INVICTA SOFTWARE

Customer Support

• Provide first-level technical support via phone, email, or in-person for hardware, software, and connectivity issues.
• Install, configure, and maintain desktop and laptop computers, including operating systems and applications.
• Troubleshoot and resolve issues related to printers, scanners, and other peripheral devices.
• Assist with user account management, including password resets and access permissions.
• Document incidents and resolutions accurately in the ticketing system.
• Coordinate with vendors and escalate complex issues to higher-level IT staff when necessary.
• Support IT initiatives such as hardware rollouts, software upgrades, and security compliance.
• Maintain an up-to-date knowledge base and contribute to continuous improvement of support procedures.

Desktop Support Specialist

Receptionist

• Serve as the primary liaison between Invicta Software and its clients, vendors, and internal teams.
• Manage inbound communications efficiently and professionally.
• Provide administrative support to ensure smooth daily operations.
• Maintain a welcoming and organized virtual front desk environment.
• Answer and route incoming calls promptly and courteously using virtual phone systems.
• Respond to emails and online inquiries with professionalism and accuracy.
• Schedule appointments, meetings, and coordinate calendars for team members as needed.
• Maintain and update contact lists and client information databases.
• Assist with general administrative tasks such as data entry, document management, and correspondence.
• Collaborate with various departments to support internal communication flow.
• Handle occasional ad-hoc tasks to support company operations remotely.

Assistant

• Manage and organize incoming and outgoing emails to maintain efficient communication flow.
• Support internal teams by drafting, proofreading, and sending email communications.
• Maintain email records and assist in monitoring email campaigns and responses.
• Monitor and manage the company’s general email inboxes, ensuring timely responses and appropriate routing.
• Draft, edit, and format emails for various departments, ensuring clarity and professionalism.
• Coordinate with team members to gather information needed for email communications.
• Assist in scheduling and sending email campaigns using email marketing platforms.
• Maintain accurate records of email correspondence and track follow-ups.
• Identify and flag urgent or sensitive emails for prompt attention.
• Ensure compliance with company policies and data privacy regulations in all email communications.
• Support the IT team with basic troubleshooting of email-related issues when necessary.

Email Assistant

Payroll

• Support the payroll process by preparing and verifying employee data.
• Ensure compliance with payroll policies, tax laws, and regulatory requirements.
• Assist in maintaining accurate payroll records and documentation.
• Respond promptly to payroll-related inquiries from employees and management.
• Process payroll data including hours worked, overtime, bonuses, and deductions.
• Verify and reconcile payroll information to ensure accuracy before submission.
• Maintain and update employee payroll records in the payroll system.
• Assist with payroll audits and prepare reports as needed.
• Coordinate with HR to track employee leave, benefits, and changes affecting payroll.
• Support month-end and year-end payroll closing activities.
• Handle confidential information with discretion and professionalism.

Payroll Assistant

• Provide prompt, accurate, and professional responses to customer inquiries via live chat.
• Assist customers with product information, technical support, and issue resolution.
• Maintain a positive and helpful tone to foster strong customer relationships.
• Collaborate with internal teams to escalate and resolve complex issues.
• Contribute to continuous improvement by providing feedback on common customer concerns and chat processes.
• Monitor multiple chat conversations simultaneously while maintaining attention to detail.

Live Chat Assistant

General

• Accurately enter and process records orders into the company’s system in a timely manner.
• Verify order details for completeness and accuracy before submission.
• Coordinate with internal departments to resolve discrepancies or missing information.
• Maintain up-to-date records and documentation related to order entry activities.
• Respond professionally to client inquiries regarding order status and updates.
• Assist in identifying process improvements to enhance order entry efficiency.
• Adhere to company policies and data privacy regulations at all times.
• Support the team with additional administrative tasks as needed.

Records Order Entry Specialist

• Manage and maintain calendars for multiple team members, including meetings, deadlines, and events.
• Coordinate scheduling requests from clients, vendors, and internal staff, ensuring availability and conflict resolution.
• Communicate schedule changes promptly and clearly to all relevant parties.
• Assist with organizing virtual meetings and conference calls, including sending reminders and preparing necessary materials.
• Track and document scheduling data to identify trends and improve planning processes.
• Collaborate with cross-functional teams to support project milestones and deadlines.
• Utilize scheduling software and tools to streamline calendar management and reporting.

Scheduling Specialist

Data Entry

• Accurately convert data from PDF files into Excel spreadsheets.
• Ensure data consistency, completeness, and quality throughout the entry process.
• Collaborate with team members to meet project deadlines and data requirements.
• Review and analyze PDF documents to extract relevant data.
• Enter data into Excel with high accuracy and attention to detail.
• Validate and cross-check entered data for errors or inconsistencies.
• Maintain organized records of processed files and data sets.
• Communicate effectively with supervisors and team members regarding progress and challenges.
• Assist in identifying opportunities to improve data entry processes and tools.

Data Entry Specialist, PDF to Excel

• Deliver prompt, accurate, and friendly support via chat to enhance customer experience.
• Assist customers with product-related questions, troubleshooting, and issue resolution.
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Maintain detailed records of customer interactions and feedback to support continuous improvement.
• Respond to customer inquiries through live chat in a professional and courteous manner.
• Diagnose and troubleshoot technical issues related to Invicta Software products.
• Provide clear and concise information on product features, updates, and policies.
• Identify opportunities to upsell or cross-sell based on customer needs.
• Document all interactions accurately in the customer support system.
• Collaborate with product and engineering teams to relay customer feedback and improve service quality.
• Stay up to date with product knowledge, company policies, and industry trends.

Chat Support Associate

• Accurately process incoming emails and extract relevant data for entry into company systems.
• Maintain data integrity and ensure timely updates to databases and records.
• Support cross-functional teams by managing email workflows and related administrative tasks.
• Review and process large volumes of emails, extracting required information efficiently and accurately.
• Enter data into internal databases, spreadsheets, or software platforms following company guidelines.
• Verify data accuracy and resolve discrepancies as they arise.
• Maintain organized records of processed emails and data entries for audit and reporting purposes.
• Collaborate with team members to ensure smooth workflow and timely completion of tasks.
• Identify process improvements and communicate suggestions to management.
• Adhere to company policies regarding data privacy and confidentiality.

Data Entry, Email Processor

• Ensure accurate and timely entry of data into company databases and systems.
• Maintain data integrity by verifying and cross-checking information.
• Support internal teams by providing reliable data records and reports.
• Enter data from various sources into computer databases with speed and accuracy.
• Review and verify data for completeness and correctness before entry.
• Update and maintain data files and records according to company standards.
• Identify and resolve any discrepancies or errors in data.
• Collaborate with team members to streamline data entry processes.
• Generate reports and summaries as requested by management.
• Maintain confidentiality and security of sensitive information.

Data Entry Operator

• Provide prompt, accurate, and courteous support to customers via email and live chat channels.
• Resolve inquiries, troubleshoot issues, and escalate complex cases efficiently.
• Maintain high customer satisfaction by delivering clear and helpful communication.
• Collaborate with internal teams to improve product knowledge and customer experience.
• Respond to customer questions and concerns through email and chat platforms in a timely manner.
• Document all interactions and resolutions accurately in the support ticketing system.
• Identify trends and escalate recurring problems to the appropriate teams.
• Maintain a professional and empathetic tone in all customer interactions.
• Meet or exceed performance metrics related to response time, resolution rates, and customer satisfaction.