Independence Pet Group

Marketing

• Lead performance management across volume, conversion, CPA, and profitability
• Monitor and manage daily and weekly channel performance; lead rapid response actions when volatility occurs
• Provide regular performance updates & insights on results across aggregators
• Identify and execute optimization initiatives across aggregators, including ranking improvements, bid strategies, and offer adjustments
• Identify and execute scale and efficiency opportunities across brands and partners
• Partner with internal analysts to translate insights into commercial plans
• Identify operational and process improvements to drive scale, efficiency, and accuracy across brands and partners
• Track and respond to competitor moves across aggregators and adjacent channels
• Manage major aggregator relationships across the IPH portfolio as the senior point of contact
• Negotiate and sign portfolio-level partnerships with priority aggregators
• Negotiate quarterly new policy targets and CPA guardrails between brand teams and aggregator partners
• Negotiate brand rankings, product offers, visibility enhancements, and promotional opportunities
• Ensure strong accountability, transparency, and long-term value delivery through structured partnership management
• Manage relationships with Brand Aggregator Managers, Marketing teams, and Sales teams to ensure strategic and executional alignment
• Partner with Product, Pricing, Actuarial, and Finance teams to incorporate competitiveness and margin guardrails into operational decisions
• Work closely with Brand Marketing to ensure proposition, creative, and messaging support aggregator success
• Support strategic planning and quarterly performance reviews with senior commercial leaders
• Lead annual and quarterly aggregator strategic planning across the IPH portfolio
• Identify the risks and opportunities that shape investment, ranking strategies, and product prioritization
• Develop, share, and implement Aggregator Best Practice frameworks across brands and partners
• Drive process consistency and operational excellence across the Shared Service Team.

Senior Marketing Manager – Aggregator

Analyst

• Build and maintain daily, weekly, and monthly dashboards that track performance against targets at brand and portfolio level
• Track, interpret and influence performance marketing activities across aggregator partners, competitors and IPH portfolio brands
• Monitor trends and flag deviations from target; lead structured gap analyses with recommended corrective actions
• Support rapid response on volatility by quantifying impact, identifying drivers, and recommending mitigations
• Maintain performance scorecards by aggregator partner and brand, ensuring consistent KPI definitions and data quality
• Conduct funnel analysis and driver diagnostics to quantify where value is lost across the funnel and make actionable recommendations
• Run scenario and sensitivity analyses to forecast outcomes and support both strategic and tactical decision-making
• Partner with Pricing and Finance to incorporate unit economics into channel recommendations
• Provide data packs and insights for partner reviews and negotiations
• Track competitor moves across aggregators and adjacent channels, providing risk and opportunity insights
• Work closely with Brand Aggregator Managers, Marketing, and Sales to align insights and actions with brand goals
• Collaborate with Product, Pricing, Actuarial, and Finance to ensure recommendations align with margin guardrails
• Partner with Finance & Data Science teams to build out & evaluate different internal & external attribution models
• Support quarterly planning with target tracking, forecasts, and variance explanations for senior stakeholders

Commercial Analyst – Aggregator

Director

• Identify, prioritize, and prospect corporate veterinary groups and consolidators; build a qualified pipeline aligned to growth targets.
• Own complex, multi-stakeholder sales cycles from initial engagement through close, including solution design, pricing, and internal approvals.
• Develop and execute account strategies aligned to customer business objectives to drive adoption, retention, and expansion.
• Build and maintain relationships with C-level and senior stakeholders; establish credibility as a long-term partner.
• Serve as the primary point of contact for assigned accounts, managing expectations and driving issue resolution with urgency and diplomacy.
• Lead executive business reviews; communicate performance insights, agree on action plans, and hold stakeholders accountable to shared outcomes.
• Structure, negotiate, and close enterprise agreements, ensuring commercial terms support profitable growth and customer success.
• Manage contract lifecycles in partnership with Legal and Finance, including renewals, amendments, and compliance with internal approval processes.
• Orchestrate onboarding and implementation in partnership with Customer Success, Product, and Operations to ensure on-time, high-quality launches.

Director of Strategic Accounts – Veterinary Corporations

Account Executive

• Actively pursue and close new business, targeting consistent quarter ‑ over ‑ quarter growth
• Own and manage a portfolio of 125–150 accounts to drive quotes, policies, and revenue
• Conduct an average of 24 product training sessions per quarter
• Develop and execute customized sales strategies using data and performance insights
• Serve as a trusted advisor and subject ‑ matter expert to veterinary partners, fostering long-term client relationships.
• Build strategic partnerships and maintain a strong pipeline of new opportunities
• Combine persuasive presentations with relentless follow up to drive behavior change

Bookkeeper

• Collaborate with internal departments (claims, contact center) to follow up on billing issues, claims payments, and discrepancies.
• Ensure timely response to internal departments requests, tracking and resolution of billing issues on customer accounts.
• Updating payment processor reconciliations daily, resolving any unreconciled items
• Ensuring timely response to employees for questions surrounding the concur employee expense and corporate card program, including assisting employees in submitting expense reports, answering coding questions, and managing the transfer of reports to the entity responsible for payment.
• Running reporting and providing journal entry for concur accrual on a monthly basis to multiple entities.
• Work closely with the finance and accounting teams.
• Ensure compliance with company policies, industry regulations, and accounting standards.
• Resolve and track customer account inquiries.
• Participates in process improvement initiatives.
• Performs other duties and responsibilities as assigned.

