Keyloop

Technical Account Manager

• Ownership of the relationship and understanding of the strategy
• Own the day to day relationship with the Partner
• Understand, manage and track Partner’s business goals
• Shared ownership of project milestones

Global Account Manager – Technology Partnerships

Software Engineer

• Take self-directed ownership of features and small epics within our Snowflake data platform
• Lead delivery of features and small epics on the Snowflake platform
• Design and implement Snowflake database objects
• Build and maintain ELT pipelines using Boomi, dbt, or SQL-based transformations into Snowflake
• Architect and manage Bronze/Silver/Gold data layers
• Develop and optimise complex SQL
• Implement Snowflake performance best practices
• Own testing strategy for pipeline and model changes
• Coach and support IC1/IC2 developers
• Lead technical design discussions and represent the team in planning meetings
• Coordinate cross-functional data requirements
• Support data quality checks and reconciliation processes
• Manage Snowflake environment configuration
• Contribute to data governance
• Monitor pipeline health and provide production support
• Support UAT cycles with technical recommendations

Snowflake Developer

Consultant

• The Delivery Centre Consultant performs configuration and deployment services for Keyloop Customers based on the requirement.
• Responsible for executing tasks associated with installation of packages/completing the quote work that Keyloop's customers have requested in a timely and professional manner according to planned deadlines with quality.
• To install and configure additional packages as customers purchase it.
• Keep the team leader informed of any obstacles and provide status of completed work.
• Take a customer-centric approach - Solve customers' business problems ensuring they receive the added value of the product.
• Train, advise and support clients as necessary.

Delivery Centre Consultant

Engineer

• Monitor and optimize the performance and security of end-user devices, M365 services, Intune, and Active Directory.
• Develop and maintain documentation for end-user computing and modern workspace environments.
• Implement and manage Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and other M365 applications.
• Utilize Intune for device management, ensuring compliance with security policies and seamless integration with other IT services.
• Manage the deployment infrastructure, configuration management, and maintenance process of Windows and MacOS systems and applications.
• Strong knowledge of Entra Enterprise Applications, Application Registrations and best practice for securing Identity in Entra ID and Active Directory.
• Contribute to the IT Engineering roadmap, and plan and deliver IT projects.
• Collaborate with IT Service team to ensure a seamless user experience across all platforms. Develop and maintain documentation for Windows and MacOS system standards, procedures, and configurations.
• Design, deploy, and manage end-user computing environments, including desktops, laptops, mobile devices, and virtual desktops.
• Provide escalation support for IT Service team for end-user devices, M365 services, Active Directory, and Intune.
• Mentoring and technical development of the IT Service Team.
• Stay up to date with the latest trends and technologies in end-user computing, modern workspace, and identity management.

Modern Workplace Engineer – EntraID, Intune

Data Specialist

• Responsible for the verification and timely and accurate processing of confidential information between various computer applications
• Collaborate closely with Developers, Product Owners, and cross functional stakeholders to resolve data issues
• Drive automation improvements with an automation first mindset
• Ensure all inquiries are passed on correctly and efficiently in the console
• Respond to requests within defined times and review and analyse semi/manual leads to determine the issues
• Escalate issues to leadership when required
• Generate daily QA of assigned reviews and correctly map leads with distribution issues
• Assist in training and coaching teammates
• Maintain CAR, LCV, and Motorbike databases for the UK and global markets

Data Verification Specialist

Product Manager

• Own the team backlog for one product area within our Fusion platform.
• Work with Product Managers, Engineering, UX/UI, and customers to define what we build and ensure it delivers real value.
• Use AI tools to drive efficiency across the product lifecycle.
• Collect and synthesize customer feedback via surveys, Customer Voices, workshops, and interviews.
• Validate requirements with end-users and present upcoming features in forums.
• Define user personas and journey maps.
• Collaborate with Lead Developer, Architect, and UX/UI to balance cost, time, and performance.
• Own PI and Iteration Planning for your team, aligned to short and long-term product vision.
• Develop deep knowledge of your product’s capabilities, limitations, and integrations.
• Build strong relationships with Engineering, UX/UI, Support, and Commercial teams.

Product Owner, IC2

Conversion Rate Optimizer

• Own the CRO's operating rhythm through QBRs and pipeline reviews
• Prepare the CRO for high-stakes interactions
• Track CRO priorities and surface blockers early
• Scan competitive landscape and provide informed insights
• Partner with finance and sales ops to maintain revenue health
• Drive focused interventions across sales execution
• Support design of sales incentives and territory structures
• Help CRO build profile with OEM partners and enterprise customers
• Draft CRO communications and represent in forums
• Advise on AI-driven tooling and automation opportunities

Chief of Staff, CRO

• Lead and motivate a team of support associates
• Drive engagement, accountability, and a customer-first mindset across the team
• Support recruitment and onboarding of new team members
• Develop, implement, and optimise support policies, procedures, and standards

