Customer Service Agent – US Healthcare, After Hours

iSTA Solutions

Customer Service Representative providing after-hours support to clients in healthcare. Handling incoming calls and resolving queries with professionalism and efficiency.

Posted 7/3/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer incoming after-hours calls professionally and efficiently.
Resolve client and caregiver queries within the scope of after-hours support.
Respond promptly to messages received through the company's texting platform.
Notify clients of caregiver call-outs and coordinate replacement caregivers when required.
Confirm caregiver schedules 1–2 hours before the start of each shift.
Conduct initial intake calls for prospective clients interested in services.
Accurately document all interactions and update caregiver schedules within the system.
Assist with administrative projects and other after-hours support tasks as needed.

Requirements

What you’ll need

Fluent in English with **clear, professional communication skills**.
Excellent customer service experience.
Strong multitasking and organisational skills.
Comfortable working independently with minimal supervision.
Intelligent, resourceful, and able to solve problems effectively.
Compassionate, dependable, and highly responsible.
Ambitious with a strong work ethic.
Flexible and adaptable to changing schedules and operational requirements.
Excellent computer and telephone skills.
**Advantageous**
- Previous staffing, scheduling, or healthcare industry experience.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account iSTA Solutions Website LinkedIn All Job Openings 1001 - 5000 employees 🤝 B2B ⚕️ Healthcare Insurance ☁️ SaaS B2B
Healthcare Insurance
SaaS iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity. Customer Service Agent – US Healthcare, After Hours 🔥 21 minutes ago 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answer incoming after-hours calls professionally and efficiently.
Resolve client and caregiver queries within the scope of after-hours support.
Respond promptly to messages received through the company's texting platform.
Notify clients of caregiver call-outs and coordinate replacement caregivers when required.
Confirm caregiver schedules 1–2 hours before the start of each shift.
Conduct initial intake calls for prospective clients interested in services.
Accurately document all interactions and update caregiver schedules within the system.
Assist with administrative projects and other after-hours support tasks as needed. 🎯 Requirements
Fluent in English with **clear, professional communication skills**.
Excellent customer service experience.
Strong multitasking and organisational skills.
Comfortable working independently with minimal supervision.
Intelligent, resourceful, and able to solve problems effectively.
Compassionate, dependable, and highly responsible.
Ambitious with a strong work ethic.
Flexible and adaptable to changing schedules and operational requirements.
Excellent computer and telephone skills.
**Advantageous**
- Previous staffing, scheduling, or healthcare industry experience. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Services Representative 🕒 June 22 Remote Recruitment 11 - 50 🎯 Recruiter 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Customer Services Representative assisting customers with inquiries and ensuring positive experiences. Contributing to strong customer relations and company growth in a remote role. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support Agent 🕒 June 22 Remote Recruitment 11 - 50 🎯 Recruiter 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Customer Support Agent handling queries via email, chat, and phone for South African customers. Resolving issues and supporting a remote team culture for seamless customer service. 🇿🇦 South Africa – Remote 💵 R25k - R35k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support Specialist 🕒 June 16 Remote Recruitment 11 - 50 🎯 Recruiter 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Customer Support Specialist providing remote assistance to UK customers via email, chat, and phone. Addressing customer inquiries and resolving issues effectively while working fully from South Africa. 🇿🇦 South Africa – Remote 💵 R15k - R18k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support German-Speaking Customer Service Agent 🕒 June 11 GLOBALTALENT 51 - 200 🎯 Recruiter 👥 HR Tech 🤖 Artificial Intelligence Website LinkedIn All Job Openings German-speaking customer service agent role for a fast-growing European wellness brand. Handling customer inquiries in German with strong emphasis on quality and professionalism. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required Executive Assistant – Customer Experience Specialist 🕒 May 22 Assist World 51 - 200 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Executive Assistant & Customer Experience Specialist supporting founder of semi-luxury e-commerce brand. Managing customer experiences and email communications efficiently. 🇿🇦 South Africa – Remote 💵 $1k - $1.2k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Caregiver SchedulingDocumentation SkillsIntake CallsAdministrative Support

Soft Skills

Professional CommunicationOrganisational SkillsDependabilityFlexibilityResourcefulness