Henry Schein

Account Executive

• Manage all B2B sales activities within a specific territory
• Maintain regular consultative contact with every account in the designated territory
• Grow merchandise, equipment, and service sales with existing customers
• Obtain new customers and share Henry Schein value messaging
• Build business relationships based on customers' needs regarding business practices, merchandise, equipment, and service
• Achieve quarterly and annual sales Gross Profit goals by executing key sales initiatives and programs
• Direct territory sales activities through coordinated team selling
• Develop, manage, and increase merchandise, equipment, and service sales
• Conduct face-to-face consultative contact and regular customer business reviews
• Seek new sales opportunities through cold calling, networking, and social media
• Implement strategies using company programs, tools, and initiatives to increase market share in merchandise, equipment, service, and Henry Schein Solutions
• Attend sales meetings, dental conventions, seminars, internal training programs, and industry events as instructed by the Regional Manager
• Promote event selling and deeper customer relationships

Dental, Field Sales Consultant

Events

• Develop and execute the annual strategic plan for Henry Schein Dental events, trade shows, conventions, and regional programs
• Evaluate and rationalize the annual events calendar according to company priorities, sales goals, and market opportunities
• Develop new event concepts, educational programs, and customer engagement experiences
• Establish partnerships with associations, industry organizations, and supplier partners
• Lead collaboration with sales, marketing, education, finance, and business leadership teams
• Oversee planning, logistics, and execution of national, regional, and supplier partner events
• Manage pre-event, onsite, and post-event marketing campaigns
• Oversee booth experiences, digital signage, presentations, lead generation, attendee engagement, and event activities
• Ensure consistent brand representation and corporate brand-standard adherence
• Direct attendee communications across email, social media, texting campaigns, websites, landing pages, and promotional materials
• Oversee continuing education event strategy, registration, and educational programming support
• Support regional event teams with templates, tools, and scalable resources
• Lead and manage Henry Schein Dental’s Key Opinion Leader program
• Build relationships with KOLs, clinical champions, speakers, and industry influencers
• Oversee KOL recruitment, contracting, utilization, and review processes
• Develop speaker relationships supporting business and educational objectives
• Develop and manage event budgets, forecasts, and financial reporting
• Track and communicate event metrics, ROI, lead-generation effectiveness, and marketing KPIs
• Develop sales attribution models, tracking parameters, and reporting processes
• Improve processes, operational efficiency, and data governance
• Negotiate contracts with venues, vendors, agencies, suppliers, and external partners
• Manage vendor relationships and consolidate supplier partnerships
• Develop contingency plans and address operational risks
• Lead, coach, mentor, and develop the events and marketing team
• Support sales-team training on onsite event processes, lead generation, and event tools
• Lead and develop virtual and cross-functional teams across multiple business units

Director, KOLS & Events

Advisor

• Provide remote technical support to customers, technicians, and field sales teams for equipment used in practitioners' offices
• Triage, diagnose, troubleshoot, and resolve technical issues remotely
• Provide remote repair services, including escalation of advanced or difficult issues
• Monitor the Early Warning System, perform trend analysis, contact customers, resolve issues remotely, and schedule field technicians
• Follow troubleshooting procedures and recommend solutions to optimize customer experience
• Act as an EST Mentor and support, guide, and train new hires and junior technicians
• Produce timely and detailed service reports
• Attend required career development and manufacturer technical training
• Communicate assignment progress to team members and HUB dispatchers
• Complete and close work orders daily, documenting calls, work performed, and parts ordered or needed, and submit them for billing
• Participate in special projects and perform other duties as required
• Liaise between Henry Schein, customers, contractors, and EPM

Technical Advisor

Associate

• Serve as a regional interface between Global Business Services, outsourced delivery partners, and regional business stakeholders.
• Translate business priorities into executable R2R delivery plans aligned with global process standards.
• Support end-to-end regional service delivery performance across outsourced and retained teams.
• Lead daily and weekly operating cadence, including close calendar execution, volume, throughput, capacity, and backlog management.
• Own and enforce SLA and KPI performance across R2R.
• Identify risks, escalate performance issues, and develop root cause analyses and corrective action plans.
• Act as an escalation point for service delivery issues, close delays, reconciliation breaks, control deficiencies, and accounting exceptions.
• Coordinate with outsourced vendor sites to maintain staffing, quality standards, and process controls.
• Execute and enforce global R2R process standards, policies, and governance frameworks.
• Support demand forecasting and capacity planning.
• Ensure process controls, audit requirements, and financial compliance standards are consistently executed.
• Maintain exception management and escalation frameworks.
• Identify process improvement, automation, and simplification opportunities.
• Support transition, stabilization, and post-Day 1 onboarding activities for new scope migrations.

