Customer Success, Sales Intern

Infobip

Customer Success/Sales Intern at Infobip focusing on enhancing customer experience and generating business opportunities through a consultative approach. Collaborating with teams to optimize workflows and retention strategies.

Posted 4/23/2026internshipZagreb • 🇭🇷 CroatiaEntry LevelWebsite

About the role

Key responsibilities & impact

Proactively working on hand-raisers and inquiries from all Self-Service customers to ensure their high-quality experience, resulting in their satisfaction and further growth
Building strong relationships and generating new business opportunities for the Infobip sales team
Educating the customer base on the nuances of the product to unlock value
Finding ways to increase user adoption/activation
Actively suggesting how to improve UX on Self Service
Retaining current customers and analysing their consumption
Having an excellent overview of business, competition, and latest industry trends
Engaging and collaborating with different teams to optimize Self-service workflow
Creating flows and resolving frictions in Self-service by working closely with Product team

Requirements

What you’ll need

Currently pursuing a bachelor's or master's degree in Business, Administration, Economics, or a related field
Strong communication and interpersonal skills
Strong analytical and organizational skills, with a systematic approach to problems
A proficient user of Excel
Highly fluent in English, both spoken and written
Strong networking & relationship building skills
Proficiency in any additional language is considered advantageous, especially in French and Italian
Interest in working with multi-divisional, multi-geographical customers
Proactively engages customers with a consultative, solution-orientated approach in discovering new opportunities
You can work independently and as part of a team
You are familiar with AI tools
You are available to start with internship on July 6th, 2026
You hold valid student rights from „Studentski Centar“ throughout the entire internship period (6 months).

Benefits

Comp & perks

Paid internship program
Travel allowance as per city of work
Free lunch
Free Snacks and Beverages
Social Events
Internal Trainings
Free access to Udemy platform
Internship welcome package
Referral Bonus
Equipment
On-Site Amenities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Excelanalytical skillsorganizational skills

Soft Skills

communication skillsinterpersonal skillsnetworking skillsrelationship building skillsproblem-solving skillsconsultative approachteamworkindependence

Certifications

valid student rights