Labcorp

Account Executive

• Educate, instruct and upsell all assigned and newly generated accounts in an assigned territory
• Act as a liaison between the client and the Labcorp operations team in relation to client needs
• Provide ongoing service and problem resolution to customer base
• Ensure customer retention by providing superior customer service
• Recommend solutions that are client focused and persuasive
• Provide account management for client’s day-to-day operations
• Upsell current book of business to increase organic growth
• Work closely with senior sales representatives to grow book of business
• Continuously provide educational material to the client base
• Resolve any customer related issues in a timely manner
• Meet and exceed monthly retention and upsell goals on a regular basis

Key Account Executive

Analyst

• Perform routine procedures including tissue culture, harvesting, slide making and banding, automated karyotyping, reagent preparation, and FISH processing, probing, and scoping.
• Determine the acceptability of specimens for testing according to established criteria
• Perform routine and complex technical procedures and functions according to departmental Standard Operating Procedures
• Monitor, operate and troubleshoot instrumentation to ensure proper functionality
• Demonstrate the ability to make technical decisions regarding testing and problem solving.
• Prepare, test and evaluate new reagents or controls
• Report accurate and timely test results in order to deliver quality patient care
• Perform and document preventive maintenance and quality control procedures
• Identify and replenish testing bench supplies as necessary
• Assist with processing of specimens when needed
• Maintain a safe work environment and wear appropriate personal protective equipment

Cytogenetics Analyst, FISH

Customer Success Manager

• Partner with sales to deliver clinical and technical demonstrations of Labcorp software products and provide ongoing guidance to internal teams and customers.
• Collaborate with sales and other internal stakeholders to define, document and refine clinical workflows, incorporating Labcorp software solutions and other support tools.
• Monitor and analyze client metrics and feedback to identify optimization opportunities and maximize customer success with software and genomic testing solutions.
• Capture, document and communicate client feedback to influence the release of enhancements and bug fixes.
• Partner with Enterprise Project Managers to facilitate implementation/integration projects.
• Lead customer onboarding and training to drive adoption and longterm success.
• Partner with internal customer support and technical support teams to help resolve client escalations and be an active participant in special projects.
• Present relevant client metrics and insights during customer business reviews with key stakeholders.

Clinical Software Success Manager

Program Manager

• Serve as the product manager for the DiNA assistant, leading ongoing development, feature enhancements, prioritization, and governance.
• Own the content and skills roadmap for DiNA, partnering with COEs (Benefits, Talent, Rewards, Employee Relations, People Services, etc.) to bring new topics and capabilities into the assistant.
• Manage day-to-day operations and intake for improvements, ensuring the backlog reflects business priorities.
• Maintain and refine DiNA’s tone, behavior, accuracy, and inclusivity, especially for sensitive HR topics.
• Act as the primary “bridge” between HR functional teams and the HR AI Tech leader, translating employee and manager needs into clear DiNA requirements.
• Coordinate closely with the HR AI Tech team to ensure DiNA roadmap items are aligned with the broader IBM platform roadmap, without duplicating technical ownership.
• Partner with HR Communications to ensure messaging, change management, and updates related to DiNA are effective and well-distributed.
• Oversee all conversation design, content updates, and new skill deployment within DiNA.
• Lead structured governance routines to ensure accuracy, compliance, and global alignment across all DiNA content.
• Monitor DiNA’s performance using dashboards, analytics, and sentiment insights to identify friction, where users “get stuck,” and opportunities for improvement.
• Track ROI and effectiveness, ensuring DiNA reduces manual HR work, decreases ticket volume, and improves employee/leader satisfaction.
• Conduct ongoing testing, validation, and pilot execution for new skills or features.
• Maintain AI governance standards in partnership with Legal, Privacy, Compliance, and the HR AI Tech team.

