Independence Pet Group

Pricing Analyst

• Own the financial and strategic performance of assigned pet insurance portfolios
• Identify opportunities to improve growth, profitability, retention, customer lifetime value, and portfolio economics
• Evaluate portfolio trends, customer behavior, emerging risks, and market conditions to inform pricing, underwriting, segmentation, product configuration, and distribution strategies
• Establish objectives, performance targets, and strategic initiatives with senior leaders
• Lead portfolio reviews communicating performance drivers, risks, and recommendations
• Use GLM outputs, actuarial analyses, predictive models, and customer analytics to drive portfolio strategy
• Evaluate pricing performance and business impacts of pricing, underwriting, product, and distribution changes
• Develop business cases, financial models, scenario analyses, and KPIs
• Translate complex analytical findings into actionable recommendations for senior leadership
• Analyze competitor products, pricing, underwriting practices, and market positioning
• Partner across Actuarial, Underwriting, Data Science, Finance, Product Operations, Compliance, and MGA teams
• Align stakeholders on priorities, implementation plans, forecasting, and strategic planning
• Support product enhancements, coverage changes, innovation opportunities, and new product launches
• Define requirements and provide profitability expertise throughout the development lifecycle
• Evaluate post-implementation results for ongoing optimization
• Support regulatory filings, product implementations, and compliance activities
• Deliver measurable improvements in portfolio performance through data-driven recommendations and strategic action plans

Senior Product Manager, Portfolio & Pricing Strategy

Data Scientist

• Develop, refine, and maintain GLM-based pricing models and related regression approaches used for rate setting, segmentation, and performance forecasting.
• Apply machine learning techniques where appropriate to enhance predictive accuracy and customer behavior insights.
• Serve as a technical lead on pricing initiatives, ensuring methodological rigor and regulatory awareness.
• Take a scoped project and drive it independently to completion, escalating questions or blockers appropriately.
• Manage a rotating portfolio of 2–4 active projects, including pricing model builds, research initiatives, and support for regulatory filings.
• Conduct exploratory data analysis to understand relationships across pricing, conversion, retention, and risk segmentation.
• Perform advanced root-cause analysis using SQL and statistical techniques to investigate data issues and collaborate with engineering to resolve them.
• Present modeling results, assumptions, and recommendations to senior leadership in a way that is accessible and compelling.
• Mentor junior team members and contribute to elevating data science best practices across the organization.

Senior Insurance Data Scientist

Technical Product Manager

• Works with other Technology areas to make tactical decisions about product functionality.
• Manages projects that consist of a single development team.
• Propose and manage demand for application work.
• Manages projects through all phases and milestones.
• Manages product feature /capability set for business solutions.
• Performs market and competitor analysis.
• Authors product requirement documents (PDDs) and technical specs to support engineering handoff and stakeholder alignment.
• Scopes and manages partner-facing API and system-to-system integrations, coordinating with external technical teams through delivery.
• Translates technical tradeoffs into business impact for non-technical stakeholders.
• Performs other duties and responsibilities as assigned.

Performance Marketing

• Serve as the centralized performance marketing expert across the IPH portfolio, providing strategic guidance to Brand, Aggregator, Commercial, and Executive Leadership teams
• Evaluate performance across brands, acquisition channels, and customer journeys to identify growth opportunities, investment priorities, and performance risks
• Analyze customer acquisition economics, including media efficiency, customer acquisition cost, lifetime value, and return on marketing investment, and translate findings into actionable recommendations
• Assess how owned brands, aggregator partners, and acquisition channels interact across the portfolio, identifying opportunities to improve overall enterprise performance while minimizing overlap and cannibalization
• Partner with stakeholders to shape acquisition strategies, budget allocation decisions, and growth priorities across the portfolio
• Support growth strategy for IPH-owned aggregators and external marketplace partners by evaluating acquisition performance, funnel effectiveness, and expansion opportunities
• Monitor competitive activity, marketplace dynamics, and industry trends to identify risks and opportunities that impact portfolio growth
• Partner with Analytics teams to strengthen attribution, forecasting, incrementality testing, and performance measurement frameworks
• Lead performance marketing strategy across paid search, paid social, affiliate/aggregator, and emerging acquisition channels
• Partner with internal teams, agencies, and platform partners to drive best-in-class campaign execution, optimization, and performance improvement
• Identify and prioritize opportunities across audience targeting, bidding strategies, creative, landing pages, customer journeys, and conversion optimization
• Develop acquisition strategies that connect awareness, consideration, and conversion efforts into a cohesive growth framework
• Evaluate new acquisition channels, technologies, and marketing capabilities that can expand customer acquisition capacity and improve efficiency
• Monitor the evolving impact of AI-powered search, answer engines, agentic experiences, and emerging discovery platforms, developing recommendations for how IPH should adapt its acquisition strategies
• Identify opportunities to leverage AI-driven marketing technologies, automation, and new acquisition models to drive competitive advantage and long-term growth

