Senior Director, IT Service Delivery

Labcorp

Senior Director overseeing IT project and release delivery for Labcorp’s laboratory and healthcare technology solutions. Managing portfolios, teams, governance, AI-enabled initiatives, and executive reporting.

Posted 8/11/2026full-timeDurham • North Carolina • 🇺🇸 United StatesSenior💰 $175,000 - $225,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT project delivery management, with a strong focus on Agile methodologies, AI-enabled solutions, and cross-functional collaboration. Proficient in project planning, performance tracking, and stakeholder communication to ensure successful project outcomes.

Highest-signal resume keywords

IT Project Delivery ManagementAgile MethodologiesAI-Enabled SolutionsProject Planning and SchedulingStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project DeliveryPerformance TrackingRisk ManagementKPI FrameworksData-Driven ReportingAgile Delivery ManagementChange ControlQuality IndicatorsEffort TrackingAdoption Tracking

Soft Skills

Excellent CommunicationStakeholder ManagementAbility to Manage Multiple Priorities

Tools & Technologies

AI-Powered ToolsProject Intelligence PlatformsDashboarding Tools

Certifications & Qualifications

PMPCAPMCSMSAFe Certification

Industry Keywords

Service DeliveryEnterprise IT GovernanceDigital InitiativesData ReadinessIntegration Complexity

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Oversee and manage Service Delivery Managers in the end-to-end delivery of IT projects and initiatives, ensuring scope, schedule, cost, and quality targets are met
Oversee coordination across Technical, QA, Architecture, and business teams to ensure production readiness
Track project performance through KPIs, sprint metrics, burndown charts, schedule variance, effort tracking, quality indicators, and adoption metrics
Ensure use of AI-powered tools to improve planning accuracy, automate documentation, identify risks, and generate project insights and dashboards
Monitor project progress, adjust project plans as needed, and escalate risks, issues, and dependencies
Prepare and deliver status reports, dashboards, and summaries for stakeholders and executives
Ensure adherence to enterprise IT governance, change control, security, compliance, and AI governance standards
Facilitate post-implementation reviews, lessons learned, and continuous improvement activities
Promote a Service Delivery culture focused on predictability, accountability, and customer adoption outcomes
Collaborate with Enterprise IT departments, business stakeholders, Finance, and vendors to deliver and support business technology solutions

Requirements

What you’ll need

Bachelor's Degree
10 or more years' experience in IT project delivery, Agile delivery management, or related roles, including digital, data, or AI-enabled initiatives
8 or more years' experience managing teams and projects using Agile and traditional project management methodologies
1 or more years' experience supporting delivery of AI-enabled solutions
Awareness of AI lifecycle considerations, including data readiness, model dependencies, integration complexity, and production readiness
Preferred: PMP, CAPM, CSM, or SAFe certification, or progress toward certification
Preferred: 5 or more years' experience with enterprise platform projects, implementations, and enhancements
Preferred: 1 or more years' experience with generative AI, project intelligence platforms, or AI-driven automation tools
Proficiency in project planning, scheduling, risk management, performance tracking, and adoption tracking
Strong proficiency in project delivery, reporting, or productivity workflows
Experience with cross-functional delivery involving engineering, QA, architecture, and data teams
Familiarity with data-driven reporting, KPI frameworks, and dashboarding tools
Excellent communication and stakeholder management across technical and business audiences
Ability to manage multiple priorities in a dynamic environment

Benefits

Comp & perks

Annual bonus under the Labcorp Bonus Plan
Discretionary short- and long-term incentive packages
Medical insurance
Dental insurance
Vision insurance
Life insurance
STD/LTD
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan