hims & hers

Director

• Own the Category’s Biggest Levers
• Take end-to-end ownership of the initiatives that move the P&L most — across acquisition, retention, conversion, new-treatment launches — from strategy through execution to results.
• Own the unit economics behind them: CAC, LTV, ARPU, submit-to-subscriber (S2S), and contribution margin.
• Size and prioritize initiatives — frame the opportunity, score trade-offs (impact vs. effort, must-have vs. nice-to-have), and bring a clear recommendation on what gets built and when.
• Drive Growth & Retention
• Partner with growth and lifecycle teams to lift acquisition, S2S conversion, and retention across the funnel.
• Turn single-treatment buyers into multi-specialty members through cross-sell and long-term engagement.
• Build pricing, bundling, and merchandising strategies that protect margin and LTV.
• Launch & Scale New Treatments
• Identify, prioritize, and launch new treatments, SKUs, and programs — business case to forecast to go-live.
• Work with clinical and pharmacy teams to bring therapies to market safely and fast.
• Build repeatable playbooks, not one-off fixes.
• Own the Customer Experience
• Deliver an end-to-end experience that is premium, empathetic, and destigmatizing — clinical rigor without clinical coldness.
• Pressure-test the journey as a customer would, from first touch through fulfillment and ongoing care.
• Pair qualitative insight with hard data to close experience gaps.
• Lead Cross-Functional Execution
• Be the go-to leader for your initiatives, aligning clinical, regulatory, product, growth, analytics, pharmacy, and operations.
• Set clear priorities and success criteria; keep partners moving even when they don’t fully agree.
• Direct the growth-ops and analytics resources behind you; act as a thought partner to the Sr. Managers supporting your work.
• Manage Performance
• Own the scorecard for your initiatives — revenue, contribution margin, retention / churn, S2S, ARPU, treatment adoption.
• Set KPIs and success criteria for everything you run; report performance in business reviews (WBR / MBR / QBR).
• Treat compliance (FDA, compounding, state telehealth) as a competitive moat, not a bottleneck.

Director, Category Management

Pharmacist

• Clean, calibrate, and maintain non-sterile compounding equipment and designated workspaces.
• Assist with staging raw materials and managing non-sterile compounding inventory.
• Adhere to safety protocols and maintain a clean, organized, and compliant work environment.
• Participate in site-specific training, ongoing competency assessments, and annual revalidation.
• Maintain proper documentation, including batch records, ingredient logs, and cleaning logs.
• Follow USP <795> and <800> requirements and ensure compliance with state and federal laws.
• Compound non-sterile medications (tablets, solutions, suspensions, gummy formulations, etc.) following prescription orders and site SOPs upon completion of certification.

Compounding Pharmacy Technician – Nights

Backend Engineer

• Define and evolve the architectural vision for customer-facing systems in alignment with business strategy. Lead cross-org initiatives that address long-term scale, system boundaries, and foundational capabilities
• Establish patterns and frameworks that ensure quality, resilience, and operational excellence across the organization. Serve as the authority on design decisions and foster alignment across teams
• Collaborate with engineering and product leadership to shape product direction and ensure our architecture supports strategic goals. Drive org-wide adoption of scalable practices, tools, and development norms
• Mentor senior technical leaders, elevating engineering capabilities across the organization. Champion initiatives that foster talent density, engineering rigor, and a culture of continuous learning
• Lead through complexity and ambiguity, clarifying direction where ownership is unclear. Remove organizational blockers, simplify decision-making, and accelerate delivery of strategic initiatives
• Translate customer needs and product goals into scalable technical solutions. Define principles and patterns that embed customer obsession into our platform’s architecture
• Design systems and team boundaries to support sustainable growth. Drive investment in non-functional priorities (e.g., observability, migrations, reliability) early in the design process

