Customer Success Team Lead

Infobip

Customer Success Team Lead developing people strategies and managing performance for the customer success team. Overseeing staffing and ensuring high standards of operational excellence.

Posted 5/8/2026full-timeCuritiba • 🇧🇷 BrazilSeniorWebsite

About the role

Key responsibilities & impact

Defines professional standards and work methodology within the chapter competence and participate in the solving complex problems or organizational issues that require highest competency level
Develops a regional people strategy and coach individuals to sustainably find, grow, and keep the best current and future talent
Through personal commitment and with functional expertise nurtures best practices to ensure chapter role excellence – constantly looks for new knowledge and practices to boost chapter performance
With inputs from respective Squad Lead manages Monthly/Quarterly/Yearly feedback with chapter members
In collaboration with Squad Lead is responsible for chapter members performance management (assigns and focuses on functional goals)
Drives performance improvement programs and conducts applicable disciplinary measures
Through yearly IPC program and with Squad Lead inputs actively runs salary negotiations / promotions activities
On a quarterly basis create/update employee development goals while ensuring creation and clear visibility of a planned career progression
In collaboration with enablement supporting teams conducts capability assessments and identifies and promotes necessary skill development initiatives
Drives hiring process for their chapter’s team and ensures squads people staffing through healthy regional chapter’s succession headcount pipeline
Serves as the internal stakeholder’s main point of contact to ensure proper tooling implementation and continuous development (including improvements and removing roadblocks around)
Ensures functional coherence within the chapter with by coordinating and training chapter members and fostering collaboration and learnings sharing

Requirements

What you’ll need

Defines professional standards and work methodology within the chapter competence and participate in the solving complex problems or organizational issues that require highest competency level
Develops a regional people strategy and coach individuals to sustainably find, grow, and keep the best current and future talent
Through personal commitment and with functional expertise nurtures best practices to ensure chapter role excellence – constantly looks for new knowledge and practices to boost chapter performance
With inputs from respective Squad Lead manages Monthly/Quarterly/Yearly feedback with chapter members
In collaboration with Squad Lead is responsible for chapter members performance management (assigns and focuses on functional goals)
Drives performance improvement programs and conducts applicable disciplinary measures
Through yearly IPC program and with Squad Lead inputs actively runs salary negotiations / promotions activities
On a quarterly basis create/update employee development goals while ensuring creation and clear visibility of a planned career progression
In collaboration with enablement supporting teams conducts capability assessments and identifies and promotes necessary skill development initiatives
Drives hiring process for their chapter’s team and ensures squads people staffing through healthy regional chapter’s succession headcount pipeline
Serves as the internal stakeholder’s main point of contact to ensure proper tooling implementation and continuous development (including improvements and removing roadblocks around)
Ensures functional coherence within the chapter with by coordinating and training chapter members and fostering collaboration and learnings sharing

Benefits

Comp & perks

Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

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Soft Skills

coachingperformance managementproblem solvingcollaborationcommunicationtalent developmentfeedback managementnegotiationtrainingorganizational skills