Desktop Support Specialist

INVICTA SOFTWARE

Desktop Support Specialist providing technical support and resolving IT issues at Invicta Software. Ensuring smooth daily operations with hardware, software, and networking support.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $55,400 - $69,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for hardware and software issues, with a strong focus on Windows and macOS environments. Proficient in user account management, troubleshooting, and maintaining documentation for IT support processes.

Highest-signal resume keywords

Technical Support ExperienceWindows And macOS KnowledgeMicrosoft Office Suite FamiliarityNetworking Concepts UnderstandingCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingUser Account ManagementHardware InstallationSoftware ConfigurationNetwork ConfigurationIncident DocumentationSecurity ComplianceProblem-SolvingContinuous Improvement

Soft Skills

Communication SkillsInterpersonal SkillsCustomer-Focused MindsetAbility To Work Under Pressure

Tools & Technologies

Ticketing SystemActive DirectoryPrintersScannersVPN

Certifications & Qualifications

CompTIA A+Microsoft Certified Professional (MCP)

Industry Keywords

Information TechnologyTechnical SupportDesktop SupportHardware RolloutsSoftware Upgrades

Tech Stack

Tools & technologies

MacOSTCP/IP

About the role

Key responsibilities & impact

Provide first-level technical support via phone, email, or in-person for hardware, software, and connectivity issues.
Install, configure, and maintain desktop and laptop computers, including operating systems and applications.
Troubleshoot and resolve issues related to printers, scanners, and other peripheral devices.
Assist with user account management, including password resets and access permissions.
Document incidents and resolutions accurately in the ticketing system.
Coordinate with vendors and escalate complex issues to higher-level IT staff when necessary.
Support IT initiatives such as hardware rollouts, software upgrades, and security compliance.
Maintain an up-to-date knowledge base and contribute to continuous improvement of support procedures.

Requirements

What you’ll need

Associate’s degree in Information Technology, Computer Science, or a related field preferred.
Proven experience (2+ years) in desktop or technical support roles.
Strong knowledge of Windows and macOS environments.
Familiarity with Microsoft Office Suite, Active Directory, and common enterprise software.
Basic understanding of networking concepts such as TCP/IP, DHCP, and VPN.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication and interpersonal skills, with a customer-focused mindset.
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are a plus.

Benefits

Comp & perks

Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance plans.
401(k) retirement plan with company match.
Generous paid time off and holiday schedule.
Opportunities for professional development and certification support.
Collaborative and inclusive work environment.
Access to the latest technology and tools.