Senior Performance Marketing Manager

Brand Designer

• Lead complex, high-visibility creative projects from concept through execution, managing priorities, timelines, and stakeholder expectations.
• Support a portfolio of pet insurance brands including Figo, ASPCA Pet Health Insurance, AKC Pet Insurance, and Pets Plus Us across DTC and Partnership marketing channels.
• Partner closely with the Creative Director, fellow designers, and cross-functional stakeholders to develop strategic creative solutions aligned with business objectives.
• Serve as a creative leader across assigned brands, ensuring work meets high standards of design excellence, effectiveness, and brand consistency.
• Develop strategic visual concepts and campaign creative across digital, print, social, web, email, paid media, and partner marketing channels.
• Present creative work to stakeholders, clearly communicating design rationale and recommendations.
• Mentor and provide feedback to junior and mid-level designers, helping elevate team capabilities and creative quality.
• Contribute to the evolution of brand systems, visual identities, and creative best practices across the portfolio.
• Translate marketing objectives, customer insights, and brand strategies into compelling visual solutions.
• Maintain exceptional attention to detail while balancing multiple projects and deadlines.

Senior Graphic Designer – Motion, Brand Design

Product Manager

• Own the roadmap for customer-facing platform capabilities and prioritize investments aligned with customer needs and business objectives.
• Identify unmet customer needs through research, analytics, experimentation, and market insights, translating findings into impactful products.
• Lead the development of onboarding, lifecycle, education, search, engagement, and other digital experiences that improve customer satisfaction and retention.
• Partner closely with Engineering to define requirements, evaluate technical tradeoffs, and deliver scalable, high-quality solutions.
• Work with UX, Marketing, SEO, Content, Analytics, and business leaders to bring new capabilities from concept through launch that offer best-in-class discoverability and engagement experiences.
• Define KPIs, monitor performance, and leverage customer insights, A/B testing, and analytics to continuously improve outcomes.
• Evaluate emerging technologies, including AI-driven search, personalization, and automation, to enhance customer experience.
• Communicate product vision, priorities, and results while influencing stakeholders across the organization without direct authority.

Senior Product Manager

Claims Specialist

• Works closely with veterinary hospitals, and policyholders to evaluate and review a pet’s medical history to determine a baseline of health.
• Investigates and processes assigned insurance claims, verifies coverage, and compensation amounts, per insurance policy.
• Updates Explanation of Benefits (EOB), pays and closes claim.
• May order medical records from providers.
• May communicate with clients and providers during treatment.
• Performs other duties and responsibilities as assigned.

Claims Adjuster – Associate

Account Executive

• Serve as the primary point of contact for a portfolio of high-value distribution partners; build trusted, executive-level relationships.
• Manage the cross-functional development and execution of joint go-to-market plans (campaign calendars, promotional strategies, landing pages, email flows, social content, paid media) to drive new policy sales.
• Negotiate and refine partner deal terms to maximize ROI and sales growth opportunities.
• Conduct regular internal and external business reviews (monthly performance calls; quarterly/semi-annual QBRs) with clear insights, actions, and owners.
• Collaborate and coordinate with cross-functional teams to remove roadblocks and deploy scalable solutions.
• Translate partner opportunities feedback into actionable business cases for growth initiatives including product and process improvements; champion the partner perspective in roadmap discussions.
• Create and maintain partner playbooks, enablement materials and reporting cadences.
• Own partner-level forecasts, pipeline health, and performance targets; deliver accurate monthly/quarterly updates.
• Analyze market trends and competitor activity to identify new partnership opportunities and expansion paths.