Accounting Assistant – Associate

• Nurture and manage relationships with existing clients to exceed their needs and expectations.
• Drive retention within accounts and meet sales targets by identifying upselling and cross-selling opportunities.
• Create and implement effective sales strategies and customized client presentations.
• Handle negotiations during contract renewals to maintain strong business relationships.
• Partner with internal teams for seamless product and service delivery.
• Track KPIs to assess account health and identify areas for improvement.
• Deliver exceptional service and support for all existing clients.
• Use CRM software to track and report account activities, ensuring data accuracy and visibility.
• Keep updated on market trends and competitor offerings, sharing insights with internal stakeholders.
• Maintain knowledge of company products and services, articulating their value to customers effectively.
• Travel to industry conferences and client locations to strengthen relationships, conduct training, and drive retention.

Account Executive – Retention

Operations

• Execute end‑to‑end regulatory screening requirements, including OFAC oversight.
• Support the integration of carrier and regulatory changes by identifying operational risks, escalating impacts, and ensuring changes are fully embedded across Pets Best processes.
• Maintain accurate documentation, operational rigor, and compliance alignment.
• Support vendor onboarding, training, implementation, and performance development.
• Oversee production outputs and quality from external resources.
• Create and maintain onboarding checklists for new vendors.
• Gather required documents and paperwork for operational and vendor needs.
• Monitor data, identify trends, and escalate issues or opportunities with vendors.
• Act as a liaison between Pets Best and external vendors.
• Communicate with vendors regarding project status, onboarding timelines, training plans, and process updates.
• Interpret and apply company policies related to vendor operations.
• Coordinate with external teams to meet vendor-dependent project deadlines.
• Contribute to team quality, turnaround times, operational consistency, and emerging KPIs.
• Support process documentation, identify improvement opportunities, and assist with implementation.
• Provide day-to-day work direction to contracted or external resources as appropriate.
• Review work results and maintain workflow productivity.
• Manage major or complex projects, including delegation and review of deliverables.
• May oversee large processes or multi-functional project streams with limited oversight.
• Support procurement efforts and internal operational initiatives.
• Collaborate cross-functionally across the organization.
• Assist with business process accountabilities as directed.
• Support ad hoc projects and other duties as assigned.

Senior Operations Support Analyst

DevOps Engineer

• Ensure Azure services are deployed in a consistent, production-ready manner
• Drive consistent and repeatable deployment processes across services
• Create reusable pipeline templates and deployment patterns
• Coach teams on deployment patterns and cloud-native practices
• Help teams design systems that are deployable, scalable, and cost-efficient
• Build cost awareness into deployment patterns
• Optimize serverless and messaging usage for performance per dollar
• Monitor and manage cloud spend to prevent waste

Claims Specialist

• Works closely with veterinary hospitals, and policyholders to evaluate and review a pet’s medical history to determine a baseline of health.
• Investigates and processes assigned insurance claims, verifies coverage, and compensation amounts, per insurance policy.
• Updates Explanation of Benefits (EOB), pays and closes claim.
• May order medical records from providers.
• May communicate with clients and providers during treatment.
• Performs other duties and responsibilities as assigned.

Claims Adjuster – Associate

Administration

• Supports sales leaders’ team to achieve sales targets through active participation in contractual/reporting execution of tasks.
• Acts as liaison with internal and external customers and cross functional sales teams to create functional RFP process and manages the pipeline of proposals and quotes.
• Performs audit functions to identify weaknesses in data gathering/reporting and providing recommendations in order to ensure overall integrity.
• Facilitates successful implementation of new programs as they pertain to contracts by ensuring a well-defined and efficient process and communication plan.
• Generate reports related to sales activities and revenue data.
• Responsible for renewal process and notification to sales.
• Reconciles with accounting revenue - in cooperation with Finance.
• Follows-up with Customers for collection of accounts receivable.
• Monitors and improves our contract management process.
• Performs other duties and responsibilities as assigned.

