Patient Engagement Specialist – AI Quality

iSTA Solutions

Patient Engagement Specialist overseeing AI-generated communications for a U.S. healthcare business.

Posted 7/9/2026full-timeRemote • 🇿🇦 South AfricaJuniorWebsite

About the role

Key responsibilities & impact

AI Oversight & Quality Assurance: Monitor AI-generated patient communications across multiple channels; review and adjust conversations for accuracy, quality, tone, and professionalism
Tone & Empathy Optimization: Refine AI responses to be clear, conversational, empathetic, and culturally attuned to a U.S. audience — helping actively shape how the AI communicates, not just checking it
Human Intervention & Escalation: Spot errors, inconsistencies, or complex questions; step in on nuanced conversations, gather context, and route critical details to the right team members
Patient Outreach: Send accurate messages, updates, and routine reminders per established workflows
Documentation & Support: Help create and maintain patient-facing support documentation and materials
Systems & Platform Adaptation: Work across Airtable and the client's proprietary in-house application, which is currently mid-migration — expect to operate across both platforms in the near term before the team moves fully onto the native app
Process Improvement & Reporting: Work with internal teams to spot messaging trends, categorize information, and suggest improvements to AI performance and workflow
Compliance & Service Levels: Keep meticulous records of patient interactions in line with healthcare policy, while meeting SLAs — with quality prioritized over raw speed

Requirements

What you’ll need

6 months–1 year of experience in the U.S. healthcare industry preferred (EHR systems or healthcare admin experience a plus)
Excellent English communication skills, with the ability to handle sensitive and nuanced conversations professionally
Naturally empathetic, highly detail-oriented, organized, and proactive
Computer literate, proficient in Microsoft Office (Outlook and Word; no advanced Excel required)
Proven ability to work independently in a fast-paced remote environment, navigating multiple databases and digital tools

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account iSTA Solutions Website LinkedIn All Job Openings 1001 - 5000 employees 🤝 B2B ⚕️ Healthcare Insurance ☁️ SaaS B2B
Healthcare Insurance
SaaS iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity. Patient Engagement Specialist – AI Quality Job not on LinkedIn 🔥 19 minutes ago 🇿🇦 South Africa – Remote ⏰ Full Time 🟢 Junior 🤖 Artificial Intelligence 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
AI Oversight & Quality Assurance: Monitor AI-generated patient communications across multiple channels; review and adjust conversations for accuracy, quality, tone, and professionalism
Tone & Empathy Optimization: Refine AI responses to be clear, conversational, empathetic, and culturally attuned to a U.S. audience — helping actively shape how the AI communicates, not just checking it
Human Intervention & Escalation: Spot errors, inconsistencies, or complex questions; step in on nuanced conversations, gather context, and route critical details to the right team members
Patient Outreach: Send accurate messages, updates, and routine reminders per established workflows
Documentation & Support: Help create and maintain patient-facing support documentation and materials
Systems & Platform Adaptation: Work across Airtable and the client's proprietary in-house application, which is currently mid-migration — expect to operate across both platforms in the near term before the team moves fully onto the native app
Process Improvement & Reporting: Work with internal teams to spot messaging trends, categorize information, and suggest improvements to AI performance and workflow
Compliance & Service Levels: Keep meticulous records of patient interactions in line with healthcare policy, while meeting SLAs — with quality prioritized over raw speed 🎯 Requirements
6 months–1 year of experience in the U.S. healthcare industry preferred (EHR systems or healthcare admin experience a plus)
Excellent English communication skills, with the ability to handle sensitive and nuanced conversations professionally
Naturally empathetic, highly detail-oriented, organized, and proactive
Computer literate, proficient in Microsoft Office (Outlook and Word; no advanced Excel required)
Proven ability to work independently in a fast-paced remote environment, navigating multiple databases and digital tools Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs AI-Enabled Operations Specialist 🕒 May 28 ELVTR 51 - 200 📚 Education 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings AI-Enabled Operations Specialist supporting ELVTR's online education platform in operations and coordination tasks. Focus on automation and efficiency in project support across teams. 🇿🇦 South Africa – Remote ⏰ Full Time 🟢 Junior 🤖 Artificial Intelligence Operations Coordinator, AI & Automation 🕒 May 28 ELVTR 51 - 200 📚 Education 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings Operations Coordinator supporting AI and automation initiatives at ELVTR. Managing administrative and coordination tasks to enhance production workflows. 🇿🇦 South Africa – Remote ⏰ Full Time 🟢 Junior 🤖 Artificial Intelligence 🚫👨‍🎓 No degree required View More Artificial Intelligence Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

Detail-OrientedOrganizedProactiveEmpathetic