Senior Account Executive – Affinity Channel

Accounting Manager

• Direct the preparation, review, and timely submission of all statutory financial statements and regulatory filings, including:
• NAIC Quarterly and Annual Statements (Yellow Book)
• Risk-Based Capital (RBC) reports
• State-specific supplements and interrogatories
• Schedule P and other P&C-specific schedules
• Interpret and apply Statutory Accounting Principles (SSAPs) and ensure compliance with NAIC and state insurance department regulations.
• Lead research and implementation of new or revised SSAPs and regulatory guidance, with a focus on P&C-specific issues such as loss reserves, reinsurance, and unearned premium reserves.
• Collaborate with MGA partners to ensure accurate, timely, and compliant financial data integration.
• Serve as the primary liaison with state regulators, auditors, and examiners during financial exams and audits.
• Develop and maintain robust internal controls over statutory reporting processes.
• Lead and mentor a team of statutory accountants, guiding upward mobility and technical growth
• Partner cross-functionally with actuarial, underwriting, claims, and IT teams to ensure data integrity and alignment in financial reporting.
• Regularly engage with senior leadership to clearly communicate the business impact of financial results, statutory accounting considerations, and evolving accounting rules, translating complex technical matters into actionable insights for executive decision-making.
• Design drive and implement continuous improvement in reporting processes, systems, and automation, exploring new solutions to solve complex reporting challenges.

Director of Statutory Accounting, Reporting

Account Manager

• End-to-end campaign management and execution – across paid, earned, and partner-owned channels, including email, social media, direct mail, and content
• Manage campaign execution calendars and ensure alignment between internal and external teams, agencies, and partners
• Organize and aggregate campaign performance across assigned channels, use recent campaign performance for new partner forecasts
• Partner closely with legal and compliance to ensure accurate and efficient approval and tracking of marketing materials
• Ensure creative agency collaboration is managed efficiently and effectively by clearly defining and managing expectations, deliverables, and costs
• Work closely with fulfillment partner to ensure collateral stock and internal tracking are properly maintained
• Manage Digital Asset Management resource for the team, alongside internal agency support
• Introduce new ideas and concepts to drive B2B and B2B2C growth and strengthen partner relationship
• Perform other duties and/or special projects as assigned

Partner Marketing Manager

Compliance

• Responsible for end-to-end support of regulatory change management process
• Monitoring the regulatory landscape for new and changed laws
• Analyzing laws and communicating regulatory changes to applicable areas within the organization
• Tracking implementation evidence of compliance related to communicated laws
• Supporting compliance investigations and reviews
• Tracking all relevant documentation
• Maintaining and applying knowledge of regulations and regulatory changes relevant to the industry and the organization
• Working with business relationship owners and vendors to train and educate
• Conducting monitoring, auditing, and surveillance of operational functions
• Responding to compliance related questions, complaints, and incidents
• Developing corrective action plans with stakeholders
• Managing timelines and deliverables

