Technical Advisor

Henry Schein

Remote Technical Advisor troubleshooting and repairing dental equipment for Henry Schein, a global healthcare products and solutions provider. Mentoring technicians and managing complex service cases.

Posted 8/19/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $55,471 - $86,674 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving technical issues, with a strong mechanical background and advanced computer skills. Capable of mentoring technicians and managing complex projects while ensuring optimal customer experience.

Highest-signal resume keywords

Expert Troubleshooting SkillsService And Installation ExperienceLead Technician CapabilitiesCross Certified In Digital X-Ray/SoftwareStrong Mechanical Background

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting ProceduresTechnical SupportRemote Repair ServicesTrend AnalysisService ReportsWork Order DocumentationConflict ManagementAnalytical SkillsProblem-Solving SkillsTime Management

Soft Skills

Oral Communication SkillsPresentation SkillsTeam CollaborationIndependent WorkOrganizational Skills

Certifications & Qualifications

Bachelor's Degree Or Global EquivalentCross Certification In Digital CAD/CAM

Industry Keywords

Technical SupportField SalesCustomer ExperienceMentorshipEquipment Troubleshooting

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Provide remote technical support to customers, technicians, and field sales teams for equipment used in practitioners' offices
Triage, diagnose, troubleshoot, and resolve technical issues remotely
Provide remote repair services, including escalation of advanced or difficult issues
Monitor the Early Warning System, perform trend analysis, contact customers, resolve issues remotely, and schedule field technicians
Follow troubleshooting procedures and recommend solutions to optimize customer experience
Act as an EST Mentor and support, guide, and train new hires and junior technicians
Produce timely and detailed service reports
Attend required career development and manufacturer technical training
Communicate assignment progress to team members and HUB dispatchers
Complete and close work orders daily, documenting calls, work performed, and parts ordered or needed, and submit them for billing
Participate in special projects and perform other duties as required
Liaise between Henry Schein, customers, contractors, and EPM

Requirements

What you’ll need

Typically 7 or more years of related experience
Typically a Bachelor's Degree or global equivalent in a related discipline (preferred education)
Expert troubleshooting skills
Strong mechanical background
Service and installation experience
Expertise equivalent to a Senior Technician
Ability to mentor other technicians
Lead technician capabilities
Advanced computer skills
Must be cross certified in digital x-ray/software, digital CAD/CAM, or equivalent areas
Oral communication and presentation skills
Ability to work with confidential information
Ability to work independently and in a team environment
Ability to manage complex issues, conflict, multiple projects, and work effectively under pressure
Good analytical, problem-solving, time-management, prioritization, and organizational skills

Benefits

Comp & perks

Remote work from home
Travel typically less than 10%
Henry Schein Dental Career Development training
Specific manufacturer technical training
Reasonable accommodations during the application process
Equal employment opportunity