Independence Pet Group

Accounting Manager

• Oversees and develops the accounting team, ensuring accurate financial records, regulatory compliance, and process improvements
• Managing reconciliations, audits, and cross-departmental collaboration while driving strategic initiatives
• Personnel management and development of the accounting team, including performance evaluation and coaching
• Reviewing of all accounting entries, bank reconciliations and other general ledger account reconciliations
• Analyzing current accounting practices and processes
• Make recommendations and implementing efficiencies within the team and the business to ensuring integrity of the general ledgers
• Manage external and regulatory reviews, audits and examinations when needed and complete requested materials
• Document policies, procedures, and workflow for assigned areas of responsibility and for other businesses within the Company
• Provide assistance to the planning & analysis function and the tax function on a routine basis
• Performing various ad hoc financial and operational analyses and contributing to department and organization special projects as assigned

Insurance

• Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner
• Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers
• Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception
• Answer customer questions and provide insurance and non-insurance related information
• Educate customers on our full product offerings and take the initiative to help them buy additional coverage
• Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies
• Use ticketing software, back office software, and other digital tools to manage and track performance
• Data entry for the above tasks
• Other duties as assigned

Independence Pet Group

Accounting Manager

P&C Licensed Insurance Agent

Insurance Agent