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About the role
Key responsibilities & impact- Assist in the activation of accounts and products, following established procedures.
- Aid in setting up email domains, ordering numbers, and other activities to support account activation.
- Assist in configuring free trial and test senders for accounts.
- Support the creation and management of user accounts, under supervision.
- Assist with setup and maintenance of billing addresses.
- Learn to implement Automatic Price features on the account level.
- Support price changes and route updates for accounts.
- Assist in reviewing sender costs (e.g., Viber, WhatsApp) in collaboration with Customer Owners.
- Aid in implementing Automatic Price Update features for customers under guidance.
- Assist in operational workload to support Customer-facing organization (e.g., bulk updating prices in CPQ SF).
- Learn to evaluate internal processes and identify areas for improvement under supervision.
- Assist in suggesting process adjustments to optimize operational work.
- Support Partnership teams in the process of creating new customers in Salesforce and setting up accounts in Super User.
- Learn to facilitate the smooth onboarding process for new accounts.
Requirements
What you’ll need- Experience in customer service or client-facing support roles
- Time management and ability to prioritize multiple requests
- Comfortable communicating with customers in writing and live interactions
- Curious, detail-oriented, and eager to learn from data
- Team player with a proactive mindset
- Internal client service mindset — you treat colleagues' requests with the same care as external customers
- English proficiency (written and spoken) for daily use in a global environment.
Benefits
Comp & perks- Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
- Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
- ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
- Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
- Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
- Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
- International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
time managementprioritizationcustomer communicationcuriositydetail-orientedeager to learnteam playerproactive mindsetinternal client serviceEnglish proficiency