Senior Program Manager, HR AI Product Experience

Customer Support

• Answer 80+ inbound calls per day from patients, doctor's office or private insurance carriers.
• Initiate payment plans for patients for outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program

RCM Customer Service Support Representative – Patient Customer Service

Human Resources

• Design, lead, and continuously improve the Enterprise-wide talent review and succession planning processes
• Ensure consistent and rigorous talent assessment practices that provide visibility into leadership bench strength, critical roles, and succession risk
• Develop toolkits, playbooks, and facilitate learning experiences (e.g., workshops, training, communities of practice, etc.) to enhance the HRBP community’s talent management capability
• Partner with senior HR Business Partners to ensure outcomes translate into targeted development plans for high-potential and succession candidates
• May be asked to facilitate senior-level talent discussions, synthesizing insights to drive enterprise action plans and leadership development strategies
• Develop the Enterprise leadership pipeline strategy and approach to identifying and cultivating high potential talent (e.g. assessment, on the job experiences, and readiness pathways, etc.)
• Identify enterprise-critical capabilities and talent segments essential to the company’s long-term strategy
• Drive forward-looking initiatives related to future skills, talent forecasting, and organizational capability-building
• Provide thought leadership on emerging trends in talent, workforce planning, talent pipeline development, succession, and internal mobility
• Use data-driven insights and internal/external benchmarking to shape recommendations and guide strategic decisions
• Serve as a strategic advisor to senior HR and business leaders on the development and execution of Talent Management strategies, ensuring alignment with business goals and future-focused workforce requirements
• Lead the development, implementation, and improvement of strategies, frameworks, and philosophies aligned to business objectives
• Consult with senior HR and business leaders on talent strategy, organizational capability, and succession risk mitigation
• Lead a collaborative effort across HR COEs, operations, and business partnering to ensure an integrated talent ecosystem
• Create the conditions for understanding and sustainable change by facilitating complex discussions and applying business insight, talent expertise, consulting and change management principles to address diverse stakeholder needs
• Work with the People Analytics team on talent analytics, and insights that inform strategic talent decisions and pipeline gaps
• Partner with our HR Technology team to leverage Workday and related tools to enable scalable, high-quality talent processes
• Prepare materials, insights, and recommendations for senior leadership

Director, Talent Management

Manager

• Manage daily U.S. domestic cash positioning
• Execute intercompany cash movements
• Monitor cash activity and escalate liquidity risks or anomalies
• Prepare, maintain, and enhance short‑term and mid‑term domestic cash forecasts
• Partner with A/P, Payroll, RCM, FP&A, Accounting, and business teams
• Perform forecast variance analysis and recommend process improvements
• Lead or support Treasury projects such as cash forecasting enhancements and process automation initiatives
• Maintain documentation for Treasury processes and controls

Treasury Manager

• Support daily treasury operations with a focus on merchant services, payment processing, compliance, and cash management.
• Partner closely with internal stakeholders, banking partners, and payment processors to ensure accurate, timely, and compliant treasury activities across the company.
• Contribute to process improvement initiatives and support treasury projects as assigned.
• Assist with onboarding, maintenance, and periodic reviews of merchant accounts and payment processors, serving as a backup resource as needed.
• Support the implementation of new merchant payment methods, processors, and system enhancements.
• Respond to treasury- and merchant-related inquiries, including internal business partner questions and issue escalations.
• Support compliance with payment network rules and requirements (e.g., Visa, Mastercard, ACH).
• Prepare and/or process treasury payments and bank transfers, ensuring accuracy and adherence to banking instructions, country requirements, and internal controls.
• Enter payments into banking systems and monitor electronic payments from intake through bank reconciliation.
• Assist with regulatory and statutory reporting related to payments, cash management, and treasury compliance requirements.
• Execute cash management and merchant services projects, as assigned by treasury leadership.
• Document, maintain, and update cash management and merchant services process flows for the company and all current and future subsidiary platforms.
• Participate in process improvement initiatives to enhance efficiency, accuracy, scalability, and compliance within treasury operations.

