships with business leaders to advocate for CX priorities and secure buy-in.
• Coordinate across multiple teams to ensure that each department is accountable for its role in the execution of CX initiatives, with clear expectations and deadlines.
• Lead project management activities for CX journey initiatives, including scoping, planning, resourcing, and risk management.
• Create detailed project plans, timelines, and resource allocations, ensuring the successful transition and execution of CX initiatives from design to delivery.
• Develop clear KPIs and success metrics to evaluate the effectiveness of implemented CX improvements (e.g., NPS, CSAT, customer retention, revenue impact, operational efficiencies, etc.).
• Continuously track and measure the impact of journey improvements and report on progress and results to senior leadership and other stakeholders.

Senior Customer Experience Delivery Manager

Account Manager

• Support a diverse portfolio of key accounts account portfolio of clients, which means nurturing and managing the growth, profitability, retention, and satisfaction
• Build and maintain lasting professional relationships with Labcorp | Invitae’s clients
• Partner with Sales in proactive key account management
• Support the account renewal process test utilization by, driving performance, growth, expanding the use of Labcorp | Invitae’s products and services, and maximizing retention
• Support onboarding key accounts and lead generation
• Lead clients through the implementation process, managing timelines and the delivery of key milestones; coordinating internally to ensure successful launches of new/updated products, services, and policies
• Drive the account strategy, planning, and execution by developing strategic account plans that lay out metrics, client goals, and the client journey ensuring success in collaboration with the Team Lead and cross functional teams, as needed
• Create and present quarterly business reviews to deliver to client executives that identify key trends and tell a compelling data-driven story
• Maximize member enrollment utilization and engagement by developing and overseeing client marketing campaigns and new product launches
• Support Labcorp | Invitae’s revenue generation through timely implementations and tracking account health of KPIs, SLAs & PGs, projections, upsells and meeting renewals/revenue targets
• Work collaboratively with cross functional teams including Product, Medical Affairs, CS, Sales, Marketing, Legal, Finance and Engineering
• Develop planning and solutions based on specific challenges involved. May work with employers, brokers, channel partners and health plans in partnership to create strategies and plans

QA Test Automation Developer

Study Design Lead

Study Design Lead

Study Design Lead

Lab Manager

Executive Director, Diagnostics Customer Marketing

Clinical Trials Site Support Associate

Senior Specialist – Personalization, Journey Orchestration

Senior Director, Product Management – Autoimmune

Account Administrator

Phlebotomist, Float

Senior IT Technician

Senior IT Technical Specialist

Senior Customer Experience Delivery Manager

Strategic Account Manager, Client Success