L-com Global Connectivity

Engineering Manager

• Leads the CAD team by orienting and training employees and developing personal growth opportunities.
• Active involvement in the departmental recruiting and hiring process
• Leads the ECM Team in driving release of documentation and product life maintenance through Engineering Change Management processes and tools
• Drives process improvements and efficiencies across the CAD engineering and Engineering Change Management teams
• Owns the support and operation of all engineering software
• Ensure technology requirements are up to date with the latest tools and software used in the industry
• Collaborates with Product Development to provide the tools needed
• Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing and enforcing systems, policies, and procedures
• Responsible for assigning and monitoring work; gathering resources; establishing productivity standards; implementing new procedures and tracking key performance indicators for both CAD and ECM activities
• Creates reports on team activities, productivity, and progress for both CAD and ECM
• Supports annual / quarterly / monthly goals for new products
• Uses company tools to track and manage work assignments
• Participates in weekly Quality meetings

CAD Engineering Manager

SEO Marketing

• Develop and execute multi-company SEO and search visibility strategies aligned to revenue, traffic, and share-of-voice goals.
• Manage internal and external resources, including contractors, and cross-functional partners, to deliver against SEO and search visibility initiatives.
• Identify gaps in keyword coverage, rankings, and indexed content, and build roadmaps to expand organic search presence.
• Optimize content and site structure to improve visibility across Google, Bing, AI search engines, and emerging generative platforms.
• Partner with eCommerce and development teams to improve site architecture, crawlability, indexation, and technical SEO health.
• Build and manage content optimization plans for category pages, product pages, technical content, blogs, whitepapers and high-intent landing pages.
• Identify opportunities for calculators, guides, FAQs, and other high-value content that drives organic traffic and conversions.
• Monitor performance using Google Search Console, analytics platforms, and SEO tools to track traffic, rankings, and revenue impact.
• Analyze search data to identify growth opportunities and provide clear reporting to marketing and business unit leadership.
• Establish and maintain SEO governance across brands, including taxonomy, internal linking, schema, and content standards.
• Optimize content for AI-driven search experiences, including answer engines and generative search results.
• Stay current on search engine algorithm updates, AI search trends, and industry best practices.
• Support the development of a centralized SEO / Search Visibility Center of Excellence across Infinite Electronics.

SEO/AEO Manager

Product Manager

• Define and execute product vision, strategy, roadmaps, and priorities aligned to organizational goals and customer needs.
• Lead product planning, backlog management, sprint prioritization, and cross-functional delivery activities across digital products and platforms.
• Partner closely with engineering, UX/UI, analytics, business stakeholders, and executive leadership to define scalable solutions that balance customer value, business goals, and technical feasibility.
• Lead customer-centric product development practices including user research, usability testing, customer feedback analysis, behavioral analytics, and continuous optimization.
• Monitor product performance metrics, customer engagement, operational KPIs, and business outcomes to identify opportunities for improvement and innovation.
• Support digital transformation initiatives and evaluate opportunities related to AI-enabled solutions, automation, personalization, analytics, and operational efficiency.
• Develop epics, features, user stories, workflows, requirements, and acceptance criteria to support agile delivery teams.
• Lead and mentor Junior Product Managers while supporting product management best practices, agile methodologies, and collaborative team culture.
• Communicate product vision, priorities, roadmaps, risks, tradeoffs, and business value to stakeholders across business and technology organizations.
• Partner cross-functionally with eCommerce, Marketing, Sales Operations, Customer Care, Infrastructure, and Development teams to support successful product delivery and adoption.
• Drive continuous improvement initiatives focused on customer experience, operational efficiency, agile delivery, and scalable digital product development practices.

Senior Product Manager

Ecommerce

• Develop and execute multi-company CRO and digital experience optimization strategies aligned to revenue, conversion, customer engagement, and business growth goals.
• Build and manage testing and optimization roadmaps focused on improving conversion performance and reducing customer friction across the digital customer journey.
• Analyze customer behavior, funnel performance, behavioral analytics, heatmaps, session recordings, and digital performance metrics to identify optimization opportunities and business insights.
• Lead A/B and multivariate testing initiatives across key digital touchpoints including homepage, category pages, product detail pages (PDPs), cart, checkout, and mobile experiences.
• Partner cross-functionally with eCommerce, Product Management, UX/UI, Development, Marketing, Brand Management, SEO, PPC, and Analytics teams to improve digital customer experiences and support revenue growth initiatives.
• Optimize onsite experiences including navigation, search, filtering, product discovery, merchandising, promotional messaging, product recommendations, and checkout flows.
• Monitor and improve key digital performance metrics including conversion rate, add-to-cart rate, cart abandonment, checkout completion, engagement metrics, average order value (AOV), and revenue per session.
• Develop reporting dashboards and communicate optimization results, customer insights, and business recommendations to leadership and stakeholders.
• Support roadmap prioritization and digital experience enhancements based on customer behavior, analytics, revenue opportunity, and business impact.
• Evaluate opportunities for AI-driven personalization, customer journey optimization, and emerging digital experience technologies.
• Conduct competitor benchmarking and stay current on CRO, UX, personalization, and digital commerce best practices.