Treasury Analyst

• Resolve routine customer requests with products or services via inbound, outbound calls, chats, and emails
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Work in multiple databases to research complex issues and questions
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Customer Service Support Rep

• Works directly with Segment Science and Marketing management teams to develop an understanding of existing and emerging technologies to provide education, appeals influence and insight pertaining to payer policy for Government and Commercial payers.
• Provide support to include attending Payer meetings with Payor Solutions Account Executives to communicate specific policy concerns and denials trends.
• Regularly monitors payer policy updates and changes such as NCD, LCD and other commercial insurance coverage policies impacting reimbursement.
• Functions as a liaison between Labcorp Sales, Medical Directors, and Government and Commercial Payer Medical Directors on issues pertaining to existing payer policies and proposed policy changes impacting reimbursement.
• Will assist the Manager(s) with subject matter expertise for the development of comments on regulatory proposals, written testimony, policy position papers and regulations that affect the company, analyzing public policy, legislative and regulatory proposals, and reporting internally as required.
• Collaborates with Sales and client accounts as a subject matter expert on payer policies and prior authorization requirements.
• Communicates developments and updates on a regular basis through periodic reporting mechanisms and appropriate internal and external communications channels.
• Examines health care trends, monitors implementation of Government Health Care Acts to inform business of implications and identify potential opportunities and/or risk for Medicare, Medicaid, Accountable Care Organizations, and Commercial payers.
• Evaluates laboratory-related state legislation and laws to engage subject matter experts to determine potential impacts and next steps
• Develops and maintains key contacts within Labcorp’s Sales leadership and Payor Solutions leadership to collaboratively address and improve reimbursement for medically necessary testing performed.
• Performs other and further duties and responsibilities as shall be assigned by the manager, Director and/or Vice President of Payer Policy.

Senior Payer Policy Analyst

• Perform analysis of chromosomes, which includes imaging and karyotyping of cytogenetic specimens
• Focus is primarily on constitutional blood cases, with a possibility of prenatal cases
• Analyze chromosomes for count, structural abnormality, and morphology from computer acquired image of a metaphase according to appropriate SOP
• Prepare preliminary report for interpretation by arranging (karyotyping) the different pairs of chromosomes identifying their proper numerical sequence
• Enter analysis information into appropriate computer systems for director interpretation
• Check karyotypes according to departmental and group procedures and protocols prior to director review
• Ensure chromosomes are placed and oriented properly
• Verify patient demographic information
• Verify that karyotype matches written diagnosis
• Ensure karyotypes are appropriate for director review based on test ordered and result
• Remote transfer of electronic images to and from satellite reading labs for analysis
• Perform routine maintenance on laboratory and computer equipment in designated area
• Participate in proficiency testing as required, maintains records that demonstrate that proficiency samples are tested in the same manner as patient samples
• Attend all required meetings and represents laboratory in a professional manner
• Participate in required continuing education activities
• Comply with company policies and procedures
• Perform other duties as required to meet the needs of the department and company

Cytogenetics Analyst

Marketing

• Own and continuously evolve Labcorp OnDemand’s cross-channel optimization and attribution strategy
• Develop understanding of marketing channel interactions from awareness to conversion
• Set direction and success metrics for channel performance
• Manage and enhance attribution frameworks using customer-journey measurement tools
• Analyze channel efficiency, ROI, and funnel dynamics
• Guide channel leads and agency partners with insights and optimization frameworks
• Build and maintain reporting on channel interactions and strategic implications
• Inform budget allocation, growth scenarios, and investment tradeoffs during planning

