Field Service Team Leader

Henry Schein

Field Service Team Leader guiding dental equipment technicians for Henry Schein Australia. Leading service delivery, customer issue resolution, and team performance across the state.

Posted 8/6/2026full-timeParkville • 🇦🇺 AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in a technical field service environment, focusing on team development, customer relationship management, and compliance with regulatory standards. Proficient in technical troubleshooting and enhancing service delivery within the dental industry.

Highest-signal resume keywords

People Leadership ExperienceTechnical TroubleshootingCustomer Relationship ManagementRegulatory Compliance KnowledgeMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingProblem-SolvingElectrical/Electronic QualificationProject Management QualificationService Delivery Enhancement

Soft Skills

CoachingTeam DevelopmentCommunicationCollaborationDelegation

Tools & Technologies

SalesforceProntoMicrosoft Office

Certifications & Qualifications

Restricted Electrical LicenceValid Driver’s Licence

Industry Keywords

Dental Industry ExperienceField ServiceCustomer-Focused CultureSpare Parts Inventory ManagementCross-Functional Collaboration

About the role

Key responsibilities & impact

Provide guidance, define team goals and tasks, mentor, and coach Service Technicians
Lead technicians providing installation, repair, and fix services across dental market segments
Drive cross-functional collaboration to achieve the national service strategy
Perform field service duties for customers while leading the team
Manage customer issues, including escalation and resolution
Manage spare parts inventory
Enhance service delivery and contribute to the success of the organisation
Develop the team and foster a high-performing, customer-focused culture

Requirements

What you’ll need

Proven people leadership experience within a technical field service environment
Ability to coach, develop, and motivate teams
Technical troubleshooting and problem-solving capability
Strong customer relationship and stakeholder management skills
Strong communication, collaboration, and delegation skills
Knowledge of regulatory and compliance requirements
Proficiency in Microsoft Office, Salesforce, Pronto, or similar systems
Restricted Electrical Licence (essential)
Valid/current driver’s licence
Electrical/Electronic qualification (desirable)
Project Management qualification (desirable)
Dental industry experience highly regarded

Benefits

Comp & perks

Birthday leave
13 weeks paid parental leave*
Discounts on retail and dental products and services
Flu shots
Salary packaging options
Competitive salary
Fully maintained Company Vehicle
Reliable and consistent work schedule
Opportunity to take on regional work