Customer Support Services Representative

Labcorp

Remote Customer Service Representative supporting Labcorp’s laboratory services for customers and patients. Handling requests, test-result notifications, records, and HIPAA-compliant CRM administration.

Posted 8/4/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $18 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, attention to detail, and the ability to work independently and collaboratively in a fast-paced environment. Proficient in managing customer inquiries, ensuring HIPAA compliance, and utilizing CRM systems effectively.

Highest-signal resume keywords

Customer Service ExperienceBilingual in SpanishProficient with Microsoft OfficeExperience with Salesforce.comAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceData ManagementHIPAA ComplianceTest Result NotificationIssue ResearchMultitaskingAdministrative SupportCRM MaintenanceLaboratory Information SystemsInbound Customer Qualification

Soft Skills

ProfessionalismStrong Communication SkillsTeam CollaborationFlexibilityProblem-Solving

Tools & Technologies

Microsoft OfficeSalesforce.comLaboratory Information Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer SatisfactionMedical Record ManagementFast-Paced EnvironmentCMS RequirementsRemote Work

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Act as a liaison between Labcorp, the customer base, and patients
Resolve routine customer requests about products or services via inbound calls, outbound calls, or the Internet
Speak with customers courteously, professionally, and according to protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of solutions
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting Labcorp products and services
Research complex issues and questions using multiple databases
Notify clients of test results accurately and promptly
Review test forms for accuracy and report discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

What you’ll need

High School Diploma or GED
3 months or more of customer service experience
Bilingual in Spanish
Proficient with Microsoft Office programs
Experience with Salesforce.com and/or Laboratory Information Systems
Professionalism and strong customer service orientation
Ability to work independently and within a team environment
Attention to detail with ability to prioritize and multitask
Ability to work in a fast-paced production environment and meet established turnaround times
Strong written and verbal communication skills
Ability to handle the physical requirements of the position
Flexibility to work overtime or other shifts depending on business needs
Must be located in the US
Private, HIPAA-compliant workspace
Agree to include home address in case reporting for CMS requirements
Internet speed of at least 100 Mbps
Ability to work remotely in a fast-paced, multi-site environment

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan
Opportunities for growth
Continuous learning
Professional challenges