Iron Mountain

Sales

• Execute Commercial Pricing and Quoting – Create simple price models, generate accurate quotes, and develop tactical reports to ensure all sales opportunities reflect current commercial standards and client requirements.
• Manage Opportunity Data and Research – Extract and analyze data from Salesforce.com and Business Intelligence (BI) systems to provide critical insights into inventory, contracts, and price lists for the internal sales teams.
• Ensure Process Integrity and Compliance – Maintain strict adherence to Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) while completing essential Request for Information (RFI) and Quality Assurance (QA) documentation.

Sales Support, Bilingual

Operations

• Own end-to-end performance of Federal Civilian digital operations, ensuring delivery against customer KPIs for quality, timeliness, safety, and security; diagnose root causes of issues and lead effective remediation across regions.
• Provide hands-on leadership to regional Directors, reviewing production results, capacity, workflows, and resource allocation; enforce accountability for performance, compliance, and continuous improvement.
• Serve as the primary operational liaison with IT, Commercial, Sales, and Customer Service teams; act as the operational expert in customer escalations, renewals, and pursuit of new business opportunities.
• Lead financial planning, forecasting, budgeting, and P&L management for the Civilian market; develop and execute gap plans, manage operating and capex budgets, and ensure customer engagements deliver expected financial results.
• Drive multi-year growth strategy and operational roadmap, including profitability targets, transformational initiatives, capacity planning, and a five-year real estate strategy aligned with market demand.
• Partner with sales and account teams to drive revenue growth, pricing strategy, deal structuring, and contract approvals; support key account renewals, acquisitions, and timely implementation of solutions while ensuring SLA compliance.
• Build and sustain a high-performance, inclusive culture focused on safety, innovation, and values; develop talent through coaching, succession planning, organizational design, and leadership development in partnership with HR.

Senior Director, Digital Operations

Events

• Data informed, Design, implement, and own the strategic plan to streamline art fair shipping and logistics on a global scale, focusing on end-to-end efficiency and scalability.
• Implement operational standards, service models, estimates, and pricing for all fair-related services to ensure consistency, clarity, and profitability across different geographies and client tiers.
• Direct strategies to optimize the use of existing hubs, warehouses, and global networks for art fair shipping, promoting Crozier-2-Crozier shipping around fairs to capitalize on efficiencies and provide tailored, economical client services.
• Strategically lead initiatives to strengthen Eurasia & North America’s market share in the fairs segment, optimizing the use of local services, shuttle networks, and warehouses, with a core focus on the growth potential in the United States.
• Identify and articulate clear business development opportunities and competitive advantages, compelling reasons for clients to choose the organization for art fair shipping and drive targeted acquisition of major event contracts and high-volume exhibitors.
• Own the renewal and growth strategies for major fair organizers and work across client teams with key exhibitor accounts, ensuring continuous, measured growth and proactively matching art fair services with client needs across the organization.
• Work collaboratively across Sales, Operations, and Finance to align resources, overcome execution roadblocks, leading the budgets and reporting, and tie fair business to and from major global hubs.
• Maintain specialized expertise in international customs clearance, temporary import regulations, and security protocols necessary for temporary, high-visibility event settings.

Head of Global Art Fairs & Events

Architect

• Develop and evolve a platform strategy, aligned to and prioritized by business objectives
• Develop and communicate measurements of platform progress and business impact
• Translate business requirements into technical requirements that technical team members include in the project design and delivery
• Drive the overall technical design and end-to-end platform design for assigned initiatives
• Support application teams as they design and implement solutions which center on the consumption of the platform
• Document and share platform technical best practices and insights
• Partner with enterprise and technology architects to identify and enable the top strategic technologies/platforms that will help shape the organization’s technology footprint to support cross-enterprise business requirements
• Drives cross-domain initiatives that are supported by end-to-end design, applies digital standards to project platform architecture, and drives technical strategy and architectural tradeoff discussions

Principal Architect

Recruitment

• Execute Strategic Sourcing and Market Intelligence: Design and implement global research strategies using advanced Boolean strings and LinkedIn Recruiter to map competitor organizations and identify high-quality, passive executive talent.
• Partner with Senior Stakeholders: Collaborate closely with Hiring Executives and Human Resources Business Partners to translate complex business needs into actionable search strategies and diverse candidate slates.
• Manage the Executive Candidate Lifecycle: Lead specific executive searches independently while ensuring a premium, high-touch experience for prospects from initial outreach through to qualification and offer negotiation.

Principal Talent Acquisition Partner, Global Executive Search

Manager

• Drive pipeline development and sales revenue for Secure IT Asset Disposition solutions
• Collaborate with internal commercial account managers and strategic business partners
• Ensure compliance with data privacy, security, and sustainability regulations

