Independence Pet Group

Marketing

• Cultivate strong, long‑term relationships with affiliate, aggregator, and strategic channel partners.
• Recruit, onboard, and enable high‑potential partners including influencers, comparison sites, associations, and industry organizations.
• Collaborate with partners’ marketing teams to develop and execute co‑branded campaigns that drive mutual growth.
• Monitor, analyze, and report on program performance across affiliates, aggregators, and channel campaigns.
• Conduct funnel diagnostics to identify gaps, quantify impact, and recommend actionable optimizations.
• Test new partners, incentives, and marketing tactics to efficiently scale growth.
• Build and launch targeted marketing programs across digital advertising, social media, email, SEO, and web content.
• Ensure brand guidelines are consistently upheld across all partner and channel touchpoints.
• Work closely with Marketing, Sales, Product, Partnerships, Legal, and Finance to align strategies and ensure cohesive execution.
• Manage timely delivery of creative assets, messaging, and campaign materials across teams.
• Support budget management including forecasting, spend tracking, and monthly billing processes.
• Lead cross‑functional projects, delegating tasks and reviewing work as needed.
• Provide guidance, coaching, and support to junior team members.

Marketing Manager

Claims Specialist

• Works closely with veterinary hospitals, and policyholders to evaluate and review a pet’s medical history to determine a baseline of health.
• Investigates and processes assigned insurance claims, verifies coverage, and compensation amounts, per insurance policy.
• Updates Explanation of Benefits (EOB), pays and closes claim.
• May order medical records from providers.
• May communicate with clients and providers during treatment.
• Performs other duties and responsibilities as assigned.

Claims Adjuster – Associate

Product Analyst

• Analyze product and portfolio P&L, including earned premium, loss ratios, frequency/severity trends, rate adequacy, and underwriting performance to identify profit and growth opportunities.
• Develop and enhance reporting tools that support carrier and MGA decision‑making, including dashboards for rate actions, retention, claims trends, and regulatory performance.
• Serve as a subject matter expert on pet insurance contracts, rating structures, underwriting guidelines, and state‑specific product variations.
• Work with structured data from multiple systems (policy admin, claims, rating engines, distribution partners) to generate accurate, actionable insights.
• Conduct deep‑dive analyses on emerging issues such as loss spikes, rate need, regulatory changes, or underwriting leakage.
• Partner with Actuarial and Underwriting to evaluate rate indications, monitor product performance, and support filings, forms updates, and pricing changes.
• Support ongoing product maintenance, including monitoring regulatory requirements, state variations, and DOI‑related impacts on product strategy.
• Provide recommendations on product strategy, pricing actions, underwriting adjustments, and market opportunities based on analytical trends.

Insurance Product Analyst

Systems Engineer

• Serve as the enterprise functional owner for D365 CE modules, leading and mentoring the functional configuration team
• Set and drive strategic direction across CRM capabilities, ensuring alignment with enterprise objectives
• Partner with and influence business leadership and SMEs (service, sales, marketing, ecommerce, and insurance) stakeholders to ensure CRM capabilities support operational goals, customer experience standards, and reporting needs
• Establish and govern enterprise functional standards, governance, and documentation practices
• Ensure consistent and trusted customer data across CRM, analytics, and downstream activation use cases
• Establish direction for and oversee system configuration, driving towards a common, harmonized solution template that incorporates both IPH-level as well as individual brand-level specific design elements
• Drive adoption of out-of-the-box capabilities, engaging stakeholders in discussing design alternatives that minimize the need for customization
• Evaluate and define strategy for CRM ISV solutions, coordinating with vendors and internal technical teams
• Drive alignment across adjacent enterprise workstreams (e.g., Financials for quote-to-cash, eCommerce, Databricks, Martech, etc.)
• Act as the functional bridge across business, technology, data, and integration teams
• Ensure CRM solutions align with enterprise architecture standards and strategic design principals
• Partner with the IPH design authority to influence and approve changes impacting sales, service, and customer data
• Guide and oversee configuration and functional design; resolve complex gaps, define solution alternatives, and secure design authority approvals from IPH design authority