Product Support Manager

Human Resources

• Oversee HR operations, strategy, and execution
• Develop and implement HR strategies
• Manage Employee Relations and oversee case handling
• Provide leadership and guidance on HR policies
• Ensure compliance with local labour laws

Country HR Manager

Full-stack Engineer

• Lead and directly manage a team of 8 engineers across the Data & Integrations domain
• Coach and mentor team members on both technical skills (data engineering, integration patterns, BI)
• Provide clear, constructive input into performance reviews and remuneration decisions
• Develop individual career plans using OKRs; hold regular one-to-ones for ongoing feedback
• Drive delivery using Scrum best practices
• Own and coordinate release planning for team-owned integration and data services
• Maintain quality standards across pipeline design, data modelling, and integration development
• Monitor and continuously improve the stability, security, and performance of Snowflake, MySQL, Boomi, Talend, and Power BI estates

Senior Engineer – Data, Integration, Snowflake

General Counsel

• Lead the day-to-day management of the legal team, including workload allocation, matter triage, prioritisation, and tracking
• Own the UK, Prague, and India operating model, including handoff discipline, escalation rules, and cross-border coordination
• Provide people management for the team, including regular one-to-ones, coaching, performance monitoring, and development
• Act as the first escalation point for the team, resolving matters at the appropriate level and escalating only genuinely strategic matters to the General Counsel
• Own stakeholder service delivery, including response standards, communication discipline, and adherence to agreed service levels
• Build and sustain effective working relationships with business unit leads across Sales, Marketing, Professional Services, Finance, and HR
• Manage and oversee external counsel spend, including instruction, oversight, and cost management
• Drive process improvements, template standardisation, and legal operations discipline
• Execute legal risk controls, identify emerging risks, and escalate them appropriately

Head of Legal

Solutions Engineer

• Accountable for translation of OEM requirements to the organisation
• Work across multiple OEMs to understand their strategy
• Listen to needs and aspirations of OEM stakeholders
• Develop candidate solutions to address customer needs
• Validate requirements and communicate throughout the organisation
• Regularly share updates with the Alliances team
• Work closely with internal teams and OEMs to deploy solutions
• Assess business impact of technical choices
• Provide consistent and clear communication across teams

OEM Business Solution Architect

Brand Manager

• Be accountable for the allocated OEM(s) in all matters pertaining to Keyloop’s relationship with this OEM.
• Be the guardian of Keyloop’s ‘sustainable strategic partnerships’ with the OEM.
• Shape and deliver the communication of Keyloop strategies to the OEM.
• Engage with OEM Senior Management who are able to take more strategic decisions across multiple functional areas.
• In partnership with the OEM identify and develop new mutually beneficial strategic growth initiatives.
• Where appropriate, deliver any (dedicated or virtual) consultancy, research, and development resources (either within or outside of the direct control of this role) that are required to facilitate projects.
• Oversee compliance of Keyloop DMS certification and mandate requirements, working with market teams to drive adoption and resolve escalations.
• Provide consistent and clear communications lines across all interested parties within Keyloop to/from the OEM.
• Work closely with Functional Management to ensure alignment of strategy and operation.
• Effectively collaborate and communicate with the with Go to Market organisations working on the services within their markets.
• Collaborate closely with the Programme and Partner Management team to ensure successful (on time and quality) delivery of projects and partner initiatives.
• Be the conduit for relaying the OEMs strategies and their impact on Keyloop back through the organisation.
• Support the Markets in strategic National Sales Company and Dealer sales situations.
• Communicate (and escalate where necessary) the status of OEM issues to the relevant markets.
• Be an integral part of the OEM’s steering committee and as part of this act as an escalation point of any service / delivery issues and conflicts.
• Communicate (and escalate where necessary) the status of OEM issues to the relevant markets.
• Negotiate on behalf of Keyloop any contracts / certifications / endorsements with the OEM.
• Identify key partners that Keyloop can collaborate with in order to increase the breadth and depth of the service delivery and therefore the relationships.
• Manage the budget, forecasting, Purchase Order cycle – on time and to quality – every time.
• Maintain an accurate pipeline, deliver against forecast, and report commercial performance to senior leadership on a regular cadence.
• Ensure Say = Do.

OEM Brand Director

Support Engineer

• Owning, troubleshooting, diagnosing, and resolving problems to successful closure
• Ensuring timely escalation of issues
• Assisting colleagues and coaching them to expedite case resolution
• Documenting solutions and producing written guidance on resolution steps
• Reporting issues and recommending process improvements
• Identifying training gaps and recommending areas for improvement
• Contributing to case reduction initiatives

Tier 2 Support Analyst – Accounts

Account Manager

• Reporting to the Commercial Director, APAC
• Assume responsibility for the successful sale of the full suite of Keyloop SaaS solutions into the existing client base and new clients in Japan
• Collaborate across multi-function teams
• Demonstrate resilience and be committed to a performance culture
• Work in collaboration with Keyloop's international Product teams, Customer Success and Professional Services team to achieve desired results