Senior Staff Engineer, Backend

Platform Engineer

• Lead the design and architecture of scalable full-stack solutions aligned with product requirements
• Own the architecture of core subscription and membership systems, including billing correctness, lifecycle state management, plan changes, cancellations, and workflow orchestration across commerce, pharmacy, and fulfillment
• Partner closely with engineering teams across commerce, clinical care, pharmacy, and fulfillment to drive cross-functional technical initiatives and ensure platform decisions scale across the organization
• Provide mentorship on best practices, design patterns, and coding standards
• Advocate for team technical needs within the broader engineering organization
• Participate in product discovery and validation through prototypes and experiments
• Partner with product and design to ensure platform capabilities support an intuitive end-to-end customer experience
• Drive strategic technical decisions to improve security, scalability, and performance
• Break down complex projects into actionable tasks
• Establish and enforce consistent coding and testing standards
• Initiate efforts to reduce technical debt and enhance workflow efficiency
• Implement tools and processes for monitoring, incident response, and performance optimization
• Implement analytics and monitoring to demonstrate how engineering solutions directly impact key customer activation and reactivation KPIs
• Analyze metrics and user feedback to continuously improve the platform
• Maintain thorough technical documentation
• Conduct code reviews and facilitate knowledge-sharing initiatives

Staff Software Engineer, Subscription and Membership Platform

Chief Marketing Officer

• Serve as the analytics thought partner to GMs, VPs of Product, and Marketing leadership, shaping roadmaps and investment decisions through data
• Represent analytics in cross-functional forums, translating technical findings into executive-ready narratives and influencing decisions at the C-suite level
• Maintain visibility into macro-level business sensitivities: e.g., how a 2.5pp shift in retention translates to quarterly and annual revenue impact
• Own retention analytics across the subscription lifecycle, including cohort design, churn window decomposition, and segment-level intervention prioritization (product type, WL prior experience, check-in engagement, dose adjustment)
• Define hero metrics, guardrail metrics, and dashboard frameworks to monitor performance across membership and Rx subscription populations in real time
• Design experimental and observational analyses to identify causal drivers of retention and churn, and translate findings into CRM, product, and clinical interventions
• Partner with product and clinical teams on evaluation of new features and treatment protocols, side-effect management, check-in experience, snooze/save mechanics
• Guide segmentation strategy across user attributes to prioritize where retention investment has the highest ROI
• Lead the transition from MTA to MTI (Multi-Touch Incrementality), including MMM validation, incrementality test design (geo holdouts, go-dark tests), cross-category halo methodology, and calibration aligned to quarterly finance targets
• Partner with Marketing leadership to assess paid channel efficiency across SEM, Social, OTT TV, Podcast, and emerging channels, with a clear view of where MTI and MTA diverge and why
• Inform media mix decisions by quantifying cross-category halo effects and identifying where paid efficiency assumptions may be under- or overstated
• Support A/B experiment design and analysis across CRM and marketing channels, including AI Decisioning pilots
• Lead and develop a team of analysts, setting standards for rigor, documentation, experimentation methodology, and deliverable quality
• Collaborate with Data Platform Engineering to define data model requirements, customer state snapshots, dosage/titration tables, retention PDTs
• Ensure dashboards and self-serve assets are high-quality, well-documented, and actively used; drive Looker and GrowthBook adoption across product and marketing teams
• Champion causal inference over correlation, actionable insight over descriptive reporting, and clear uncertainty communication
• Manage FTE allocation across competing workstreams with real-time reallocation to high-urgency questions

Director, Product – Marketing Analytics

AI Engineer

• Lead by example. Apply AI-assisted development techniques to real-world product and platform challenges — such as code generation, test creation, static analysis, or dependency refactoring.
• Partner across teams. Work with product engineers, DevOps, and the Development Platform team to integrate AI-driven workflows into existing systems and processes.
• Scale success. Translate proven techniques into reusable platform services, SDKs, and frameworks that accelerate adoption across the entire engineering organization.
• Drive special initiatives. Partner with product engineering teams focused on high-impact efforts (e.g., codebase modernization, performance refactors, or CI/CD workflow automation) to demonstrate how AI can transform velocity and reliability.
• Mentor and influence. Coach engineers on the effective and responsible use of AI in day-to-day development, fostering a culture of continuous learning and improvement.
• Shape the future of AI engineering. Contribute to the technical strategy for how AI integrates into our developer platform, engineering practices, and long-term product delivery roadmap.