Principal Systems Analyst

Data Engineer

• Collaborate with business stakeholders to understand business strategy and needs, anticipate requirements, uncovering areas for improvement and implementing solutions
• Conduct thorough analysis of requests to assess feasibility, impact and alignment with strategic goals
• Perform detailed requirements analysis, including definition of objectives, scope, business value and success criteria
• Create clear and concise requests and project documentation, such as business cases and plans
• Facilitate prioritization sessions with key stakeholders, including senior marketing team members, to evaluate and rank requests based on business value, urgency and available resources
• Develop and maintain strong relationships with stakeholders to understand needs, gather feedback and ensure alignment between business objectives and analytics initiatives
• Communicate project priorities and timelines effectively to cross-functional teams
• Work closely within the EDO to define deliverables, create data requirements and define or recommend analytical methodologies
• Provide guidance and support to EDO pods throughout development cycle
• Review and validate analytical outputs, ensuring accuracy, consistency and alignment with business requirements
• Serve as a liaison between EDO team and business stakeholders
• Monitor project progress and timelines using Azure DevOps and PowerBI, proactively identifying and addressing potential roadblocks or delays
• Prepare regular project status reports and communicate updates to stakeholders
• Conduct post-delivery evaluations to assess performance, identifying areas for improvement and capturing lessons learned for future initiatives

Senior Data Engineer

Full-stack Engineer

• Serve as the principal technical authority for customer web and mobile platforms, owning end-to-end architecture across React and React Native (including React Native Web) applications
• Translate the enterprise digital strategy into concrete technical roadmaps, design specifications, and reference implementations
• Set foundational engineering standards for the team's core toolchain — Git/GitHub workflows, Node.js runtime and package management, VS Code, GitHub Codespaces containerized development, GitHub Copilot Enterprise for AI-assisted development, Expo CLI, Azure CLI, Postman for API testing, React DevTools, and BrowserStack for cross-device/browser coverage
• Define the design-system and styling architecture for the customer experience, including a utility-first styling approach (e.g., Tailwind/NativeWind), shared component patterns (e.g., shadcn/ui-style component libraries adapted for React Native), and consistent typography across web and mobile
• Lead complex architectural decisions spanning front-end frameworks, application structure, state management, API contracts, and the mobile app lifecycle
• Drive adoption of modern frameworks and tooling that improve developer velocity, performance, accessibility, and security
• Establish and enforce coding standards, design patterns, code review practices, and CI/CD pipelines for web and mobile delivery
• Define and uphold standards for authentication, identity, secure storage, observability, feature experimentation, and customer engagement integrations
• Implement SEO best practices (SSR/SSG, semantic markup, structured data, Core Web Vitals) and CDN/edge strategies for high-traffic consumer applications
• Partner with security, compliance, and platform teams to ensure customer-facing experiences meet regulatory and industry requirements
• Lead technical due diligence on emerging technologies, third-party SDKs, and System Integrator deliverables; recommend build, buy, or partner decisions
• Provide hands-on technical leadership for the most complex initiatives, including performance optimization, observability, and resiliency engineering
• Mentor Senior and Staff Engineers, lead architecture review boards, and grow a deep bench of front-end and mobile talent
• Define and track engineering KPIs (page performance, crash-free sessions, accessibility conformance, deployment frequency) and report progress to senior leadership
• Represent the customer engineering organization in cross-functional executive forums and external technology partnerships

Principal Engineer, Customer Web and Mobile Experience

• Design, develop, test, and deploy features across responsive web and React Native (including React Native Web) mobile applications used by pet parents.
• Own end-to-end delivery of product areas, including technical design, implementation, code review, deployment, and post-release monitoring.
• Translate product requirements and UX designs into clean, performant, accessible, and maintainable front-end code.
• Work day-to-day in the team's foundational toolchain — Git/GitHub for version control and CI/CD triggers, Node.js, VS Code, GitHub Codespaces for containerized development, GitHub Copilot Enterprise for AI-assisted coding, Expo CLI, Azure CLI, Postman for API testing, React DevTools, and BrowserStack for cross-device/browser validation.
• Build and maintain reusable, accessible UI components using a utility-first styling approach (e.g., Tailwind/NativeWind) and component patterns adapted for React Native (e.g., shadcn/ui-style component libraries), and manage typography/font loading consistently across web and mobile.
• Integrate with backend APIs, manage application state effectively, and optimize for performance on web and mobile.
• Implement secure authentication and identity flows, and handle customer data in line with security and privacy standards.
• Write unit, integration, and end-to-end tests; participate in code reviews to uphold engineering standards.
• Contribute to CI/CD pipelines, mobile release processes, and incident response for customer-facing services.
• Partner with designers and product managers to refine requirements, evaluate trade-offs, and shape the user experience.
• Mentor mid-level and junior engineers through pairing, code reviews, and design discussions.
• Identify technical debt and performance issues, and lead targeted improvements with measurable customer impact.
• Stay current with the React and React Native ecosystem and apply new tools and patterns where they add value.

