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Infobip

Product Success Manager

Infobip

Product Success Manager driving product adoption and market strategies at Infobip, a global cloud communication platform.

Posted 5/8/2026full-timeZagreb • 🇭🇷 CroatiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Achieve commercial targets that accelerate the performance of assigned products and services
  • Drive global product adoption by supporting sales teams with strong product knowledge and enablement
  • Define and execute go-to-market strategies and customer segmentation, incorporating market feedback and feature gaps
  • Identify growth opportunities and develop initiatives together with regional teams and HQ to unlock potential and remove blockers
  • Monitor and report on pipeline creation, velocity, and conversion, partnering with HQ and regional roles to remove roadblocks
  • Work closely with regional Product Sales Experts (PSE) and Customer Success Executives (CSE) to align quarterly and yearly priorities and growth initiatives
  • Keep regional teams informed about major product features and new releases to strengthen client-facing solution offerings
  • Partner with Product Analysts to analyze regional product pipelines and define actions to close gaps and achieve targets
  • Participate in key customer meetings and support Account Executives, Customer Growth Executives, and Customer Success Executives when needed
  • Collaborate with Marketing to highlight product wins, build social proof, and amplify market impact

Requirements

What you’ll need
  • Bachelor’s or master's degree in business, technical, or a related field
  • 3–5 years of relevant experience in product success, sales enablement, or a similar role
  • Experience with SaaS is an advantage
  • Strong analytical and problem-solving skills with a structured, systematic approach
  • Excellent communication skills, with the ability to engage diverse stakeholders
  • Proactive and critical thinker, comfortable adapting to changing business challenges
  • Strong proficiency in MS Office tools, especially Excel
  • Fluent in English, both spoken and written
  • Previous experience in, or strong interest in learning more about, our industry is a plus.

Benefits

Comp & perks
  • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
  • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
  • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
  • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
  • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
  • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
product successsales enablementSaaSanalytical skillsproblem-solving skillsmarket strategiescustomer segmentationpipeline creationconversion metricsfeature analysis
Soft Skills
communication skillsproactive thinkingcritical thinkingadaptabilitystakeholder engagementcollaborationinitiative developmentclient-facing skillsteam alignmentstructured approach
Certifications
Bachelor's degreeMaster's degree