Live Chat Assistant

INVICTA SOFTWARE

Live Chat Assistant providing proactive and effective customer support through live chat for Invicta Software. Engaging customers and resolving inquiries efficiently to enhance satisfaction.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $49,500 - $63,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on live chat support, effective communication, and problem-solving skills. Proficient in multitasking and managing time in a fast-paced environment while maintaining attention to detail.

Highest-signal resume keywords

Customer Service ExperienceLive Chat SupportWritten Communication SkillsProblem-Solving SkillsCRM Software Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention to DetailMultitaskingTime ManagementCalm Under PressurePositive Attitude

Tools & Technologies

CRM SoftwareChat Platforms

Industry Keywords

Customer InquiriesTechnical SupportIssue ResolutionContinuous ImprovementCustomer Relationships

About the role

Key responsibilities & impact

Provide prompt, accurate, and professional responses to customer inquiries via live chat.
Assist customers with product information, technical support, and issue resolution.
Maintain a positive and helpful tone to foster strong customer relationships.
Collaborate with internal teams to escalate and resolve complex issues.
Contribute to continuous improvement by providing feedback on common customer concerns and chat processes.
Monitor multiple chat conversations simultaneously while maintaining attention to detail.

Requirements

What you’ll need

High school diploma or equivalent; associate degree or higher preferred.
Proven experience in customer service, preferably in a live chat or digital support environment.
Excellent written communication skills with strong attention to grammar and clarity.
Ability to multitask and manage time effectively in a fast-paced setting.
Familiarity with CRM software and chat platforms is a plus.
Strong problem-solving skills and the ability to remain calm under pressure.
Availability to work flexible hours, including evenings or weekends if needed.

Benefits

Comp & perks

Competitive salary with performance-based incentives.
Comprehensive health, dental, and vision insurance plans.
Opportunities for professional development and career growth.
Supportive and inclusive work environment.
Flexible work arrangements and paid time off.
Access to cutting-edge tools and technology.