Chat Support Associate

INVICTA SOFTWARE

Chat Support Associate for Invicta Software handling customer inquiries and technical issues via live chat. Engaging with diverse users and supporting customer satisfaction and retention through effective communication.

Posted 6/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $64,600 per yearWebsite

About the role

Key responsibilities & impact

Deliver prompt, accurate, and friendly support via chat to enhance customer experience.
Assist customers with product-related questions, troubleshooting, and issue resolution.
Collaborate with cross-functional teams to escalate and resolve complex issues.
Maintain detailed records of customer interactions and feedback to support continuous improvement.
Respond to customer inquiries through live chat in a professional and courteous manner.
Diagnose and troubleshoot technical issues related to Invicta Software products.
Provide clear and concise information on product features, updates, and policies.
Identify opportunities to upsell or cross-sell based on customer needs.
Document all interactions accurately in the customer support system.
Collaborate with product and engineering teams to relay customer feedback and improve service quality.
Stay up to date with product knowledge, company policies, and industry trends.

Requirements

What you’ll need

High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
1-2 years of experience in customer support, preferably in a chat or digital environment.
Strong written communication skills with excellent grammar and spelling.
Comfortable using multiple software platforms and knowledge bases simultaneously.
Ability to multitask and manage time effectively in a fast-paced environment.
Basic technical aptitude and ability to quickly learn new software applications.
Problem-solving mindset with a focus on customer satisfaction.
Flexible schedule availability, including occasional evenings or weekends as needed.

Benefits

Comp & perks

Competitive salary with performance-based incentives.
Comprehensive health, dental, and vision insurance plans.
Paid time off and holiday leave.
Opportunities for professional development and career growth.
Supportive and inclusive company culture.
Remote work flexibility and modern collaboration tools.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supporttroubleshootingtechnical aptitudeupsellingcross-sellingrecord keepingproduct knowledgeissue resolutionmultitaskingtime management

Soft Skills

written communicationcustomer satisfactionproblem-solvingcollaborationflexibilityattention to detailprofessionalismcourtesyadaptabilityinterpersonal skills

Certifications

high school diplomaAssociate’s degreeBachelor’s degree