Associate Regional Process Leader, R2R

Salesforce Administrator

• Design, develop, test, and deploy Salesforce solutions and customizations, prioritizing native functionality such as flow automation, Lightning pages, and core Sales Cloud objects
• Administer integrated sales and marketing applications supporting sales forecasting, sales engagement, and partner success
• Use modern AI tools to create more efficient workflows for the Salesforce team and users
• Monitor system performance and data integrity using reports, dashboards, and queries
• Partner with sales, marketing, and revenue operations stakeholders to translate business requirements into scalable Salesforce solutions
• Troubleshoot data-related issues and support data migrations, including merges, deletes, updates, and inserts
• Create and maintain documentation of Salesforce solutions, configurations, and related business processes
• Share learnings with other administrators and contribute to improving the agile development process

Customer Success Manager

• Manage the day-to-day operations of a customer success team serving dental solo and small group customer segments
• Develop and reinforce scalable best practices and streamline processes
• Mentor and develop new Customer Success Managers
• Drive customer retention, NPS, and product adoption goals
• Manage customer and internal escalations to ensure timely, quality resolutions
• Collaborate with sales, product management, services, and support
• Identify and drive opportunities to improve team efficiency and quality
• Build relationships, understand organizational complexities, and manage conflict
• Track delivery and quality metrics
• Provide visibility into day-to-day performance and customer satisfaction
• Assist with strategy development using customer success platform data
• Improve transparency into customer experience and account health
• Keep the team current on changes to offerings, processes, and relationships

Associate Manager, Customer Success

Team Leader

• Provide guidance, define team goals and tasks, mentor, and coach Service Technicians
• Lead technicians providing installation, repair, and fix services across dental market segments
• Drive cross-functional collaboration to achieve the national service strategy
• Perform field service duties for customers while leading the team
• Manage customer issues, including escalation and resolution
• Manage spare parts inventory
• Enhance service delivery and contribute to the success of the organisation
• Develop the team and foster a high-performing, customer-focused culture

Field Service Team Leader

• Receive and handle high-volume customer telephone calls for orders, product inquiries, and related questions
• Engage with customers and respond to inquiries via live chat
• Suggest related or upgraded products through cross-selling and up-selling
• Inform customers about promotional items and manufacturer specials using consultative sales techniques
• Handle customer complaints regarding pricing errors and back-ordered items
• Forward escalated calls to management, including competitor price-matching issues outside guidelines
• Coordinate with Customer Service on product returns, re-orders, and credit issues
• Consult managers for approval on pricing overrides and product-shortage restrictions
• Attend monthly team meetings and complete compliance training
• Maintain current product knowledge, selling best practices, and industry trends
• Assist internal and external customers with navigating Henry Schein and finding solutions
• Participate in special projects and perform other assigned duties
• Meet company quantity and quality standards and comply with company policies and Worldwide Business Standards

Telesales Representative, Inbound

Product Manager

• Define and manage product strategy, roadmap, and technical feature requirements for assigned repair-parts products
• Manage product planning and execution throughout the product lifecycle
• Coordinate sourcing, pricing, sales, marketing, packaging, performance management, specifications, quality assurance, and regulatory compliance
• Develop portfolio and opportunity pipelines, marketing plans, and product targeting and positioning
• Execute Product Lifecycle Management strategy for assigned product categories
• Develop pricing consistent with marketing strategy and brand positioning
• Support new marketing channels and tools
• Execute voice-of-customer and customer-centered-design activities
• Participate in new product development with internal and external stakeholders
• Oversee packaging design and labeling for domestic and international markets
• Define product vision, strategy, and roadmap using competitive, customer, and market analysis
• Develop project plans and status reports
• Improve customer experience and product capabilities through new ideas and concepts
• Advocate for product and solution designs
• Work with development and vendor teams to ensure features exceed customer expectations
• Monitor, measure, and report key business metrics and identify improvement areas
• Serve as a company resource and subject-matter expert for assigned products
• Visit customers and attend industry events

Sales

• Grow Henry Schein Products revenue, profitability, and market share at the center level within the designated territory.
• Conduct ongoing business reviews with Regional General Managers to identify center-level category growth opportunities.
• Provide targeting and analytics resources to Regional General Managers and Field Sales Consultants for account-level growth opportunities.
• Provide clinical knowledge to customers and Field Sales Consultant teams to drive account sales.
• Conduct in-person and virtual product demonstrations for private practices, DSOs, study clubs, and other sales environments.
• Develop selling materials and launch programs with internal resources and Clinical Sales Management.
• Implement plans addressing needs and opportunities within DSO accounts across the Henry Schein Products portfolio.
• Use CRM, analytics, reporting, and communication platforms to document, analyze, plan, and coordinate territory growth activities.
• Partner with Field Sales Consultants, Regional General Managers, DSO team members, and Clinical Sales Management.