Staff Engineer, AI-Assisted Engineering Practices

Communications

• Lead Hers product communications across defined categories, with accountability for business impact including awareness, trust, and adoption
• Influence Hers product positioning and go-to-market decisions in partnership with Product, Growth, Clinical, Regulatory, Brand and Product Marketing
• Lead earned media strategy and execution tied to Hers product priorities, including proactive storytelling and reactive engagement
• Drive how Hers products show up across editorial moments, influencer activations, and key external events
• Ensure alignment across external and internal communications so teams operate from a consistent and accurate product narrative
• Build deep expertise in Hers products and represent the company directly with media, partners, and key stakeholders
• Develop and drive thought leadership across physicians, patient communities, and broader healthcare audiences for Hers.
• Lead communications for new category expansion in emerging areas of women’s health, and diagnostics, including positioning and launch execution
• Lead issue management within Hers product categories, driving clear positioning and response in complex or high-visibility situations
• Translate clinical, regulatory, and product complexity into messaging that is clear, accurate, and defensible
• Design and execute integrated communications campaigns tied to product priorities, with clear measurement of impact on awareness, trust, and adoption
• Track performance, evaluate results, and adjust strategy based on what drives impact
• Drive planning, prioritization, and execution discipline within your scope
• Collaborate with the Corporate Communications team on issues management tied to product and category topics, including high-scrutiny areas, ensuring clear, credible, and timely responses

Director, Product Communications

Compliance

• Review each piece of customer-facing material to ensure compliance with our legal guidelines
• Embrace AI as a support tool for marketing review
• Be a partner to cross-functional teams and provide guidance on messaging based on a grasp of legal and regulatory concepts
• Exercise good judgment on when to escalate an issue for further review and discussion with the SVP and other senior members of the team
• Lead documentation of best practices that is aggregated across product categories and marketing assets
• Develop an intake system for requests from all team members
• Partner with the legal team on new rules and regulations that come out

Senior Manager, Marketing Compliance

Graphics Designer

• Own high-impact customer-facing experiences across the top-of-funnel web ecosystem
• Lead projects from brief through delivery and produce flows, wireframes, and high-fidelity designs
• Elevate the standard of care by introducing human-centered solutions
• Advocate for user needs through research, testing, and iteration
• Partner with Design, Product Managers, Research, and Engineering to navigate complex problems
• Actively leverage AI tools to sharpen storytelling and improve designs

Senior Digital Designer, Contract

Product Manager

• Own the Hims and Hers app product roadmap, shaping new features, navigation architecture, app foundations, and cross-category experiences that help millions of patients better understand and act on their health
• Lead app growth and engagement motions (mobile messaging, push notifications, while working closely with category and CRM lifecycle teams) ensuring the right message reaches the right patient at the right time
• Serve as the cross-category connector: collaborate with PMs, Category owners, Marketing and others, to cohesively sequence and deliver features
• Drive A/B experimentation on app features tied to patient adherence / retention, WAU/MAU, and subscriber LTV, with clear metric ownership
• Translate new AI features and capabilities into app-native experiences
• Partner closely with Engineering and Product Design to support technical direction and craft bar, ensuring app decisions are both buildable at speed and delightful at scale
• Use data and intuition together to combine product judgment, user research, and quantitative analysis to understand user needs and make informed consumer decisions.

Lead Product Manager, Consumer Apps

General Counsel

• Evaluate, prepare, and finalize both incoming and outgoing production and creative contracts, encompassing SAG-AFTRA agreements, talent and performer deals, crew engagements, production services arrangements, and content licensing agreements
• Evaluate, prepare, and finalize music rights for advertising campaigns, including synchronization licenses, master use authorizations, publishing arrangements, and bespoke composition deals with music production houses and independent composers
• Structure and execute contracts with ad agencies, production houses, directors, photographers, and post-production suppliers for commercial campaigns, including creative agency master service agreements, production house deals, influencer and brand partnership arrangements
• Serve as an embedded business affairs and legal resource for Creative and Production teams — counseling on transaction architecture, SAG-AFTRA signatory requirements, broadcast clearance standards, and AI considerations including generative AI utilization, AI-generated content ownership, and vendor AI provisions
• Facilitate rights acquisition and clearance processes for commercial productions, covering talent likeness and image permissions and third-party intellectual property clearances
• Build and maintain scalable production workflows, deal memo templates, and contract management processes for Hims & Hers' commercial and marketing production operation, including SAG-AFTRA signatory compliance and AI vendor terms.

