Claims Adjuster – Associate

Independence Pet Group

Claims Adjuster- Associate investigating and evaluating insurance claims at pet insurance company. Collaborating with veterinary hospitals and policyholders to determine coverage and compensation amounts.

Posted 6/26/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-LevelWebsite

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Hard Skills

insurance claims processingmedical history evaluationcoverage verificationcompensation calculationExplanation of Benefits (EOB) updatesmedical record ordering

Soft Skills

communicationclient interactioncollaboration

Certifications & Qualifications

Adjusters licenseCertified Veterinary Technician (CVT)Registered Veterinary Technician (RVT)

Industry Keywords

veterinary clinicpet insuranceclaims investigation

About the role

Key responsibilities & impact

Works closely with veterinary hospitals, and policyholders to evaluate and review a pet’s medical history to determine a baseline of health.
Investigates and processes assigned insurance claims, verifies coverage, and compensation amounts, per insurance policy.
Updates Explanation of Benefits (EOB), pays and closes claim.
May order medical records from providers.
May communicate with clients and providers during treatment.
Performs other duties and responsibilities as assigned.

Requirements

What you’ll need

Previous experience working in a veterinary clinic.
Education: Must meet one of the following requirements: Associate’s Degree or equivalent work experience (One-year relevant experience is equivalent to one year college); or Certified Veterinary Technician (CVT) or Registered Veterinary Technician (RVT).
Licenses/Certifications: Must have and maintain Adjusters license or must obtain within 90 days of hire.
Only United States residents will be considered for this role.

Benefits

Comp & perks

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)