Senior Engineer – Customer Web and Mobile Experience

• Provide strategic support to Product leadership by delivering actionable recommendations on product and brand direction, including underwriting guidelines, risk appetite, rating algorithms, and product strategies
• Support new product development and product enhancements by gathering business requirements, conducting impact analyses, and ensuring alignment with broader product objectives
• Ensure all operational product changes adhere to regulatory and compliance standards applicable to MGAs and insurance carriers
• Partner with Marketing, Actuarial, Underwriting, Product Portfolio, Data & Analytics, and Implementation teams to design and deliver system and process solutions that advance product initiatives
• Collaborate with Training and Marketing teams to develop communication plans, training materials, and marketing assets for new or enhanced products
• Conduct post-implementation monitoring of product or brand strategies using defined success criteria
• Support portfolio analysis by developing, tracking, and interpreting KPIs to inform product performance decisions across the MGA’s book of business
• Conduct deep-dive analyses of key competitors across the pet insurance ecosystem, including traditional insurers, tech-driven entrants, and cross-sector disruptors
• Maintain and enhance a competitor intelligence framework covering pricing, claims models, marketing strategies, underwriting partners, and customer acquisition tactics
• Analyze public filings, investor presentations, press releases, and industry reports to identify competitor KPIs, strategic shifts, and market positioning
• Monitor competitor partnerships and distribution channels (e.g., veterinary networks, pet retailers, embedded insurance platforms) and assess their potential impact on the MGA’s market share
• Benchmark innovations in insurance and non-insurance offerings—such as wellness packages and loyalty programs—against current MGA product offerings
• Create detailed competitor profiles and produce monthly competitor intelligence briefings for executive stakeholders
• Support senior leadership with strategic initiatives, portfolio reviews, and business planning
• Perform other duties and responsibilities as assigned to support the broader product organization

• Drive the development and deployment of autonomous AI agents on Microsoft Copilot Studio (M365)
• Build, configure, and deploy agentic AI solutions using Microsoft Copilot Studio
• Design conversational and workflow agents that integrate with Microsoft 365 apps and enterprise data sources
• Develop custom Copilot plugins and extensions to enhance agent capabilities
• Implement agent safety and transparency features per established governance frameworks
• Partner with product owners and business stakeholders to translate business requirements into agent configurations and workflows
• Produce sequence diagrams, decision trees, and agent contracts aligned to approved architecture patterns for consistent engineering execution
• Develop and implement solutions using Power Apps for custom forms, dashboards, and mobile experiences
• Build and maintain Power Automate flows to orchestrate multi-step business processes
• Collaborate with CRM and platform teams to ensure seamless integration between D365 agents and broader enterprise agentic solutions
• Own the delivery lifecycle for agentic and AI-powered solutions
• Monitor agent performance and optimize using feedback loops, telemetry, and Power BI dashboards
• Ensure delivered solutions meet compliance requirements

Principal Engineer, Agentic Journey Engineering Lead

People Operations

• Serve as a trusted advisor to executive and senior leadership, translating business strategy into actionable people initiatives
• Build deep understanding of business drivers, financial performance, and operational priorities to influence decision-making
• Lead workforce planning efforts aligned to growth, efficiency, and transformation objectives
• Lead and support enterprise and business unit-level transformation initiatives (e.g., restructuring, operating model evolution, org design)
• Guide leaders through ambiguity and change, ensuring clear communication, adoption, and minimal disruption
• Champion a culture of agility, accountability, and continuous improvement
• Navigate a complex, matrixed environment, influencing without direct authority across functions
• Partner closely with COEs (Talent, Total Rewards, Learning, Talent Acquisition, HR Operations) to deliver integrated solutions
• Ensure alignment and consistency in HR practices while adapting to business-specific needs
• Leverage HR and business data to identify trends, risks, and opportunities
• Translate analytics into compelling narratives that drive leadership action and business outcomes
• Conduct audits of people data (e.g., headcount, spans/layers, compensation, attrition) to ensure accuracy and inform decisions
• Drive execution of key HR processes (performance management, talent reviews, succession planning, engagement, compensation cycles) with rigor and discipline
• Ensure alignment between talent outcomes and business priorities
• Monitor progress against key people metrics and adjust strategies as needed
• Identify and partner with assigned business units to deliver people initiatives and monitor progress and influence actions for best in class employee experience.
• Assess organizational health and effectiveness; recommend and implement improvements
• Partner with leaders to build high-performing teams, strengthen leadership capability, and enhance employee experience
• Identify critical talent risks and develop mitigation strategies
• Ensure all people-related decisions align with applicable employment laws and regulatory requirements by advising and coaching leaders on compliant practices, thorough documentation, and consistent policy application, mitigating risk and safeguarding the organization against legal exposure.

