INVICTA SOFTWARE

Executive Assistant

• Provide comprehensive administrative support to enhance operational efficiency.
• Coordinate communication between internal teams and external stakeholders.
• Manage schedules, organize tasks, and assist with project follow-ups.
• Maintain accurate records and handle confidential information with discretion.
• Manage calendars, schedule meetings, and coordinate appointments for team members.
• Respond to emails, inquiries, and phone calls promptly and professionally.
• Prepare, edit, and format documents, presentations, and reports as needed.
• Assist with data entry, record keeping, and database management.
• Support project tracking and follow up on pending tasks to ensure deadlines are met.
• Coordinate travel arrangements and expense reporting when required.
• Collaborate with team members to streamline administrative processes and improve workflows.
• Handle confidential information with the highest level of integrity and professionalism.

Virtual Assistant

Customer Support

• Provide outstanding technical and product support to customers via multiple channels.
• Resolve inquiries efficiently while maintaining a high level of customer satisfaction.
• Collaborate with internal teams to communicate customer feedback and contribute to product improvements.
• Maintain detailed records of customer interactions and support activities.
• Respond promptly and professionally to customer questions, issues, and requests through email, chat, and phone.
• Diagnose and troubleshoot software-related problems, guiding customers through solutions.
• Document support cases accurately, ensuring clear communication and follow-up.
• Identify trends in customer feedback and escalate recurring issues to the product and development teams.
• Assist with onboarding new customers by providing product demonstrations and training resources.
• Maintain up-to-date knowledge of Invicta Software products, features, and updates.
• Contribute to the creation and improvement of support documentation and FAQs.

Virtual Assistant

Customer Support Specialist