Infobip

Product Marketing

• Own product marketing activities for RCS within the CPaaS portfolio, deeply understanding the ecosystem of carriers, partners, and technology providers
• Build and execute go-to-market strategies, including positioning, messaging, and pipeline-building initiatives
• Translate technical product features, including AI-related capabilities, into clear customer value and strategic reasons to buy
• Collaborate closely with Product, Sales, Revenue teams, and broader Infobip marketing teams
• Engage directly with customers and partners to develop customer stories, support sales meetings, and gather market insights
• Act as an external-facing representative of the product through customer interactions, partner collaboration, events, and public speaking opportunities
• Support and mentor less experienced team members through knowledge sharing and best-practice guidance

Product Marketing Manager

Account Executive

• Focus on lead qualification and closure for successful sale.
• Sell a subset of product or services directly or via partners to a customer’s base (provided target account list) in designated team/squad.
• Involve specialists when needed for particular aspects of overall sales (e.g., SE for demo).
• Develop solution proposals encompassing all aspects of the application.
• Manage sales through forecasting, account resource requesting, account strategy, and planning.
• Participate in the development, presentation, and sales of a value proposition.
• Negotiate pricing and contractual agreement to close the sale.
• Maintain client relationships by collaborating with AMs, CSEs or Inside Sales team to sell and maintain account health.
• Work closely with BDR teams to take over the lead.
• As required cross sell for existing accounts on complicated deals (e.g., renegotiation).

Business Development Rep

• Be the first point of contact for prospective clients — identifying, qualifying, and nurturing leads to build a strong sales pipeline
• Prospect across multiple channels, understand client needs, and position Infobip's value proposition before routing opportunities to the sales team
• Use state-of-the-art sales methodology training to engage in one-on-one interactions with prospect customers converting them to quality meetings and sales opportunities
• Identify customer segment and vertical and/or need early in discussion to route properly to the Sales Team or Inside Sales Hub
• Use phone, email, social media, and other digital channels to prospect into all account segments
• Use class leading tools, like Outreach, ZoomInfo, Salesforce amongst others
• Build and maintain extensive knowledge of how Infobip solves business problems
• Maintain accurate forecasting of potential meetings, and deliver high results against weekly, monthly, and quarterly targets & goals
• Begin a systematic career path journey where you learn, grow, and take on new challenges
• Learn a disciplined, programmatic approach to campaign-based pipeline generation and marketing sales-ready lead qualification
• Collaborate with sales, marketing, and channel teams on proven account-based sales methods
• Work and qualify inbound Leads when required to do so and if applicable in region
• Use and maintain the Salesforce for data quality
• Accept feedback and trainings to keep continuous development with Inside Sales Team Leader and peers

Business Development Representative, Turkish speaker

• Be the first point of contact for prospective clients
• Identify, qualify, and nurture leads to build a strong sales pipeline
• Prospect across multiple channels and understand client needs
• Position Infobip's value proposition before routing opportunities to the sales team
• Collaborate with marketing and sales teams on account-based sales methods

Business Development Representative

• Train and recruit new channel partners, including agents and subagents
• Guide customers through the full sales and implementation process
• Maintain an accurate and up-to-date pipeline and sales funnel in Salesforce
• Hit monthly revenue quotas consistently
• Stay current on all product releases and shifts in the technology solutions landscape
• Build and manage relationships with Technology Solution Brokerages (TSBs)

National Channel Account Executive

• Sells Infobip’s product/service offering to its SMB clients in the designated area and proactively recommend solutions to our clients.
• Focuses on lead qualification and closure for successful sale to Tier 2.
• Sells a subset of product or services directly or via partners to a customer’s base in designated team/squad.
• Involves specialists when needed for particular aspects of overall sales.
• Develops solution proposals encompassing all aspects of the application.
• Manages sales through forecasting, account resource requesting, account strategy, and planning.
• Participates in sales presentations and negotiations.
• Maintains client relationships and collaborates with MM AMs to sell and maintain account health.

Mid Market Account Executive

Customer Success Manager

• Achieve commercial targets that accelerate the performance of assigned products and services
• Drive global product adoption by supporting sales teams with strong product knowledge and enablement
• Define and execute go-to-market strategies and customer segmentation, incorporating market feedback and feature gaps
• Identify growth opportunities and develop initiatives together with regional teams and HQ to unlock potential and remove blockers
• Monitor and report on pipeline creation, velocity, and conversion, partnering with HQ and regional roles to remove roadblocks
• Work closely with regional Product Sales Experts (PSE) and Customer Success Executives (CSE) to align quarterly and yearly priorities and growth initiatives
• Keep regional teams informed about major product features and new releases to strengthen client-facing solution offerings
• Partner with Product Analysts to analyze regional product pipelines and define actions to close gaps and achieve targets
• Participate in key customer meetings and support Account Executives, Customer Growth Executives, and Customer Success Executives when needed
• Collaborate with Marketing to highlight product wins, build social proof, and amplify market impact

Product Success Manager

• Support Product Success and Product Solutions teams in daily activities related to product adoption, customer use cases, and solution implementation
• Join customer-facing calls during the sales cycle and support technical onboarding of new clients
• Contribute to implementation guides and gain firsthand understanding of delivery value
• Analyze pipeline data and prepare regional alignment materials
• Track product performance metrics and support go-to-market execution
• Research customer needs and contribute to roadmap discussions
• Coordinate with engineering and design, and monitor product metrics to identify improvement opportunities
• Collect and structure feedback from sales teams, regions, and customers
• Prepare internal materials such as product documentation, enablement guides, reports, and presentations
• Collaborate with cross-functional teams including Product, Sales, Marketing, and Customer Services to understand product positioning
• Learn Infobip products end to end and explore different technical and business-oriented roles