Sales Contract Administrator

Customer Support

• Respond to 70-90 phone calls per day, providing exceptional customer service in every interaction
• Answer customer emails promptly, addressing their inquiries and concerns professionally
• Assist other departments with policy procedures and adjustments
• Help Pet Parents understand coverage and options, review claims, and maintain and adjust new and existing policies
• Collaborate with team members to ensure a supportive and efficient work environment, sharing knowledge and resources
• Handle emotionally challenging, intense, and stressful situations with grace and resilience

Customer Service Representative

Social Media Manager

• Build the enterprise-wide social media strategy, including channel roles, audience segmentation, content pillars, publishing cadence, and measurement framework.
• Develop a cross-funnel approach that supports brand awareness, community building, engagement, conversion, and retention.
• Establish the governance model (policies, workflows, R&R’s, escalation paths).
• Recommend tools and platforms needed for publishing, analytics, monitoring, and customer care.
• Create and manage an integrated content calendar aligned to marketing campaigns, product launches, and company initiatives.
• Write, edit, and produce compelling social-first content across formats (copy, short-form video, graphics, paid social assets).
• Optimize each channel for best practices across LinkedIn, Facebook, Instagram, TikTok, YouTube, X/Twitter, Reddit, and emerging platforms.
• Maintain brand voice consistency while adapting messaging appropriately by channel and audience.
• Grow brand presence and visibility by cultivating authentic, two-way engagement with target audiences.
• Develop a community strategy that fosters conversation, advocacy, and loyalty.
• Collaborate with demand gen, digital, and product marketing teams to design full-funnel paid + organic social campaigns.
• Implement a social listening framework to monitor brand sentiment, competitive signals, and emerging issues.
• Establish KPI architecture spanning awareness, engagement, community growth, lead generation, and customer satisfaction.

Senior Social Media Marketing

• Own and manage a diverse portfolio of strategic partnerships, overseeing relationship growth and business development initiatives
• Works with brokerages, insurance, private label and other potential partners, to reach, educate and convert into new opportunities
• Collaborate with internal stakeholders—including product, marketing, sales, analytics, and voice of customer teams—to deliver integrated, data-driven partnership strategies
• Build and execute scalable go-to-market plans, engagement strategies, marketing materials and agent programs aligned to partner and company goals
• Define and track key performance indicators (KPIs) to evaluate and optimize partnership performance
• Lead and oversee the execution of partnership programs, including timelines, deliverables, and risk mitigation planning
• Stay ahead of industry trends and apply program management best practices to strengthen partnership impact and operational excellence
• Conduct market research and prospecting to identify new business development opportunities with a focus on D2C and agent businesses
• Maintain a deep understanding of Embrace Pet Insurance and insurance products to advocate for the business and establish Embrace as a competitive and valued partner
• Develop marketing and learning materials tailored to partnership needs and goals, while addressing short and long-term solutions

Full-stack Engineer

• Lead technically across 2–3 pods — provide day-to-day technical direction and oversight for contractor engineering teams
• Author Technical Design Documents (TDDs) for complex features, setting the blueprint before code gets written
• Own quality and architecture compliance — enforce standards, run code reviews, and hold merge/block authority
• Shape the backlog — provide technical feasibility input during grooming so the team isn't chasing things that won't work
• Write code — stay hands-on (20–30% of your time) to keep context sharp and lead by example
• Retain knowledge — build and maintain documentation so critical context doesn't walk out the door
• Coordinate with TPMs on pod capacity and delivery health
• Serve as the on-call escalation point for your assigned pods

Software Engineer – Advanced

Account Manager

• Identify, cultivate, and secure new national partnerships across the broker and benefits technology landscape, expanding Pets Best’s presence within the employee benefits ecosystem.
• Lead the full partnership lifecycle—from opportunity identification to contracting, negotiation of terms, onboarding, and ongoing long-term growth and performance management.
• Represent Pets Best at trade shows, broker meetings and industry conferences as required to expand brand awareness and generate new opportunities.
• Serve as the primary point of contact for all existing employee benefits channel national/strategic partnerships, delivering exceptional support and strengthening partner engagement.
• Provide high-touch, proactive account management, ensuring partners receive timely, responsive, and solutions-oriented day-to-day support.
• Develop and execute strategic growth plans to drive employer adoption, increase enrollment, and maximize long-term partnership value.
• Support marketing and communications efforts, including benefit communication planning, campaign coordination, partner incentives, and development of customized enablement and marketing materials.
• Prepare and present annual stewardship reports and performance insights to demonstrate value, highlight outcomes, and identify opportunities for optimization.
• Collaborate cross-functionally with business development, implementation, product, marketing, IT, and client success teams to ensure alignment and deliver a seamless partner experience.
• Maintain accurate documentation and reporting, tracking partner activity, opportunities, performance metrics, and progress against goals.
• Advocate for partner and client needs, providing actionable feedback to internal teams to enhance processes, strengthen relationships, and improve product offerings.
• Drive partner satisfaction and retention, reinforcing Pets Best as a trusted, long-term strategic partner within the employee benefits channel.

Senior Marketing Manager – Aggregator

Commercial Analyst – Aggregator

Director of Strategic Accounts – Veterinary Corporations

Account Executive

Accounting Assistant – Associate

Account Executive – Retention

Senior Operations Support Analyst

DevOps Engineer

Claims Adjuster – Associate

Sales Contract Administrator

Customer Service Representative

Senior Social Media Marketing

Account Executive

Software Engineer – Advanced

Business Development Executive – Strategic Partnerships, Ben Tech & Broker