Senior Product Manager

Independence Pet Group

Senior Product Manager owning strategy and delivery of customer-facing platform capabilities at pet health startup. Collaborating with cross-functional teams to enhance pet parent experiences.

Posted 7/23/2026full-timeChicago • Illinois, New York • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Product Management with a focus on customer-facing digital products, utilizing strong analytical skills and customer empathy to drive product development and enhance user experiences. Proven ability to influence cross-functional teams and communicate effectively with stakeholders to align on product vision and priorities.

Highest-signal resume keywords

Product ManagementCustomer Lifecycle ManagementUser ResearchData AnalysisStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DevelopmentA/B TestingJourney MappingMarket ResearchDigital Experience DesignKPI DefinitionCustomer InsightsEmerging Technologies EvaluationAnalyticsTechnical Requirements Definition

Soft Skills

Customer EmpathyStrategic ThinkingCollaborationStorytellingInfluencing

Tools & Technologies

Analytics ToolsSEO ToolsContent Management SystemsAI-Driven TechnologiesDigital Platforms

Industry Keywords

Direct-to-ConsumerEngagement-Driven ProductsSubscription ModelsLoyalty ProgramsHealthcare Products

About the role

Key responsibilities & impact

Own the roadmap for customer-facing platform capabilities and prioritize investments aligned with customer needs and business objectives.
Identify unmet customer needs through research, analytics, experimentation, and market insights, translating findings into impactful products.
Lead the development of onboarding, lifecycle, education, search, engagement, and other digital experiences that improve customer satisfaction and retention.
Partner closely with Engineering to define requirements, evaluate technical tradeoffs, and deliver scalable, high-quality solutions.
Work with UX, Marketing, SEO, Content, Analytics, and business leaders to bring new capabilities from concept through launch that offer best-in-class discoverability and engagement experiences.
Define KPIs, monitor performance, and leverage customer insights, A/B testing, and analytics to continuously improve outcomes.
Evaluate emerging technologies, including AI-driven search, personalization, and automation, to enhance customer experience.
Communicate product vision, priorities, and results while influencing stakeholders across the organization without direct authority.

Requirements

What you’ll need

5+ years of Product Management experience with ownership of customer-facing digital products from concept through launch and optimization.
Experience building and scaling direct-to-consumer digital products or platforms and experiences.
Success leading products from discovery and validation through launch, iteration, and growth.
Experience with customer lifecycle, membership, subscription, loyalty, marketplace, registry, healthcare, wellness, education, or similar engagement-driven products.
Strong customer empathy with experience in journey mapping, user research, and product discovery.
Excellent analytical skills and experience using quantitative and qualitative data to prioritize investments.
Ability to influence cross-functional teams and communicate effectively with technical and business stakeholders.
Strong customer empathy and expertise in journey mapping, user research, and experience design principles.
Strategic thinker who can identify emerging customer needs and translate them into actionable product opportunities.
Comfort operating in a collaborative, fast-paced environment with evolving priorities.
Excellent communication and storytelling skills, with the ability to align diverse audiences around a common vision.
Passion for improving the lives of pets and the people who love them.

Benefits

Comp & perks

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)