Compliance Specialist

Technical Program Manager

• Own and coordinate delivery activities across customer platform initiatives, including portal, mobile, web, member center, customer self-service, digital experience, APIs, integrations, and supporting shared platform capabilities.
• Partner with business program managers, product owners, UX, technology delivery leads, architects, engineers, system integrators, and vendors to support integrated planning and execution coordination.
• Lead Agile / SAFe delivery routines for customer platform workstreams, including PI / sprint planning support, dependency management, risk tracking, issue resolution, and delivery tradeoff coordination.
• Support integrated roadmap coordination across customer platforms, D365 / CRM, insurance platforms, data, APIs, infrastructure, security, identity, UX, analytics, and supporting technology workstreams.
• Drive visibility into program milestones, dependencies, risks, issues, decisions, financials, and delivery outcomes across customer digital platform initiatives.
• Partner with vendors, system integrators, digital agencies, and third-party delivery partners to monitor deliverables, resolve delivery blockers, escalate risks, and maintain execution accountability.
• Build and maintain delivery dashboards, status reporting, RAID logs, dependency trackers, milestone plans, release plans, and operational metrics across customer platform initiatives.
• Partner with Enterprise Architecture, Infrastructure, Information Security, Data, Product, UX, D365 / CRM, and Engineering teams to ensure aligned and predictable delivery outcomes.
• Support testing alignment, UAT coordination, customer journey validation, accessibility considerations, deployment planning, release readiness, production cutover, hypercare, and transition-to-support activities.
• Coordinate customer-facing release impacts across business stakeholders, support teams, communications teams, and operational teams where applicable.
• Ensure customer platform delivery activities align with TPDO governance standards, reporting requirements, financial controls, and operational processes.
• Collaborate closely with business and customer experience leadership to ensure technology delivery supports broader customer transformation objectives.
• Contribute to continuous improvement of delivery governance, operational cadence, reporting standards, and transformation execution practices.

Technical Program Manager – Customer Platforms

Marketing

• Cultivate strong, long‑term relationships with affiliate, aggregator, and strategic channel partners.
• Recruit, onboard, and enable high‑potential partners including influencers, comparison sites, associations, and industry organizations.
• Collaborate with partners’ marketing teams to develop and execute co‑branded campaigns that drive mutual growth.
• Monitor, analyze, and report on program performance across affiliates, aggregators, and channel campaigns.
• Conduct funnel diagnostics to identify gaps, quantify impact, and recommend actionable optimizations.
• Test new partners, incentives, and marketing tactics to efficiently scale growth.
• Build and launch targeted marketing programs across digital advertising, social media, email, SEO, and web content.
• Ensure brand guidelines are consistently upheld across all partner and channel touchpoints.
• Work closely with Marketing, Sales, Product, Partnerships, Legal, and Finance to align strategies and ensure cohesive execution.
• Manage timely delivery of creative assets, messaging, and campaign materials across teams.
• Support budget management including forecasting, spend tracking, and monthly billing processes.
• Lead cross‑functional projects, delegating tasks and reviewing work as needed.
• Provide guidance, coaching, and support to junior team members.

Marketing Manager

Product Analyst

• Analyze product and portfolio P&L, including earned premium, loss ratios, frequency/severity trends, rate adequacy, and underwriting performance to identify profit and growth opportunities.
• Develop and enhance reporting tools that support carrier and MGA decision‑making, including dashboards for rate actions, retention, claims trends, and regulatory performance.
• Serve as a subject matter expert on pet insurance contracts, rating structures, underwriting guidelines, and state‑specific product variations.
• Work with structured data from multiple systems (policy admin, claims, rating engines, distribution partners) to generate accurate, actionable insights.
• Conduct deep‑dive analyses on emerging issues such as loss spikes, rate need, regulatory changes, or underwriting leakage.
• Partner with Actuarial and Underwriting to evaluate rate indications, monitor product performance, and support filings, forms updates, and pricing changes.
• Support ongoing product maintenance, including monitoring regulatory requirements, state variations, and DOI‑related impacts on product strategy.
• Provide recommendations on product strategy, pricing actions, underwriting adjustments, and market opportunities based on analytical trends.

Senior Product Manager, Portfolio & Pricing Strategy

Senior Insurance Data Scientist

Technical Product Manager

Senior Performance Marketing Manager

Senior Graphic Designer – Motion, Brand Design

Senior Product Manager

Claims Adjuster – Associate

Senior Account Executive – Affinity Channel

Director of Statutory Accounting, Reporting

Partner Marketing Manager

Compliance Specialist

Technical Program Manager – Customer Platforms

Marketing Manager

Claims Adjuster – Associate

Insurance Product Analyst