Quality Assurance Supervisor

L-com Global Connectivity

Quality Assurance Supervisor overseeing QA team and ensuring compliance with ISO 9001:2015 requirements. Guiding continuous improvement in processes and managing daily quality operations.

Posted 6/18/2026full-timeAlbany • New York • 🇺🇸 United StatesMid-LevelSenior💰 $82,500 - $94,929 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ISO 9001SPC chartsFMEA5-Whyroot cause analysisquality management softwarequality improvement projectsmetrics reportingprocess auditsenvironmental health and safety

Soft Skills

analytical skillsproblem-solving skillswritten communicationverbal communicationorganizational skillsattention to detailleadershipteamworktime managementinfluencing skills

Tools & Technologies

quality toolsReturn Merchandise Authorizations (RMAs)logistics operationselectronic assembly operationstraining programscross functional teamscontinuous improvement processesperformance metricscorrective actionspreventive actions

Industry Keywords

quality culturecontinuous improvementnonconformancebusiness operationscorporate quality goalscustomer relationssafety auditsquality procedureshigh pressure situationspriority management

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Work with the quality team and other organizational departments to create a culture of quality and continuous improvement
Prepare metrics reporting daily, weekly, and monthly operational performance tied to quality
Prepare, schedule, and conduct internal quality, process, and safety audits to assess conformance to ISO 9001 and business requirements
Disseminate processes and training to support determination of nonconformance root cause and implementation of effective corrective/preventive actions
Recommend and implement solutions to issues and improvement opportunities tied to quality and business operations
Plan and execute quality improvement projects that support the company’s annual business plan
Develop and ensure achievement of short and long-term site and corporate quality goals
Interface professionally and effectively with internal and external customers on quality related issues
Ensure the Integra Quality Department is properly staffed and trained
Oversee the daily operation of Return Merchandise Authorizations (RMAs) regarding both customer facing and manufacturer issues.
Manage Software QA Technician testing, reporting and processes to ensure timely deployment of product is achieved.
Perform other related duties and serve on special projects as assigned

Requirements

What you’ll need

Minimum of 5 years’ experience in a quality Supervisor role
Knowledge and minimum 5 years working experience with the ISO 9001 quality management system standard
Ability to work productively in cross functional teams in both leadership and support positions
Thorough knowledge of logistics and electronic assembly operations
Experience and competence in quality tools including SPC charts, FMEA, 5-Why, frequency distribution charts, flowcharts, and root cause analysis techniques
Experience with environmental, health and safety programs
Excellent analytical and problem-solving skills
Excellent written and verbal communication skills
Excellent organizational skills and attention to detail
Experiences in Quality Management Software and Processes
Knowledge and experience in technical aspects of software solution being tested
Experience in training company personnel on quality procedures and requirements
Ability to work under high pressure situations and deadlines
Must be able to simultaneously manage several objectives and reassign priorities as needed
Ability to inspire, motivate and influence diverse teams.

Benefits

Comp & perks

Candidates for the position should be able to perform essential job duties as described above with or without accommodation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.