iSTA Solutions

Manager

• End-to-end case management for US healthcare clients
• Review clinical documentation for medical necessity and level of care
• Process inpatient and SNF authorizations
• Coordinate authorizations and claims with providers, payers, and patients
• Manage US healthcare claims from submission to resolution, including denials, rejections, and appeals
• Liaise with Medicare, Medicaid, and commercial payers
• Ensure accurate medical billing and coding (ICD-10, CPT)
• Maintain compliant case notes and documentation
• Collaborate with clinical, administrative, and finance teams
• Ensure HIPAA (US) compliance
• Utilize MS Office for reporting and tracking
• Manage high volumes of emails with accuracy and professionalism

Clinical Case Manager – US Healthcare

Procurement

• Review and process purchase requests submitted by healthcare facilities through the internal system, ensuring requests align with approved budgets, availability, and basic purchasing guidelines.
• Flag incomplete, unusual, or non-standard requests and follow established procedures to resolve them.
• Manage tickets for non-catalogue items by gathering information, requesting approvals where required, and assisting with sourcing through approved vendors.
• Track facility equipment rentals, ensuring usage aligns with requirements and coordinating returns when items are no longer needed.
• Process electronic invoices by matching them to purchase orders and identifying discrepancies for follow-up.
• Communicate clearly with facilities and internal stakeholders to resolve routine purchasing or documentation issues.
• Maintain accurate records and ensure all actions are properly documented in the system.

Procurement Administrator – USA Healthcare

Recruitment

• Manage **20–80 active requisitions per month** across multiple healthcare facilities
• Conduct **18–24 screening interviews per day** (15-minute structured interviews)
• Screen candidates against predefined role criteria and make quick, accurate hiring recommendations
• Schedule qualified candidates directly into hiring managers’ calendars
• Maintain a strong and active candidate pipeline at all times
• Re-engage previous applicants when new applicant flow slows
• Follow up with hiring managers regarding interview outcomes and hiring decisions
• Accurately update and manage candidate records within the ATS
• Review and improve job ads to increase candidate flow when needed
• Provide market insight and hiring feedback to leadership (e.g. candidate availability, pay alignment)
• Manage multiple hiring managers and facilities with varying communication styles

Internal Healthcare Recruiter – High-Volume

• Proactively source candidates using job boards, databases, referrals, LinkedIn, and Boolean searches
• Conduct high-volume outbound calls, messages, and follow-ups to engage potential candidates
• Perform initial telephonic screenings to assess availability, interest, experience, and basic suitability
• Build and maintain talent pipelines for current and future hiring needs
• Accurately capture and update candidate information on Workable (ATS)
• Shortlist and hand over qualified candidates to Internal Recruiters
• Meet sourcing activity targets (calls, outreach, pipeline volume)
• Maintain a positive and professional candidate experience at all times
• Provide regular sourcing activity and pipeline updates to the recruitment team

Internal Talent Sourcer

• Source candidates through job boards, databases, ATS platforms, and other sourcing channels
• Review and screen high volumes of applications against defined role criteria
• Conduct initial candidate suitability assessments and shortlisting
• Ensure only qualified candidates are progressed to the next recruitment stage
• Maintain accurate and up-to-date candidate records within the ATS
• Build and maintain a strong, consistent pipeline of healthcare talent
• Communicate professionally with candidates throughout the early recruitment stages
• Support recruiters by delivering pre-vetted, high-quality candidate shortlistss

Talent Sourcer, Healthcare

• Manage the full recruitment lifecycle from job briefing to placement
• Source candidates through job boards, databases, referrals, and proactive outreach
• Conduct high-volume outbound calls to screen and engage candidates
• Interview candidates telephonically and via video platforms (MS Team)
• Assess candidates for cultural fit, role suitability, and client requirements
• Coordinate interviews between candidates and clients
• Maintain accurate and up-to-date candidate records and recruitment trackers (Workable ATS)
• Provide regular recruitment progress updates to management
• Ensure a professional and positive candidate experience throughout the process

Internal Recruiter

Financial Planning and Analysis

• - Assist with general bookkeeping functions using QuickBooks
• - Support monthly, quarterly, and ad-hoc financial reporting
• - Prepare and maintain Excel-based reports, including the use of formulas and pivot tables
• - Assist with reconciliations and data accuracy checks
• - Organize and maintain financial records and documentation
• - Take ownership of assigned tasks and projects, following through to completion
• - Communicate effectively with internal stakeholders regarding finance-related matters

Finance Assistant – QuickBooks

• Receive and review purchase orders submitted by healthcare facilities through the system, ensuring budget compliance, availability (including backorders), appropriateness, and alignment with purchasing trends before processing.
• Manage and resolve tickets for non-catalogue items by communicating with facilities, sourcing required products, obtaining ownership approval, and completing the purchase process.
• Monitor facility equipment rentals by tracking usage, ensuring items are not misused, maintaining rentals at minimum required levels, and coordinating timely returns.
• Process electronic invoices within the system by matching them to purchase orders and syncing with the accounting software; investigate and resolve any discrepancies or mismatches.

