Tier 2 Support Analyst – Accounts

Keyloop

Providing excellent support service as a Tier 2 Support Analyst at Keyloop. Troubleshooting and resolving issues while assisting colleagues in a collaborative environment.

Posted 6/4/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Owning, troubleshooting, diagnosing, and resolving problems to successful closure
Ensuring timely escalation of issues
Assisting colleagues and coaching them to expedite case resolution
Documenting solutions and producing written guidance on resolution steps
Reporting issues and recommending process improvements
Identifying training gaps and recommending areas for improvement
Contributing to case reduction initiatives

Requirements

What you’ll need

Outstanding verbal and written communication skills
Ability to communicate quickly and efficiently at all levels across a Global team
Resourceful and well-organized
Excellent analytical and problem-solving skills
Experience in an accounting role
Familiarity with accounting terms and concepts

Benefits

Comp & perks

Collaborate and learn from industry experts
Work with game-changing products and services
Get the training and support you need to try new things, adapt to quick changes and explore different paths
An inclusive work environment
Pay based on performance
Opportunities for growth and development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

verbal communicationwritten communicationanalytical skillsproblem-solving skillsresourcefulnessorganizational skillscoachingcase resolutionprocess improvementtraining gap identification