Healthcare Inbound Customer Service Agent

iSTA Solutions

Inbound Customer Service Agent responding to patient enquiries for US healthcare companies while working remotely in South Africa. Requires strong English skills and knowledge of healthcare insurance.

Posted 7/9/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer inbound calls & respond to patient enquiries in a timely and courteous manner.
Verify patient insurance information, personal information and co-payments.
Schedule/Reschedule appointments using the scheduling system.
Provide patients with information on services.
Input & update patient information in the scheduling system with precision and attention to detail.
Maintain accurate and up-to-date records of patient appointments, medical needs and preferences.

Requirements

What you’ll need

Sophisticated with exceptional English communication skills.
Strong work ethic.
A fast learner with strong problem-solving skills.
Critical thinker, particularly when interpreting insurance details and making informed decisions.
Ability to remain calm under pressure.
Ability to display empathy and patience in addressing customer concerns.
Familiar with US Healthcare Insurance (Medicare, Medicaid) will be an added benefit.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account iSTA Solutions Website LinkedIn All Job Openings 1001 - 5000 employees 🤝 B2B ⚕️ Healthcare Insurance ☁️ SaaS B2B
Healthcare Insurance
SaaS iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity. Healthcare Inbound Customer Service Agent 🔥 20 minutes ago 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answer inbound calls & respond to patient enquiries in a timely and courteous manner.
Verify patient insurance information, personal information and co-payments.
Schedule/Reschedule appointments using the scheduling system.
Provide patients with information on services.
Input & update patient information in the scheduling system with precision and attention to detail.
Maintain accurate and up-to-date records of patient appointments, medical needs and preferences. 🎯 Requirements
Sophisticated with exceptional English communication skills.
Strong work ethic.
A fast learner with strong problem-solving skills.
Critical thinker, particularly when interpreting insurance details and making informed decisions.
Ability to remain calm under pressure.
Ability to display empathy and patience in addressing customer concerns.
Familiar with US Healthcare Insurance (Medicare, Medicaid) will be an added benefit. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Success Agent, Customer Support 🔥 18 hours ago The Credit Pros 51 - 200 💸 Finance 💳 Fintech 👥 B2C Website LinkedIn All Job Openings Client Success Agent providing phone-based support to customers in the credit repair industry. Helping resolve account and billing inquiries while achieving client satisfaction KPIs. 🇿🇦 South Africa – Remote 💵 $4 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Agent 🕒 Yesterday Pet Media Group (PMG) 51 - 200 🏪 Marketplace 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings Trust & Safety Customer Service Agent at Pet Media Group responsible for moderating listings and delivering customer support. Engaging with users on Marketplace websites ensuring trust and safety. 🇿🇦 South Africa – Remote 💰 $12M Series A on 2019-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required Customer Service Representative 🕒 Yesterday Limitlessli 51 - 200 ⚕️ Healthcare Insurance 🎯 Recruiter ☁️ SaaS Website LinkedIn All Job Openings Customer Service Representative responsible for building relationships with doctors and managing contract processes. Work remotely with a focus on customer satisfaction in healthcare. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Admin, Customer Service 🕒 Yesterday ReWorks Solutions 201 - 500 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Admin / Customer Service providing exceptional customer service while performing administrative duties remotely. Managing inquiries via phone, email, and chat during US working hours. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Services Representative 🕒 June 22 Remote Recruitment 11 - 50 🎯 Recruiter 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Customer Services Representative assisting customers with inquiries and ensuring positive experiences. Contributing to strong customer relations and company growth in a remote role. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Patient Information InputInsurance VerificationAppointment SchedulingRecord Maintenance

Soft Skills

Strong Work EthicCritical ThinkingCalm Under PressureFast Learner