Solutions Development Manager

Client Partner

• Develops and executes business plan to create incremental pipeline through Partnership vehicles, identifies opportunities with Iron Mountain and Partners through Account Strategy and GTM activity.
• Develop and maintain exceptional client relationships that cross many verticals, including Financial Services, Healthcare and Life Sciences, Manufacturing, and Public Sector
• Build, leverage and communicate Iron Mountain Partnership benefits to key stakeholders within Iron Mountain, focus on the strategic nature of the relationship to build long-term value and sustainable success for both Iron Mountain and Partners.
• Direct and influence lead generation activities to generate pipeline, align with Sales teams on GTM plays to ensure alignment on goals by providing updated business plan(s) and sharing of best practices across regions.
• Develops and manages joint Inside/Field Sales processes with the Iron Mountain and Partner sales teams, collaborates with Iron Mountain and Partner teams to organize joint sales calls.
• Collaborates with Iron Mountain and Partner Sales Organizations in support of sales campaigns, proposals and closure.
• Drives team mindshare through regular communication (win stories etc.) and relationship cadence.
• Enable sales teams (Iron Mountain and Partner) on GTM plays by providing both teams with the relevant knowledge in terms of sales, presales and technical knowledge to effectively grow recurring SaaS revenue.
• Provides forecasting and account opportunity visibility into Iron Mountain SFDC tracking pipeline action/priorities on a regular basis with stakeholders.
• Works closely with the Product Marketing, Presales and Product Management teams to develop structured marketing and enablement plans as part of the overall business plans for execution.
• Manage Iron Mountain / Partner engagement escalations and conflicts

Partner Development Manager – Co Sell

Risk

• Drive business growth by identifying new revenue opportunities and delivering value-added proposals that address complex client information governance challenges.
• Build and maintain sustainable executive relationships by leading high-quality project delivery, ensuring all engagements meet profitability and schedule targets.
• Lead practice development by mentoring junior consultants and contributing to industry thought leadership through speaking engagements and trade publications.

Principal Information Governance Advisor

Account Executive

• Identify, engage and build relationships with hospitals
• Drive end-to-end of Digital SaaS solutions from lead generation to deal closures
• Partner closely with Solution Architects, Product Development, and Operations teams
• Maintain a robust Pipeline and achieve quarterly and annual revenue targets
• Manage the end-to-end sales cycle and ensure compliance

Account Executive – Hospital Vertical

Customer Success Manager

• Drive Strategic Account Growth: Proactively identify "wake-up" opportunities in low-utilization accounts by assessing customer needs and positioning Iron Mountain’s total suite of Information Management solutions to increase revenue and market share.
• Execute Complex Contract Lifecycles: Lead the renewal and Request for Proposal process by negotiating pricing and Service Level Agreements, managing contract compliance escalations, and conducting deep-dive research to prepare for high-stakes negotiations.
• Champion the Customer Experience: Act as a senior relationship lead to resolve complex service or billing escalations and conduct Quarterly Business Reviews that align Iron Mountain’s emerging industry trends with the customer’s business objectives.

Data Entry

• Conduct meticulous cross-referencing of document contents within each box of deeds against established manifests.
• Perform essential data entry tasks and sign-off procedures to accurately track and reconcile document status.
• Diligently track and report any discrepancies, missing documents, or data errors, escalating issues to supervisors promptly.
• Provide constructive feedback on document preparation and workflow processes to leadership.
• Perform light manual handling tasks, moving and organising boxes of deeds within the records facility, and collaborate effectively with scanning and warehouse operations teams.

Records & Data Entry Administrator

Project Manager

• Lead Strategic AI Implementation: Oversee the end-to-end launch of the Paradox solution, defining how the AI will overlay and interact with Workday.
• Optimize End-to-End Recruiting Processes: Utilize your deep functional knowledge of recruiting to act as a bridge between technical teams and business users.
• Drive Agile Project Execution: Create and manage dynamic project plans using Agile, Lean, or Design Thinking methodologies.
• Champion Change & Stakeholder Alignment: Drive enablement and change management strategies to ensure high user adoption.

Talent Acquisition Project Manager, AI Paradox

Solutions Engineer

• Lead technical solution design by scoping and architecting digital portfolios, including the creation of architectural diagrams, Statements of Work (SOW), and ROI modeling.
• Collaborate with sales teams and C-level stakeholders to identify customer challenges, provide technical demonstrations, and advance deal cycles through value-based positioning.
• Ensure technical governance and quality by overseeing Pilot/Proof of Concept (POC) development and maintaining high standards for solution configuration and industry compliance.

Senior Solutions Architect

Controller

• Follow-on support with finance to ensure alignment of project forecast with current funding and billings to clients
• Contribute as SME to the development of governance, processes, and training materials.
• Identify and evaluate potential changes and review of contractor invoices
• Examine requests for budget revisions, recommend approval or denial and draft correspondence
• Support the change control process, establishing the necessary forms, logs and expediting methods
• Attend and assist in effective financial project reviews
• Assist with month end and yearly close out activities
• Help to oversee the cost control systems i.e., Oracle, Tririga, Excel and Google Live Sheets
• Contribute as SME to the development of governance, processes, and training materials.
• Perform assignments that are usually broad in nature and require initiative, judgment and creativity
• Create and manage a cost and commercial management process, deliver and train with the Project Controls Manager
• Support Project Controls Managers to ensure full change control processes are in place to ensure full management control exists to deliver projects within approved or forecasted parameters
• Flag any risks, potential changes or actual changes in a timely, transparent and accurate way
• Implement periodic reviews of processes and recommend improvements

Commercial Project Controller

Public Relations

• Drive corporate PR strategy and earned media: Develop and activate compelling media narratives.
• Enhance executive visibility and thought leadership: Partner across Corporate Communications to build media engagement plans.
• Strengthen owned media and employee advocacy: Improve the quality and volume of content across owned channels.
• Lead PR governance and crisis communications: Ensure efficient PR governance processes.
• Support integrated, enterprise-wide communications: Contribute to major corporate campaigns.
• Measure impact and provide leadership support: Track and report on PR and media effectiveness.