Keyloop

Support Engineer

• Owning, troubleshooting, diagnosing, and resolving problems to successful closure
• Ensuring timely escalation of issues
• Assisting colleagues and coaching them to expedite case resolution
• Documenting solutions and producing written guidance on resolution steps
• Reporting issues and recommending process improvements
• Identifying training gaps and recommending areas for improvement
• Contributing to case reduction initiatives

Tier 2 Support Analyst – Accounts

Account Manager

• Reporting to the Commercial Director, APAC
• Assume responsibility for the successful sale of the full suite of Keyloop SaaS solutions into the existing client base and new clients in Japan
• Collaborate across multi-function teams
• Demonstrate resilience and be committed to a performance culture
• Work in collaboration with Keyloop's international Product teams, Customer Success and Professional Services team to achieve desired results

Senior Account Manager

Business Intelligence Developer

• Build, manage, and evolve Power BI dashboards that inform operational and commercial decisions.
• Lead the migration of existing Tableau dashboards to Power BI, ensuring like-for-like capability where appropriate and redesigning visualizations.
• Work closely with the data warehouse team and business stakeholders to model data, write DAX, and implement best-practice governance so that reports are performant, trusted, and easy to use.

Power BI Analyst

Product Manager

• Own end-to-end delivery of complex product area and ensure alignment to business objectives and customer outcomes
• Define, refine, and prioritise the product backlog with well-defined user stories and acceptance criteria
• Collaborate with stakeholders across Product, Engineering, Sales, Operations, and Customer Success
• Monitor product performance using data, KPIs, and customer insights to drive continuous improvement
• Work closely with engineering, architecture, and design teams to manage dependencies and delivery trade-offs
• Contribute to product roadmap planning and translate strategy into executable delivery plans
• Act as a Subject Matter Expert (SME) and support mentoring and best practice adoption

Senior Product Owner

• Provision of an excellent support service critical to achievement of Keyloop’s strategic plans
• Owning, troubleshooting, diagnosing and resolving problems to successful closure
• Communicating quickly and efficiently at all levels across a Global team
• Being resourceful and well organised with excellent analytical and problem solving skills
• Effectively coaching and mentoring colleagues for expedited case resolution
• Documenting solutions and producing written guidance on resolution steps and procedures
• Identifying training gaps in knowledge media and recommending areas for improvement

Aftersales Support Analyst

• Sitting within the Operate domain, the Senior BI Analyst will be working on our flagship agentic solution called VEGA.
• Build innovative, data-first BI solutions — with a strong focus on Agentic-AI powered dashboards.
• Work directly with customers (including early adopters) to test, refine, and improve dashboards, leading conversations confidently and independently.
• Partner with Customer Success and Product teams to translate customer needs into meaningful, actionable dashboards.
• Compile, clean, and analyse large data sets to identify trends and unlock insights.
• Build robust and efficient data sources for BI reporting and dashboards.
• Provide recommendations to improve data integration, quality, and usability.
• Communicate progress and risks effectively to stakeholders.

Senior BI Analyst

• Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability.
• Owning and progressing cases through to resolution by utilising available resources and expanding own knowledge.
• Escalating a case in good time.
• Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines.
• Communicating cooperatively with team members, other departments and management to deliver timely resolution of customer issues.
• Documenting solutions and producing written guidance on resolution steps and procedures.
• Self-Motivation & initiative to aid your investigation process and career development.
• Effectively coaching and mentoring colleagues in order to expedite case resolution and enhance the level of knowledge within support.

Tier 1 Autoline Sales Support Analyst – Dutch Speaking

Data Engineer

• Own and evolve Keyloop’s People Data Platform and HR analytics dashboard (Python/Streamlit)
• Design and maintain data architecture (pipelines, schemas, models) across SAP SuccessFactors and other HR systems
• Manage API integrations and data access with core platforms and third-party vendors
• Deliver insights across People Metrics, TA, L&D, and Engagement, partnering with functional leads
• Own BAU reporting, driving accuracy, automation, and self-service adoption
• Ensure GDPR and data compliance, including access controls and auditability
• Build and scale AI-driven HR solutions (LLMs, agentic workflows, document processing, large-scale pipelines)
• Develop production-ready AI use cases (e.g., attrition insights, skills inference, policy Q&A, candidate processing) and evaluate emerging tools
• Act as HR AI SME, enabling adoption through training, playbooks, and self-service frameworks across HR and G&A
• Partner with senior leadership, IT (AWS), and governance forums to shape the People Technology roadmap and responsible AI practices

HR Tech Data Engineer

Security Engineer

• The Cloud Security Engineer is responsible for designing, implementing, and operating security controls that protect Keyloop’s cloud environments and workloads.
• This role ensures cloud services are securely architected, configured, monitored, and continuously improved.
• Works closely with platform, infrastructure, and engineering teams to enable secure cloud adoption.

Cloud Security Engineer

Database Administrator

• Design, configure, and maintain MySQL databases ensuring availability, scalability, and reliability
• Analyze workloads, identify bottlenecks, and tune queries and schemas for performance improvements
• Develop scripts and automation solutions for routine tasks such as backups, deployments, patching, and monitoring
• Implement and support replication, clustering, backup/restore, and DR strategies
• Ensure databases follow security best practices, patching policies, and compliance standards
• Partner with application teams, DevOps, and infrastructure groups to design database solutions supporting business needs
• Contribute to engineering initiatives such as migrations, cloud adoption, database standardization, and tooling improvements

Senior Database Administrator, Postgres/Oracle

Customer Support

• Owning and progressing cases through to resolution
• Communicating effectively with customers and team members
• Documenting solutions and producing written guidance
• Coaching and mentoring colleagues

Support Specialist

Account Executive

• Manage and grow a defined territory of customers
• Own the full sales cycle, drives predictable ARR
• Act as a partner for customers advocating the FUSION ARP strategy
• Build, maintain and execute a territory plan
• Drive adoption of sales best practices
• Maintain accurate forecasting and opportunity management within CRM
• Collaborate cross-functionally with Marketing, Customer Success, Product and Professional Services

Velocity Sales Executive, French Speaking

Billing Specialist

• Provision of an excellent Finance service
• Reports to the Contract & Billing Management Lead as part of the C&BM team
• Support our ‘major accounts’ client base
• Coordination of the End-to-End Contract and Billing support in line with Keyloop policies
• Ensure business partners and clients are operationally supported to deliver the best level of service