Counsel, Production

Recruitment

• Lead all recruiting operations across the full hiring lifecycle; owning process design, coordination, SLAs, and operational standards that create a consistent, high-quality experience for candidates and hiring teams
• Own and optimize the TA technology stack, driving adoption, data integrity, and continuous improvement across all recruiting systems and integrations
• Manage all TA vendor relationships—job boards, sourcing tools, background check providers, and staffing partners—including contract negotiations, performance management, and budget accountability
• Lead the talent sourcing function, building proactive pipeline capability across priority hiring segments and scaling offshore sourcing as a cost-effective complement to the domestic team
• Build and deliver recruiter and hiring manager enablement programs. Examples include training, playbooks, and toolkits that raise the quality and consistency of every hire
• Provide strategic direction and oversight to the Employer Brand function, leading the build-out of Hims & Hers’ employer brand presence across content, career site, and candidate communications
• Define and own TA analytics and reporting—translating pipeline, source, and efficiency data into insights that drive decisions for the team and senior leadership
• Lead, develop, and scale a high-performing team spanning operations, coordination, sourcing, and employer brand, fostering a culture of ownership, innovation, and continuous improvement

Director, Talent Acquisition Operations – Enablement

• Own the end-to-end lifecycle of FDA premarket applications, with an immediate focus on authoring and steering 510(k) submissions to clearance. This includes drafting technical documentation, managing agency responses, and coordinating with Operational, Legal, and Clinical teams.
• Operationalize and maintain compliance across diverse and intersecting jurisdictions, including FDA (Device, Drug & Compounding) and CMS (CLIA/CAP).
• Serve as the lead regulatory point of contact relating to federal and state agency audits, inspections, or submission inquiries.
• Build and scale the "Technical Playbook" for our medical product operations, ensuring the company stays ahead of shifting state, federal, and international regulations.

Senior Manager, Regulatory Affairs

Financial Planning and Analysis

• Influence Through Data: Mine data to identify opportunities and influence appropriate stakeholders to improve fixed cost structure and unit economics. Support site expansions and process redesign initiatives. Evaluate automation investments and build end to end ROI models for new equipment.
• Provide Strong Controllership: Own purchase order and headcount approvals for the site and ensure spending aligns with financial plans while strengthening financial controls as operations scale.
• Financial Planning & Reporting: Partner with site leadership to build financial plans aligned with overall company targets. Build reporting and operational metrics that influence how the site allocates labor, deploys automation, and prioritizes investments.
• Financial Modeling: Builds dynamic models to evaluate end-to-end financial impacts of CapEx investments and process changes. Translate analysis into actionable insights to guide decisions.
• Process Improvement: Identify and lead cross-functional initiatives that improve financial and operational processes as the operation scales.

Senior Financial Analyst, Ops Finance

Product Designer

• Own the design of core treatment categories from end to end—intake through ongoing care—with a clear point of view on what each experience should feel like
• Lead large, complex initiatives autonomously. Define the problem, set the direction, bring the team along
• Translate clinical complexity into experiences that feel clear, calm, and human—not clinical. These are sensitive categories. The design has to earn trust quickly
• Use AI tools actively in your workflow: faster prototyping, richer research synthesis, generative ideation, interaction exploration. We're not prescriptive about which tools—we care that you're experimenting and finding what works
• Push the standard of what's possible. Not just "this flow works"—but "this experience is something people won't forget”
• Partner with Product, Engineering, Research, and Clinical to navigate hard tradeoffs. Be the person who makes the work better by being in the room
• Contribute to design systems and shared patterns. Your work should raise the floor for the whole team
• Mentor and shape the culture of the design org. Lead by example on craft, process, and how to give feedback