Technical Program Manager – Customer Platforms

Independence Pet Group

Technical Program Manager coordinating execution and delivery across customer-facing digital platforms. Leading transformation efforts for pet health brands within Independence Pet Holdings.

Posted 7/9/2026full-timeChicago • Illinois • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in technology program and project management, particularly in digital transformation and customer-facing platforms. Proficient in Agile/SAFe methodologies, delivery governance, and cross-functional collaboration to ensure successful execution of complex initiatives.

Highest-signal resume keywords

Agile / SAFE Delivery ManagementDigital Transformation InitiativesAPI IntegrationsEnterprise Delivery GovernanceCustomer Experience Transformation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technology Program ManagementProject ManagementDelivery ManagementDependency ManagementRisk TrackingIssue ResolutionTesting CoordinationRelease ReadinessOperational ReadinessPortfolio Execution

Soft Skills

CollaborationCommunicationLeadershipProblem-SolvingStakeholder Management

Tools & Technologies

D365 / CRMWeb PlatformsMobile PlatformsCustomer Engagement TechnologiesAnalytics ToolsDelivery DashboardsRAID LogsMilestone PlansRelease PlansOperational Metrics

Industry Keywords

Digital ExperienceCustomer ServicingEnterprise Platform ModernizationShared Platform InitiativesComplex Enterprise Environments

About the role

Key responsibilities & impact

Own and coordinate delivery activities across customer platform initiatives, including portal, mobile, web, member center, customer self-service, digital experience, APIs, integrations, and supporting shared platform capabilities.
Partner with business program managers, product owners, UX, technology delivery leads, architects, engineers, system integrators, and vendors to support integrated planning and execution coordination.
Lead Agile / SAFe delivery routines for customer platform workstreams, including PI / sprint planning support, dependency management, risk tracking, issue resolution, and delivery tradeoff coordination.
Support integrated roadmap coordination across customer platforms, D365 / CRM, insurance platforms, data, APIs, infrastructure, security, identity, UX, analytics, and supporting technology workstreams.
Drive visibility into program milestones, dependencies, risks, issues, decisions, financials, and delivery outcomes across customer digital platform initiatives.
Partner with vendors, system integrators, digital agencies, and third-party delivery partners to monitor deliverables, resolve delivery blockers, escalate risks, and maintain execution accountability.
Build and maintain delivery dashboards, status reporting, RAID logs, dependency trackers, milestone plans, release plans, and operational metrics across customer platform initiatives.
Partner with Enterprise Architecture, Infrastructure, Information Security, Data, Product, UX, D365 / CRM, and Engineering teams to ensure aligned and predictable delivery outcomes.
Support testing alignment, UAT coordination, customer journey validation, accessibility considerations, deployment planning, release readiness, production cutover, hypercare, and transition-to-support activities.
Coordinate customer-facing release impacts across business stakeholders, support teams, communications teams, and operational teams where applicable.
Ensure customer platform delivery activities align with TPDO governance standards, reporting requirements, financial controls, and operational processes.
Collaborate closely with business and customer experience leadership to ensure technology delivery supports broader customer transformation objectives.
Contribute to continuous improvement of delivery governance, operational cadence, reporting standards, and transformation execution practices.

Requirements

What you’ll need

12+ years of technology program, project, or delivery management experience across complex enterprise, digital, or customer-facing platforms.
Experience supporting web, mobile, portal, member center, customer engagement, digital experience, or customer servicing technology initiatives preferred.
Familiarity with modern digital delivery environments, API integrations, identity / access dependencies, analytics, UX, accessibility, mobile release processes, web platforms, and customer-facing production readiness preferred.
Experience working with system integrators, offshore delivery teams, digital agencies, software engineering teams, and third-party vendors.
Experience supporting enterprise platform modernization, digital transformation, customer experience transformation, or shared platform initiatives within complex enterprise environments.
Experience working within Agile / SAFe delivery environments.
Strong understanding of enterprise delivery governance, reporting, RAID management, dependency management, testing coordination, release readiness, operational readiness, and portfolio execution practices.
Bachelor’s degree in information technology, Business, Engineering, Computer Science, or related field.

Benefits

Comp & perks

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)