CRO, Digital Experience Manager

Manager

• Own the product strategy for the Integra Optics portfolio, with primary emphasis on data center, medical, enterprise, government, and telecommunications.
• Build deep understanding of customer needs, current and future, to ensure product portfolio supports focus on customer partnership to drive success.
• Identify market gaps, customer needs, competitive opportunities, and develop business cases supported by market analysis, pricing strategy, and revenue projections.
• Define and maintain a near-term product roadmap that prioritizes high-impact opportunities across transceivers, fiber-optic cabling, and related connectivity solutions.
• Build a long-term roadmap focused on innovation, value, and driving patents.
• Drive quick-turn product initiatives with suppliers and internal partners to reduce time to market.
• Identify, qualify, and develop supplier relationships that support portfolio growth and supply continuity.
• Develop product requirements and supporting documentation that clearly articulate value, technical needs, and ROI.
• Lead the end-to-end NPI process, including requirements definition, supplier qualification, sample validation, pricing, collateral development, and launch execution.
• Maintain a healthy NPI pipeline and track progress against launch commitments using a disciplined stage-gate approach.
• Monitor industry trends, customer applications, and emerging technologies through direct market engagement, research, and participation in relevant industry events.
• Partner with sales teams to support opportunity development, deliver product training, and strengthen market positioning.
• Build and maintain strong working relationships with suppliers, customers, the product team, and internal stakeholders across the organization.

Product Line Manager – Fiber Optics

Operations

• Define priorities and use cases for ERP enhancements, system requests, and issue management to align with business objectives.
• Establish ownership and documentation standards for SOPs and work instructions, ensuring processes are consistent, accurate, and easily accessible.
• Build and maintain an audit framework to monitor process compliance, data integrity, and operational standards across the organization.
• Support and drive the automation roadmap and change management standards to improve efficiency and scalability in sales operations.
• Enforce data governance policies for customer records, pricing files, and salesperson codes to maintain accuracy and compliance.
• Standardize EDI onboarding and transaction processes to ensure consistent and efficient execution.
• Partner with leadership to govern ERP enhancements, requests, and issue resolution, collaborating with IT and Operations on system and process improvements.
• Maintain, update, and own SOPs, work instructions, and process documentation to support continuous improvement and knowledge sharing.
• Lead EDI onboarding and support ongoing transaction operations to ensure smooth and reliable workflows.
• Conduct regular audits and compliance checks to identify gaps, risks, and opportunities for process optimization.
• Partner with cross-functional teams to implement automation initiatives, maintain operational stability, and drive standardization across the organization.
• Monitor dashboards, performance trends, and operational metrics to proactively address issues and ensure data integrity.

Sales Operations Support Lead

Sales

• Define and implement sales quality frameworks for onshore and offshore teams
• Monitor and optimize quality of sales interactions
• Conduct QA audits and calibrations
• Collect and analyze Voice of the Customer insights
• Develop SOPs and reporting for continuous improvement
• Partner with cross-functional teams to implement improvements
• Ensure adherence to SLAs and KPIs

Sales Quality & Excellence Owner

Communications

• Define Processes and Standards: Establish and maintain enterprise-wide communication frameworks, including cadence, channels, and approval processes.
• Develop and maintain playbooks, training guides, and documentation to ensure consistent knowledge sharing across all business units.
• Change Management: Define and implement change management and rollout standards for planning, communication, and execution of new initiatives, processes, and system updates.
• Training and Enablement: Design, coordinate, and deliver training programs and enablement materials to ensure teams are equipped with the knowledge and skills needed for success.
• Cross-Functional Collaboration: Partner with Operations, Quality, IT, and other stakeholders to ensure readiness for launches, process updates, and organizational changes. Lead alignment and readiness calls to ensure smooth execution.
• Communication Leadership: Deliver clear, timely, and actionable enterprise-wide communications regarding launches, pricing, process changes, and other key updates.
• Adoption and Performance Monitoring: Track adoption metrics, identify gaps, and proactively implement corrective actions to reinforce consistency and alignment across the field.
• Continuous Improvement: Collect feedback from teams and performance data to update playbooks, training, and communications for ongoing improvement.
• Ownership and Accountability: Serve as the single owner of enterprise communications, playbooks, and training standards, ensuring consistent, aligned rollouts across all business units and driving operational alignment.

