Outbound Sales Team Lead

iSTA Solutions

Outbound Sales Team Lead managing a remote sales team supporting a US-based financial services client. Coaching, motivating, and developing outbound sales agents to achieve performance metrics.

Posted 7/10/2026full-timeRemote • 🇿🇦 South AfricaSeniorWebsite

About the role

Key responsibilities & impact

Lead, coach, and motivate a team of outbound sales agents.
Monitor daily call activity, productivity, and conversion performance.
Conduct regular coaching sessions and performance reviews.
Listen to call recordings and provide actionable feedback.
Ensure agents consistently meet quality and activity standards.
Assist with onboarding and ongoing training of new team members.
Work closely with the U.S. client to communicate performance metrics and operational updates.
Identify coaching opportunities and implement performance improvement plans where required.
Foster a positive, competitive, and results-driven team culture.
Produce reports on team KPIs and conversion metrics.

Requirements

What you’ll need

Minimum 3 years' outbound sales experience.
Minimum 2 years' experience leading or supervising an outbound sales team.
Demonstrated success managing KPIs, coaching agents, and improving performance.
Strong understanding of outbound sales methodologies and objection handling.
Excellent leadership, communication, and organisational skills.
Experience working with CRM platforms and sales reporting.
Comfortable working in a fast-paced, metrics-driven environment.
Previous financial services, lending, insurance, or related industry experience is highly advantageous.

Benefits

Comp & perks

Public Holidays: You will be required to work on both South African and U.S. public holidays. Compensation for South African public holidays will be provided in accordance with the BCEA.
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) is mandatory. A wired Ethernet connection is required. Candidates without a fixed fibre line cannot be considered.
Power Backup: A reliable power backup solution is required to manage load shedding or outages. Candidates without backup power cannot be considered.
Work Environment: Fully remote.
Competitive basic salary plus an attractive commission structure.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KPI TrackingPerformance ImprovementSales MethodologiesObjection HandlingSales Reporting

Soft Skills

LeadershipCommunicationOrganisational Skills