Clinical Sales Specialist, Dental

Full-stack Engineer

• Overseeing and advancing multiple development teams, ensuring alignment with product strategy
• Leading efforts in hiring, team development and supporting industry changes to achieve market dominance
• Creating staffing strategies and managing recruitment processes
• Promoting engineering excellence within your domain
• Improving developer experience to facilitate continuous delivery at scale
• Inspiring and mentoring team leaders and their teams
• Ensuring product security, compliance, and reliability
• Collaborating with senior engineering leadership on vision and strategy
• Influencing strategic commitments and enhancing user experience

Director, Software Engineering

• Achieve Gross Profit Target for Territory through sales achievement
• Present, promote and sell products using Brasseler value proposition to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Utilize CRM system to manage sales funnel
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Continuously improve through feedback

District Sales Manager

• Learn the products and sales strategies in order to achieve success
• Achieve Gross Profit Target for Territory through sales achievement
• Present, promote and sell products using Brasseler value proposition to existing and prospective customers.
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
• Establish, develop and maintain positive business and customer relationships.
• Utilize CRM system to manage sales funnel
• Reach out to customer leads through cold calling.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Achieve agreed upon sales targets and outcomes within schedule.
• Coordinate sales effort with team members and other departments.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Continuously improve through feedback.

Procurement

• Responsible for the effective management and supervision of the ZAF Purchasing Teams
• Drive development of regular reporting including Key Performance Metrics for supply chain management
• Drive the team to achieve group and personal objectives particularly those related to profit improvements, service attainment and personal growth
• Drive the team to ensure that all relevant supplier details and product price information is accurately maintained on the appropriate system
• Drive the team to ensure Inbound Freight costs are managed to optimize costs for the supply chain
• Constantly review and suggest improvements to processes to bring efficiencies/cost savings to the Supply chain
• Develop supplier relationships and introduce measurement tools to improve supplier performance
• Maintain supply agreements and quality agreements with suppliers
• Develop internal relationships, influencing key internal customers to promote professional purchasing principles across the business ensuring timely communication and problem resolution
• Develop regular communication with key stakeholders to address business needs and meet organizational objectives
• Implement and Maintain appropriate Budgetary control, providing all reporting under the guidance of the Executive Director Europe and the Financial Manager ZAF
• Manage and Maintain compliance to Company Quality Systems, Sarbanes Oxley regulations and all other appropriate Regulatory bodies
• Drive and develop individual skills set to meet the requirements of their role, ensuring they have the skills set required to meet their business objectives
• Progress and achieve set objectives as defined by the Departmental Head on a yearly basis
• Participate in special projects and perform other duties as required
• Supporting the business and reducing high stock levels will be a key focus

Procurement Manager

Engineering Manager

• You’ll shape the team’s technical excellence by driving sound architectural decisions, raising engineering standards, and ensuring our systems are resilient, scalable, and easy to evolve.
• Your influence will streamline development workflows, reduce friction, and create an environment where engineers can move quickly without compromising quality.
• You’ll strengthen our operational readiness by improving incident playbooks, observability, and team preparedness.
• Through clear communication and structured planning, you’ll enable predictable delivery, better alignment with stakeholders, and a culture of continuous improvement.
• Your leadership will directly improve reliability, developer experience, and long-term product stability.
• You will lead a team of around 4–6 software engineers, balancing hands-on technical leadership (about 40%, including coding and technical decisions) with people management, planning, and delivery execution.
• Working effectively with product managers, other engineers and business stakeholders on projects.
• Guide the team toward pragmatic architectural choices that balance scalability, security, cost, and simplicity.
• Establish and reinforce coding standards, patterns, and best practices through thoughtful code reviews and documentation.
• Identify workflow bottlenecks and drive improvements to tooling, automation, local environments, and CI/CD pipelines.
• Maintain clear, actionable incident playbooks and improve monitoring and alerting to reduce noise and increase confidence.
• Break down work into well scoped increments and support predictable delivery through strong planning and risk management.
• Champion reliability by ensuring services meet SLOs, have meaningful observability, and undergo effective post incident improvement.
• Automate manual or repetitive processes to increase engineering efficiency and reduce operational toil.
• Communicate technical decisions, risks, and trade-offs clearly to Product and cross functional partners.
• Ensure engineering governance controls, testing requirements, and stage gates are consistently followed.