Sales Communications & Training Owner

• Define, implement, and maintain a standardized performance measurement framework across all business units.
• Establish enterprise-wide KPIs covering service, throughput, quality, and friction points to enable consistent, actionable performance evaluation.
• Build governance processes to ensure data accuracy, consistency, and timely reporting across all teams and business units.
• Partner internally to design and maintain scalable dashboards and reporting standards that provide clear, actionable insights for leaders and stakeholders.
• Analyze trends, identify risks and opportunities, and provide executive-ready insights to guide strategic decision-making.
• Translate performance data into operational improvements and measurable business impact through structured feedback loops.
• Partner with business unit leaders to enable data-informed decisions and drive continuous performance improvement.
• Validate data integrity and continuously refine reporting frameworks, methodologies, and processes for efficiency, accuracy, and clarity.
• Serve as the enterprise-wide owner of performance visibility and insights, ensuring reporting is consistent, accurate, and actionable.
• Proactively anticipate business needs, recommend predictive analytics, and identify emerging trends to optimize sales performance.
• Collaborate cross-functionally to align metrics with organizational goals and support operational excellence initiatives.

Sales Performance & Insights Principal

LLM Engineer

• Design and build production-grade generative AI systems - agentic workflows, multi-step RAG pipelines, and LLM-powered applications integrated with enterprise data and services
• Define and implement reusable engineering patterns for prompt management, workflow versioning, structured outputs, tool orchestration, and rollback across production AI services
• Apply judgment around model selection and routing, token and latency optimization, cost management, and the appropriate boundaries between AI-driven and deterministic application logic
• Continuously evaluate emerging AI models, tools, and architectural approaches, incorporating improvements into existing systems incrementally
• Integrate AI systems with enterprise data sources, internal APIs, and platforms to enable reliable, production-ready workflows
• Own operational outcomes for production AI systems - reliability, latency, throughput, cost efficiency, and scalability targets
• Implement and maintain monitoring, observability, tracing, and alerting frameworks to ensure operational visibility and rapid issue resolution
• Design and maintain CI/CD pipelines for deployment, versioning, and release management of AI services
• Lead production incident response and root cause analysis, driving systemic improvements that reduce recurrence
• Build and maintain automated evaluation pipelines for LLM outputs - prompt regression testing, retrieval quality validation, and failure mode tracking
• Implement human-in-the-loop controls, content guardrails, schema validation, and structured output enforcement to ensure trusted and auditable AI outputs
• Secure AI systems against prompt injection, data leakage, and unauthorized access, aligning with enterprise compliance and security standards
• Own the team's GenAI technical direction - defining and enforcing engineering standards, patterns, and best practices across all GenAI workstreams
• Make and defend architectural decisions with clarity, providing the technical rationale needed for the Manager and stakeholders to align and move forward confidently
• Work closely with the Manager, GenAI Engineering to receive, refine, and execute on scoped GenAI work - contributing technical judgment to prioritization and tradeoff decisions
• Provide hands-on code review and technical guidance to engineers contributing to GenAI workstreams, raising overall quality through direct feedback and demonstration
• Champion an iterative delivery culture - shipping incrementally, incorporating feedback, and improving continuously in a regular production release cadence

Generative AI Engineer

• Manage a team of 7-10 engineers, run delivery cycles, and drive execution quality
• Lead design and hands-on implementation of production-grade generative AI systems - agentic workflows, multi-step RAG pipelines, and LLM-powered applications integrated with enterprise data
• Actively upskill engineers on GenAI concepts, patterns, and practices through pairing, code review, and hands-on demonstration
• Own operational outcomes for production AI systems - reliability, latency, throughput, cost efficiency, and scalability targets
• Collaborate with cross-functional stakeholders to align engineering execution with the broader product data and AI strategy

Manager – Generative AI Engineering

Customer Success Manager

• Provide strategic leadership and operational oversight of the Customer Success Center, Customer Service, and Inside Sales functions, aligning execution with company growth objectives, customer experience strategy, and market positioning.
• Lead, develop, and mentor supervisors and frontline teams, building a strong leadership pipeline while fostering a high-performance culture grounded in accountability, engagement, and continuous improvement.
• Attract, hire, and develop top talent while cultivating a collaborative, customer-focused workplace that supports professional growth, strong morale, and organizational capability.
• Align customer service and inside sales with the full sales lifecycle—from lead support and quoting through order management, conversion, retention, renewal, and expansion—ensuring seamless handoffs and a frictionless customer journey that drives revenue and loyalty.
• Drive revenue growth, customer expansion, and retention by identifying new opportunities within the industrial market and encouraging a proactive, opportunity-focused approach to customer engagement.
• Define, monitor, and optimize key performance metrics including service levels, CSAT, NPS, conversion rates, retention, renewal performance, average order value, pipeline support, and team productivity to ensure teams consistently meet or exceed business objectives.
• Leverage data, analytics, and Voice of the Customer insights to identify trends, uncover growth opportunities, close performance gaps, and inform strategic decisions that improve customer experience and profitability.
• Partner cross-functionally with Sales, Marketing, Engineering, Product, Sales Operations, IT, Procurement, and Business Unit leadership to optimize customer journeys, improve operational alignment, and deliver superior customer outcomes.
• Champion continuous improvement initiatives that scale people, processes, systems, and automation, enhancing operational efficiency and enabling the organization to support multi-brand growth.
• Serve as a visible champion of company culture, values, and customer-centricity while ensuring consistent service delivery, effective escalation management, and resolution of complex customer issues that protect the brand and strengthen customer trust.