Operations Field Support Manager

Iron Mountain

Operations Field Support Manager leading digital solution processes and stakeholder collaboration for Iron Mountain. Ensuring compliance, optimizing workflows, and managing project deployments.

Posted 6/12/2026full-timeDallas • New Jersey, Texas • 🇺🇸 United StatesSeniorLead💰 $140,000 per yearWebsite

About the role

Key responsibilities & impact

Manage end-to-end digital solution processes, standardizing regional job tracking, mastering complex billing frameworks, and collaborating with global production teams to maximize processing efficiency
Partner closely with internal execution teams, external clients, and executive leadership (up to VP level) to secure project resources, deliver comprehensive training programs, and resolve high-level portfolio risks
Maintain strict compliance with organizational standards, Statement of Work (SOW) guidelines, and business continuity/disaster recovery plans across all local and remote operating environments
Travel extensively to multiple sites to lead short-term project deployments and optimize workflows.

Requirements

What you’ll need

10+ years of senior-level experience in operations management
Proven experience in Business Continuity Planning (BCP), SketchUp (SKP), and Disaster Recovery (DR) strategies
Strong track record of managing end-to-end processes, from initial concept through to final execution
Strong knowledge of digital imaging platforms, workflow automation tools, and basic profit-and-loss (P&L) concepts to track financial and operational performance
Proven ability in stakeholder management, conflict resolution, and adapting to high-pressure, fast-paced environments
US Citizenship status and the ability to obtain a Public Trust/DOD Clearance.

Benefits

Comp & perks

Paid time off / holidays to support a healthy work-life balance
Opportunities for continuous learning and professional growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementBusiness Continuity PlanningDisaster Recoveryworkflow automationdigital imaging platformsprofit-and-loss conceptsproject managementbilling frameworksrisk managementtraining program development

Soft Skills

stakeholder managementconflict resolutionadaptabilityleadershipcommunicationcollaborationproblem-solvingorganizational skillstime managementteamwork

Certifications

Public Trust ClearanceDOD Clearance