Marketing Optimization Manager, Consumer Solutions

• Works with Manager and Revenue Cycle Management (RCM) team to understand, communicate and track payer policy and payer directed coding recommendations.
• Manages internal billing system (Xifin) to ensure coding accuracy.
• Maintains precise tracking documents and repository for compliance purposes.
• Acts a liaison to billing system vendor to manage and track requested updates and upgrades.
• Performs detailed analyses to quantify the impact of payer policy and payer directed coding changes and communicates recommendations to RCM team as it relates to these changes.
• Assists RCM team in maintaining the fidelity of the billing system as the source of truth for all related areas, including cost estimates, prior authorizations, and appeals.
• Assists in technical management of the patient cost estimator, including troubleshooting, increasing accuracy and expanding its utility over time.
• Writes, manages and maintains job related standard operating procedures (SOPs).
• Works directly with Segment Science and Marketing management teams to develop an understanding of existing and emerging technologies to provide education, appeals influence and insight pertaining to payer policy for Government and Commercial payers.
• Provide support to include attending Payer meetings with Payor Solutions Account Executives to communicate specific policy concerns and denials trends.
• Regularly monitors payer policy updates and changes such as NCD, LCD and other coverage policies impacting revenue.
• Functions as a liaison between LabCorp Medical Directors and Government and Commercial Payer Medical Directors on issues pertaining to existing payer policies and proposed policy changes impacting reimbursement.
• Will assist the Manager with subject matter expertise for the development of comments on regulatory proposals, written testimony, policy position papers and regulations that affect the company, analyzing public policy, legislative and regulatory proposals, and reporting internally as required.
• Coordinates with the Payer and Policy Relations Team to help develop LabCorp’s policy positions, strategy and tactics, and advocates company positions with regard to new or amended legislation, regulations, or public policy.
• Helps support efforts in defending against risk of Medicare and private sector payer price erosion associated with the Protecting Access to Medicare Act of 2014(PAMA).
• Supports efforts at the state and federal levels as appropriate by developing responses, talking points, strategy on key issues while helping to assure policy consistency across the organization.
• Assists in advocating company positions orally and in writing before, during and after meetings at ACLA (the clinical laboratory trade association), with other trade and professional associations, with laboratory coalitions (e.g., CCLA, PLUGS, AECS, Medicaid Review boards, ICD-10 coalition, CMS Provider Compliance Group), and others.
• Communicates developments and updates on a regular basis through periodic reporting mechanisms and appropriate internal and external communications channels.
• Examines health care trends, monitors implementation of Government Health Care Acts to inform business of implications and identify potential opportunities and/or risk for Medicare, Medicaid, Accountable Care Organizations, and Commercial payers.
• Evaluates laboratory-related state legislation and laws to engage subject matter experts to determine potential impacts and next steps.
• Crafts language based on state laws to assist in appealing claim denials and pursue payer reimbursement.
• Develops and maintains key contacts and relationships with policy makers for Medicare Contractors, Medicaid Payers and Commercial insurers.
• Ability to collaborate with third party groups affected by Medicare, Medicaid, and CLIA regulations that impact lab services.
• Performs other and further duties and responsibilities as shall be assigned by the manager, Director and/or Vice President of Payer Policy.

Senior Payor Policy Analyst

Chief Marketing Officer

• Drive new business and organize an annual book of upsell business, while meeting and exceeding sales growth goals in the assigned territory.
• Achieve long and short-term sales objectives by providing specialty solutions.
• Serve as a subject matter expert and champion of Labcorp's expansive list of testing solutions for customers and prospective clients.
• Create effective customer relationships.
• Make in-person visits to clients on a regular basis to provide ongoing customer support, education on focus products, and market updates for the current customer base using sales analytics and insights.
• Act as a liaison between the client and Labcorp.
• Collaborate, communicate and actively contribute to new business opportunities with Labcorp Clinical Sales counterparts.
• Keep current with the competition's products, service offerings, and activity.
• Stay updated on new products, clinical guidelines, new developments in the industry & research trends.
• Use market data, sales analytics, and insights to make sales decisions and spot new business opportunities.
• Provide updates to senior leadership on key strategic initiatives and new business opportunities.
• Establish and maintain effective working relationships with all company support departments internally.
• Effectively manage travel logistics to maximize sales productivity.
• Attend local and national professional trade shows and events as requested.
• Update all relevant customer account information into Salesforce.com.
• Cold call and build a sales pipeline that will provide ongoing revenue goal achievement.
• Accurately forecast and maintain a sales funnel of new opportunities in line with a 90-day quota.
• Collaborate closely with team members to retain a current book of business.
• Perform in-services, training, and implementation with pertinent personnel and physician staff.

Senior Marketing Executive – Outside Sales

Content Marketing Manager

• Develop compelling stories and content that clearly articulate product value, use cases and customer impact
• Create high-quality presentations, videos, demos and educational materials to support product adoption and internal/external communication
• Translate technical concepts into accessible, audience‑appropriate narratives and visuals
• Collaborate with design, product and leadership partners to understand requirements and build aligned content
• Apply and interpret brand guidelines to ensure consistency across all communication materials
• Use AI-powered content, design and video tools to improve efficiency, creativity and production workflows
• Iterate on content based on feedback from stakeholders, incorporating critique as a natural and valuable part of the creative process
• Maintain a library of reusable content assets and templates that teams can leverage
• Support documentation or training initiatives by producing educational and instructional content as needed