Purchasing Coordinator, USA Healthcare

Therapist

• Handle incoming client leads via phone and email and convert them into active clients
• Provide clear, accurate information to families regarding services, processes, and next steps
• Collect, review, and follow up on required onboarding documentation
• Proactively follow up on older or inactive leads to re-engage and onboard clients
• Maintain accurate and up-to-date client records and intake notes
• Ensure a professional, patient, and supportive experience for all families
• Communicate effectively with internal teams to ensure smooth onboarding

Client Intake Coordinator, ABA Therapy

Bookkeeper

• - Accurately enter and review transactions in QuickBooks
• - Reconcile bank, credit card, and other balance sheet accounts on a regular basis
• - Understand how balance sheet and income statement accounts are impacted by transactions
• - Identify when account balances appear incorrect, unusual, or unreasonable
• - Investigate discrepancies by determining where differences originated and why
• - Research long-standing or uncleared transactions and determine appropriate next steps
• - Identify issues such as duplicate, missing, or misposted transactions
• - Use QuickBooks reports, registers, audit trails, and prior periods to research posting questions
• - Propose and implement practical, time-efficient solutions to resolve discrepancies
• - Communicate findings, questions, and resolutions clearly with team members

Accounting & Bookkeeping Specialist

Administrative Assistant

• Downloading, entering, and saving invoices and bills accurately
• Communicating with vendors regarding billing queries and discrepancies
• Responding to customer inquiries via website email and live chat
• Creating and updating basic graphics using **Canva** and **Adobe Illustrator**
• Supporting the online store and customer workflows on **Shopify**
• Assisting with additional administrative tasks as required

Virtual Administrative Assistant, E-commerce – EST Hours

Content Marketing Manager

• - Partner with leadership to develop and refine creative direction, brand messaging, and content strategy
• - Lead the **implementation** of content plans across social media and digital channels
• - Write clear, engaging copy for social posts, campaigns, and digital content (B2B & B2C)
• - Design on-brand graphics for social media, campaigns, and marketing materials
• - Publish and manage content across social platforms, ensuring consistency, quality, and timing
• - Turn high-level ideas into practical creative plans, campaigns, and content calendars
• - Lead regular planning and review sessions with the internal content team
• - Review, refine, and approve content to ensure brand alignment and high standards
• - Collaborate with internal teams to support company initiatives and launches
• - Stay up to date with social media, branding, and digital marketing trends

Marketing & Content Coordinator – Construction Services

Data Entry

• Enter patient demographics, medical histories, diagnoses, medications, and procedures with 100% accuracy
• Review and verify data for errors, inconsistencies, or missing information
• Cross-check entries against source documents and correct discrepancies while following audit and documentation standards
• Adhere strictly to HIPAA and data privacy regulations
• Maintain confidentiality of patient health information
• Collaborate with nurses, physicians, and healthcare staff to clarify documentation

Data Entry Specialist, Healthcare Account

• Set up and maintain OneDrive folders and structured file systems for new clients and internal use
• Create, update, and maintain client and staff profiles within CentralReach
• Coordinate and manage scheduling changes for RBTs and BCBAs
• Perform basic payroll-related tasks, including PTO tracking and updates within payroll systems
• Maintain accurate administrative records and documentation
• Provide general administrative support to the operations and clinical teams as required

Virtual Healthcare Administrative Assistant, ABA Therapy

• **Job Responsibilities:**
• - Review applicants declined for licensed healthcare roles and assess them for alternative non-licensed positions
• - Identify transferable skills, attitude, and overall fit for support roles such as dietary, housekeeping, activities, and similar positions
• - Proactively contact candidates via text, email, and phone to discuss suitable opportunities
• - Conduct screening conversations to assess communication skills, reliability, and character fit
• - Schedule qualified candidates for interviews and ensure a smooth handover to the hiring team
• - Clearly and professionally close out candidates who are not a fit
• - Manage multiple candidate conversations at once while keeping records accurate and up to date