Senior People Partner

Architect

• Lead the design and implementation of IPH’s Dynamics 365 Sales and Service architecture
• Define and govern architecture for Dynamics 365 CE (Sales & Service)
• Ensure seamless orchestration of customer journeys, unified profiles, and compliance across ecosystems
• Integrate D365 with marketing automation platforms for omnichannel activation
• Enable Customer/Lead 360 profiles via Microsoft Customer Insights integrated with Calandra
• Deliver single pane of glass for agents with Talkdesk integration and Power Platform workflows
• Establish governance for marketing and CRM data, privacy, and consent management
• Develop roadmap for CRM and MarTech modernization aligned with IPH’s digital transformation goals

D365 Architect

Program Manager

• Lead execution and coordinated delivery across strategic transformation initiatives supporting Common Core business and technology capabilities.
• Establish governance, release management, service management, and operational readiness capabilities required to successfully transition Common Core platforms and services from implementation into sustainable operations.
• Establish and maintain governance structures, executive reporting, decision forums, and operational cadences that support successful transformation outcomes.
• Drive coordination across business, technology, architecture, engineering, vendor, and partner teams to manage priorities, dependencies, milestones, risks, assumptions, and execution readiness.
• Support Agile and SAFe delivery practices, including Program Increment (PI) planning, dependency management, release readiness, and cross-functional execution coordination.
• Partner with system integrators, consulting organizations, and technology providers to ensure delivery commitments, quality standards, and transformation objectives are achieved.

Technology Program Director – Enterprise Transformation

• Analyzes product and portfolio P&L performance, identifies growth opportunities, assesses new product metrics, and evaluates initiatives to uncover issues.
• Provides strategic recommendations and implements improvements to drive profitable growth.
• Develops and enhances reports and tools which support better decision-making for our business partners.
• Become and act as subject matter expert in specific pet insurance contracts, products and rating structures, within the confines of the products they are assigned.
• Constructs, and works with, structured information and data sets from multiple sources to generate analytical insights, following best practices for data retrieval and ensuring data integrity across products.
• Conducts ad hoc analyses to address and resolve emerging business challenges.
• Supports the exploration and analysis of key data points to support on-going monitoring, maintenance, and underwriting of existing products.
• Collaborates with key stakeholders, such as Actuarial and Underwriting, to identify portfolio insights, emerging trends, and profit opportunities, enhancing performance and mitigating risk.
• Consults on portfolio strategy, through the lens of data and analytical trends.

Risk

• Design, implement, test, and maintain the framework for enterprise KPIs and business terminology and comparability across IPH brands.
• Enrich the KPI catalog and enterprise glossary.
• Enhance the KPI catalog and enterprise glossary by inscribing definitions, formulas, data sources, and hierarchies of critical data elements.
• Maintain metadata and lineage for KPI catalog and enterprise glossary.
• Highlight definition and calculation inconsistencies within and between BUs and data-generating systems.
• Analyze dashboards, reports, and self-service models to ensure alignment with KPI catalog and enterprise glossary.

Senior Data Governance Analyst

Data Scientist

• Develop, enhance, and maintain predictive models (e.g., GLMs, machine learning, ensemble approaches) to support pricing, segmentation, and performance forecasting while balancing regulator considerations.
• Apply advanced statistical techniques to identify key drivers of sales, retention, and profitability, and forecast expected outcomes.
• Serve as a technical lead on larger, cross-functional initiatives.
• Lead scoped projects and drive them independently to completion, escalating questions or blockers appropriately.
• Manage a rotating portfolio of multiple active projects, including pricing model builds, research initiatives, and support for regulatory filings.
• Lead exploratory data analysis to evaluate relationships between data elements and insurance processes, including pricing, conversion, retention, and risk segmentation.
• Perform advanced root cause analysis to investigate data inconsistencies and system issues; collaborate with Data Engineering and Business Units to resolve findings.
• Translate complex technical findings into clear, actionable insights for leadership with varying technical backgrounds.
• Design, implement, and maintain scalable data pipelines to collect, process, and integrate structured and unstructured data from internal systems and external data sources.
• Create and maintain dashboards and reporting solutions (e.g., Power BI) to monitor key metrics such as rate level, risk segmentation, retention, and portfolio performance.
• Mentor and develop analytics talent within the team and across the organization.
• Stay current on industry trends, emerging technologies, and advancements in data science, analytics, and actuarial science.

Marketing Manager

Claims Adjuster – Associate

Insurance Product Analyst

Principal Systems Analyst

Senior Data Engineer

Principal Engineer, Customer Web and Mobile Experience

Senior Engineer – Customer Web and Mobile Experience

Product Analyst

Principal Engineer, Agentic Journey Engineering Lead

Senior People Partner

D365 Architect

Technology Program Director – Enterprise Transformation

Product Analyst

Senior Data Governance Analyst

Senior Data Scientist