Client Account Manager, ABA Therapy Industry

iSTA Solutions

Client Account Manager overseeing remote working agents for ABA Therapy client accounts. Managing performance, KPIs, and client relations in a fast-paced BPO environment.

Posted 7/8/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage the day-to-day operations of multiple USA client accounts in the ABA Therapy Industry.
Lead, coach and support remote agents to achieve performance, productivity and quality targets.
Monitor attendance, adherence, productivity and KPIs, addressing performance concerns proactively.
Conduct regular one-on-one coaching sessions and performance reviews with assigned agents.
Build strong working relationships with assigned clients and serve as their primary operational contact.
Respond to client enquiries, concerns and operational escalations promptly and professionally.
Work closely with the Client Success Manager to ensure a consistent client experience.
Analyse operational data and identify trends, risks and opportunities for improvement.
Prepare and present weekly and monthly operational performance reports.
Coordinate staffing, scheduling and resource planning to meet client requirements and service level agreements.
Collaborate with Recruitment, HR, IT and Operations teams to ensure smooth onboarding and ongoing support for client accounts.
Drive continuous improvement initiatives that enhance both client satisfaction and operational efficiency.

Requirements

What you’ll need

ABA Therapy Industry experience is a non-negotiable
BPO or Call Centre Operations experience
Highly organised with the ability to manage multiple priorities across several client accounts, in a fast-paced environment
Excellent coaching and problem-solving skills.
Strong understanding of KPIs, SLAs, productivity and performance management.
Confident presenting reports and discussing performance with clients and internal stakeholders.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account iSTA Solutions Website LinkedIn All Job Openings 1001 - 5000 employees 🤝 B2B ⚕️ Healthcare Insurance ☁️ SaaS B2B
Healthcare Insurance
SaaS iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity. Client Account Manager, ABA Therapy Industry 🔥 21 minutes ago 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 😶‍🌫️ Therapist Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage the day-to-day operations of multiple USA client accounts in the ABA Therapy Industry.
Lead, coach and support remote agents to achieve performance, productivity and quality targets.
Monitor attendance, adherence, productivity and KPIs, addressing performance concerns proactively.
Conduct regular one-on-one coaching sessions and performance reviews with assigned agents.
Build strong working relationships with assigned clients and serve as their primary operational contact.
Respond to client enquiries, concerns and operational escalations promptly and professionally.
Work closely with the Client Success Manager to ensure a consistent client experience.
Analyse operational data and identify trends, risks and opportunities for improvement.
Prepare and present weekly and monthly operational performance reports.
Coordinate staffing, scheduling and resource planning to meet client requirements and service level agreements.
Collaborate with Recruitment, HR, IT and Operations teams to ensure smooth onboarding and ongoing support for client accounts.
Drive continuous improvement initiatives that enhance both client satisfaction and operational efficiency. 🎯 Requirements
ABA Therapy Industry experience is a non-negotiable
BPO or Call Centre Operations experience
Highly organised with the ability to manage multiple priorities across several client accounts, in a fast-paced environment
Excellent coaching and problem-solving skills.
Strong understanding of KPIs, SLAs, productivity and performance management.
Confident presenting reports and discussing performance with clients and internal stakeholders. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Intake Specialist – ABA Therapy 🕒 February 25 ReWorks Solutions 201 - 500 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Intake Specialist providing ABA therapy support for families of autistic children. Responding to inquiries, guiding onboarding, and collaborating with clinical teams. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 😶‍🌫️ Therapist View More Therapist Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Performance ManagementData AnalysisResource PlanningSchedulingClient Relationship Management

Soft Skills

Problem-SolvingOrganizational SkillsCommunication Skills