Product Marketing, Product Success Intern

Sales

• Assist in the activation of accounts and products, following established procedures.
• Aid in setting up email domains, ordering numbers, and other activities to support account activation.
• Assist in configuring free trial and test senders for accounts.
• Support the creation and management of user accounts, under supervision.
• Assist with setup and maintenance of billing addresses.
• Learn to implement Automatic Price features on the account level.
• Support price changes and route updates for accounts.
• Assist in reviewing sender costs (e.g., Viber, WhatsApp) in collaboration with Customer Owners.
• Aid in implementing Automatic Price Update features for customers under guidance.
• Assist in operational workload to support Customer-facing organization (e.g., bulk updating prices in CPQ SF).
• Learn to evaluate internal processes and identify areas for improvement under supervision.
• Assist in suggesting process adjustments to optimize operational work.
• Support Partnership teams in the process of creating new customers in Salesforce and setting up accounts in Super User.
• Learn to facilitate the smooth onboarding process for new accounts.

Sales Support Associate

• Defines professional standards and work methodology within the chapter competence and participate in the solving complex problems or organizational issues that require highest competency level
• Develops a regional people strategy and coach individuals to sustainably find, grow, and keep the best current and future talent
• Through personal commitment and with functional expertise nurtures best practices to ensure chapter role excellence – constantly looks for new knowledge and practices to boost chapter performance
• With inputs from respective Squad Lead manages Monthly/Quarterly/Yearly feedback with chapter members
• In collaboration with Squad Lead is responsible for chapter members performance management (assigns and focuses on functional goals)
• Drives performance improvement programs and conducts applicable disciplinary measures
• Through yearly IPC program and with Squad Lead inputs actively runs salary negotiations / promotions activities
• On a quarterly basis create/update employee development goals while ensuring creation and clear visibility of a planned career progression
• In collaboration with enablement supporting teams conducts capability assessments and identifies and promotes necessary skill development initiatives
• Drives hiring process for their chapter’s team and ensures squads people staffing through healthy regional chapter’s succession headcount pipeline
• Serves as the internal stakeholder’s main point of contact to ensure proper tooling implementation and continuous development (including improvements and removing roadblocks around)
• Ensures functional coherence within the chapter with by coordinating and training chapter members and fostering collaboration and learnings sharing

Customer Success Team Lead

Manager

• Design and execute the North American partnership strategy, with a clear focus on revenue and gross profit targets
• Secure and develop new resell and co-sell partnerships across ISVs, system integrators, agencies, and consultancies
• Lead joint partner planning sessions — defining mutual goals, financial targets, and key milestones
• Develop and execute go-to-market strategies with partners to drive acquisition of new clients
• Track, forecast, and analyze partnership performance; identify growth opportunities proactively
• Coordinate cross-functional internal teams (Sales, Presales, Product, Marketing) to ensure partner implementations are delivered successfully
• Run quarterly business reviews and maintain a consistent partner communication rhythm
• Ensure partner compliance with agreements and certification program standards
• Manage all partnership data accurately in Salesforce (CRM)
• Represent Infobip at partner events, conferences, and industry forums
• Build executive-level relationships with partner and customer stakeholders
• Provide market and vertical insights to Product and Marketing teams; help scale best practices across the region

Partnership Development Manager

Operations

• Solve challenges for our clients by designing and implementing business and technical solutions
• Learn about business processes and cross-departmental cooperation
• Work with big amounts of data to make decisions
• Collaborate with various teams and external telco partners worldwide
• Monitor transactions and ensure compliance with regulatory demands

Business & Platform Operations Intern

• Proactively working on hand-raisers and inquiries from all Self-Service customers to ensure their high-quality experience, resulting in their satisfaction and further growth
• Building strong relationships and generating new business opportunities for the Infobip sales team
• Educating the customer base on the nuances of the product to unlock value
• Finding ways to increase user adoption/activation
• Actively suggesting how to improve UX on Self Service
• Retaining current customers and analysing their consumption
• Having an excellent overview of business, competition, and latest industry trends
• Engaging and collaborating with different teams to optimize Self-service workflow
• Creating flows and resolving frictions in Self-service by working closely with Product team

Customer Success, Sales Intern

AI Research Scientist

• Work on an AI-based communication product with person-to-person and group communication capabilities
• Contribute to the development and exploration of AI agents and agent-based interactions
• Work with communication protocols and related system components
• Participate in research and implementation around MCP servers and supporting infrastructure
• Experiment, prototype, and iterate on ideas in a learning-by-doing environment
• Collaborate closely with engineers and researchers on exploratory and innovative tasks

AI Research Intern

Sales Development Rep

• Manage inbound leads for your region, responding within strict SLAs
• Qualify prospects via calls, chats, and inbound inquiries
• Identify customer needs, segment, and vertical to route leads correctly
• Set up high-quality meetings for Account Executives, Mid-Market, or Partners
• Maintain accurate lead and account data in Salesforce
• Use Outreach to manage contact sequences based on lead source and intent
• Perform outbound prospecting when inbound volume is lower
• Collaborate closely with Marketing and Sales to improve lead quality and conversion
• Continuously learn about Infobip products, use cases, and sales best practices